Active complaints

Showing items 81 to 86 of 86
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
Reporting country or region
NTB-000-664 3. Technical barriers to trade (TBT)
B3: Labelling, Marking and Packaging requirements
2013-01-01 Tanzania: Tunduma Burundi In process View
Complaint: TFDA is imposing new requirements on export of BRARUDI beers into Tanzania. TFDA is requesting new labels to include additional information and storage condition for the product that was not required when they submitted the application for export.  
Progress: 1. On 13th March 2015, Tanzania focal point reported that in their consultations with TFDA to understand the issues surrounding delays in processing BRARUDI application for registration, TFDA reported that BRARUDI had not fully complied to the registration requirement. The company was requested to submit complying samples which they have not done up to now thereby delaying the process. TFDA acknowledged that the beer had been initially registered through third party exporters and therefore registration by manufacturer, should not pause a problem if all requirements are met. TFDA indicated that the requirements met by third party exporters to obtain registration were the same demanded from all exporters of beer into Tanzania. TFDA reported that they are willing to cooperate on this issue and that the ball was in BRARUDI’s court top comply with the requirements. TFDA mentioned that the samples labelling should comply with TZS, Codex Stan or DEAS 2013.

2. This NTB is imposed to Burundi and Kenya. Two companies are exporting BRARUDI beers in Tanzania before the new requirements. The Burundi NMC meeting held on 9th march, 2015 recommend that TFDA can look how to resolve the matter. In the mean time EABC is organizing workshops on standards to consider the registration and labeling issues.
NTB-000-640 8.4. Transport related corruption 2014-03-24 Zambia: Chirundu South Africa In process View
Complaint: A company called Metro Advertising Zambia contracted my company to transport goods to Zambia and the agreement was that we get aid 50% upfront and balance once the trucks arrive at Chrundu border post, the 50% upfront was paid of R120k the balance was not paid on arrival at Chirundu or when offloading in Zambia, to date the client in Zambia has claimed he will not pay as we did not use the correct vehicles, the correct vehicles were utilised and all abnormal charges paid to relevant authorities, we advise him that if he was to use another abnormal load carrier he would be charged more tan double, still he now is threatening that we must go to court in Zambia to sort this out, this client has signed the quotation and our shipping instructions.My company contends that we met with the vehicle specifications and therefore must be paid the money due. This client has supplied the order to the government in Zambia for the transport and is basically benefiting the funds. We request for FESARTA to facilitate verification of the vehicle requirements so we can use the official verification to claim our money back.  
Progress: 1. On 12 November 2014, South Africa focal point reported that they were waiting to hear from Zambia on the way forward on this issue.
2. On 19 November 2014 Zambia Focal point undertook to follow-up during the 4th week of November 2014. However, Focal point is of the view that this could be best handled under the contract between the two parties and therefore requested complainant to provide more details. The Focal points Zambia reported that they were in liaising with complainant to find more information in order to map way forward.
NTB-000-616 6.5. Variable levies 2013-12-01 Zambia: Nakonde District Council Tanzania In process View
Complaint: Nakonde District Council of Zambia has introduced new Council Levy for external trucks entering Zambia in addition to other existing charges and levies.  
Progress: A reminder was sent to Zambia focal point on 14th November 2014 to follow up on this issue  
NTB-000-566 8.6. Vehicle standards
2013-02-12 Botswana: Pioneer Gate South Africa In process View
Complaint: This complaint is registered by FESARTA.
The Botswana traffic authorities at Pioneer Gate, are applying outdated overall vehicle width and overall vehicle height limits. The are applying maximum 2.5m width and 4.1m height.
For many years, SADC has recommended 2.6m width and 4.3m height.
Most of the countries in the Southern African region, have 2.6m and 4.3m, and so the vehicles are built to suit these dimensions. They cannot be reduced to 2.5m and 4.3m without major structural alterations.
Furthermore, the 2.6m width was set so that an ISO shipping container, which is 2.4m wide, can be loaded onto a trailer that has sideboards. This cannot be done on a trailer that is 2.5m wide, since the sideboards take up at least 100mm width. The 2.6m also allows two standard pallets to be loaded side-by-side inside a pantechnicon body.
On occasions, when this problem has arisen in the past, the traffic officials have agreed that, to facilitate trade, the vehicles can operate in Botswana. But, there are also occasions, such as the present case, when traffic officials have insisted that the smaller dimensions must be enforced. This is a serious inconvenience and extra cost to transporters.
For trade facilitation, Botswana must change its act to the larger dimensions, and, in the meantime, allow vehicles with those dimensions to operate freely.
Progress: 1. On 30 April 2013, Botswana reported that , as per the Botswana regulations, Road Traffic Act (RTA), dimensions for width and height are 2.5m and 4.1m respectively. Botswana is in the process of amending the RTA regulations and the Road Traffic Signs Regulations. The proposed amendments and the dimensions are 2.6m and 4.3m in conformity with the regional standard.

2. On 18 November 2014, Botswana focal point reported that the relevant Authority in Botswana had been contacted to update on the progress on the regulation amendments to conform to SADC vehicle dimensions.
NTB-000-636 8.6. Vehicle standards
2014-06-26 Botswana: Kazungula Bridge - weigh bridge South Africa In process View
Complaint: Kazungula Bridge is imposing Botswana truck standards on South African registered vehicles in transit through Botswana to Zambia  
Progress: On 31st march 3015, Botswana focal point requested for more information on the NTB to facilitate consultations with the appropriate institution. They reported that they had consulted the South African Focal Point on the margins of the SADC TNF held on the 30-31 March 2015 in Gaborone who indicated that the NTB lacked clarity and therefore South Africa did not consider it as an NTB.  
NTB-000-670 8.6. Vehicle standards 2015-05-08 Tanzania: Tunduma SADC New View
Complaint: Despite the passing and acceptance of EAC Vehicle Overload Bill of 2012, whereby it states under the Fourth Schedule s.5 (1) (c) - VEHICLE DIMENSIONS, AXLE LOAD CONFIGURATIONS AND VEHICLE COMBINATIONS, that the maximum vehicle combination length permissible is 22 m and which includes and covers the South African designed and developed Interlink combination of 22 m maximum. Tanzania are still insisting on abnormal vehicle permits to be issued to these vehicles on entry into Tanzania at Tunduma Border Post at a cost of US $20 per entry or face heavy penalties including the impounding of vehicles if they are not in posesion of an abnormal permit.

This is in breach of the Bill which has been accepted by all EAC Member Countries including Tanzania and this policy needs to be revoked ASAP.
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