Active complaints

Showing items 61 to 73 of 73
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
Reporting country or region
NTB-000-374 2.8. Lengthy and costly customs clearance procedures 2010-02-10 SADC Zimbabwe In process View
Complaint: Lack of a SADC simplified trading regime hampers small traders from doing business with their SADC counterparts.  
Progress: The 7th meeting of the SADC Trade Negotiating Forum held on 24 May 2013 in Gaborone, decide that a study to assess possible impact of STR be carried out.  
NTB-000-256 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Democratic Republic of the Congo: Kasumbalesa Namibia In process View
Complaint: DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi  
Progress: At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool from 9-10 April 2013 in Lusaka, Zambia, DRC reported that internal consultations would be made with relevant authorities.  
NTB-000-358 2.8. Lengthy and costly customs clearance procedures 2010-02-10 Democratic Republic of the Congo: Ministry of Trade Tanzania In process View
Complaint: The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.  
Progress: At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool from 9-10 April 2013 in Lusaka, Zambia, DRC reported that internal consultations would be made with relevant authorities.  
NTB-000-447 2.8. Lengthy and costly customs clearance procedures 2011-09-03 EAC Rwanda In process View
Complaint: Customs working hours are not harmonized  
Progress: On 03 December 2012, Kenya Focal Point reported that, during the Ministerial meeting on march 2012; Ministers decided that:

(i) border entry points along the main transport corridors should operate 24 hrs for purposes of clearance of goods; and
(ii) Partner States submit the names of the border entry points to start with by end of March 2012

The Partner States have submitted the border posts that are expected to operate 24hrs and these are:

Malaba; Busia; Katuna and Mutukula

Mombasa Port; Malaba ; Busia and, Namanga

United Republic of Tanzania

Dar Es Salaam Port; Namaga and Rusumu

Kobero ; Kanyaru and Gasenyi

Nemba and Kanyaru

The Business Community is requested to update on the status for the region to consider the way forward in fully implementing the decisions of the ministers
NTB-000-492 7.5. Lengthy procedures 2012-03-01 South Africa: transit in south Africa Zambia In process View
Complaint: A private show company has made a complaint regarding the custom stoppages in South Africa.
The Company imports products from Durban and transit through South Africa, the company has been informed that their trucks will be undergoing a tunnel for physical inspections of goods in transit.
The company however, feel that this exercise is detrimental to their business as it is slow and will delay the arrival of goods and attract extra charges. The Company wonders why the good in transit should be stopped by customs/ police for inspections.
Progress: At the 11th meeting of the SADC Sub -Committee on Trade Facilitation held on 23 May 2013 in Gaborone, South Africa was requested to provide its law/regulations/legal procedures for physical inspection. South Africa undertook to consult with the relevant authority, SARS and to provide information requested.  
NTB-000-543 6.7. Other 2012-01-01 Zambia: Chirundu Zimbabwe In process View
Complaint: Traders are being forced to pay $20 each by the Immigration side of Chirundu if they bear same address of where they are going in Zambia yet they will just going for a day to buy whatever goods for trade, this kind of behaviour of immigration officers is disturbing out traders different from Zimbabwe side what they do to Zambians trading in Zimbabwe  
Progress: At the 11th meeting of the SADC sub- Committee on Trade Facilitation held on 23 May 2013 in Gaborone, Botswana, Zambia reported that consultations with border authorities revealed that there were no such charges at Chirundu Border Post .Zimbabwe would follow up with reporter to provide evidence. .  
NTB-000-033 5.10. Prohibitions 2008-12-22 Uganda: Ministry of Rourism, Trade and Industry Kenya In process View
Complaint: Ban on Imports

Kenya has complained that Uganda had placed a ban on beef imports
Progress: On 11th September 2014, COMESA Secretariat reported that COMESA had engaged Uganda on this issue but the status still remained the same. Earlier in April 2014, COMESA Secretariat had also suggested that this NTB be addressed within the EAC arrangement. EAC focal points are therefore expected to take this issue up at the next NTBs Ministerial Forum.  
Products: 020230: Meat of bovine animals, frozen, boneless  
NTB-000-497 5.1. Quantitative restrictions
2012-05-08 Swaziland: Bordergate South Africa In process View
Complaint: Swaziland is to impose Quantitive import restrictions on imported edible cooking oil from within the SADC region as well as 15% import duties over and above the quantitive restriction. Such has happen already on Wheat Flour and after 8 years of 'Infancy Protection', NO IMPORT permits are issued to date. Court Case is currently being heard by the High Court of Swaziland. (Various Stakeholders versus Government of Swaziland)  
Progress: 1. On 20th July 2013, the SADC sent a folow up request to Lesotho Focal Point to provide the necessary legislations . Response is still being awaited.

2. At their meeting held on 23 May 2013, the SCTF recalled Articles 3 and 7 of the Trade Protocol, on elimintation of trade barriers and quantitative restrictions. Swaziland reported that measure was implemented in the context of the SACUA, which provides for quatitative restrictions and protection of infant industry protection. SCTF requested Swaziland to provide its relevent national legal instrument and information on how the measure is applied including whether or not it is applicable to trade with non-SACU SADC FTA Member States. Swaziland undertook to provide the information as requested.
Products: 120100: Soya beans, whether/not broken, 120600: Sunflower seeds, whether/not broken, 120590: Rape/colza seeds (excl. low erucic acid), whether/not broken and 120510: Low erucic acid rape/colza seeds, whether/not broken  
NTB-000-640 8.4. Transport related corruption 2014-03-24 Zambia: Chirundu South Africa In process View
Complaint: A company called Metro Advertising Zambia contracted my company to transport goods to Zambia and the agreement was that we get aid 50% upfront and balance once the trucks arrive at Chrundu border post, the 50% upfront was paid of R120k the balance was not paid on arrival at Chirundu or when offloading in Zambia, to date the client in Zambia has claimed he will not pay as we did not use the correct vehicles, the correct vehicles were utilised and all abnormal charges paid to relevant authorities, we advise him that if he was to use another abnormal load carrier he would be charged more tan double, still he now is threatening that we must go to court in Zambia to sort this out, this client has signed the quotation and our shipping instructions.My company contends that we met with the vehicle specifications and therefore must be paid the money due. This client has supplied the order to the government in Zambia for the transport and is basically benefiting the funds. We request for FESARTA to facilitate verification of the vehicle requirements so we can use the official verification to claim our money back.  
Progress: 1. On 12 November 2014, South Africa focal point reported that they were waiting to hear from Zambia on the way forward on this issue.
2. On 19 November 2014 Zambia Focal point undertook to follow-up during the 4th week of November 2014. However, Focal point is of the view that this could be best handled under the contract between the two parties and therefore requested complainant to provide more details. The Focal points Zambia reported that they were in liaising with complainant to find more information in order to map way forward.
NTB-000-616 6.5. Variable levies 2013-12-01 Zambia: Nakonde District Council Tanzania New View
Complaint: Nakonde District Council of Zambia has introduced new Council Levy for external trucks entering Zambia in addition to other existing charges and levies.  
Progress: A reminder was sent to Zambia focal point on 14th November 2014 to follow up on this issue  
NTB-000-478 8.6. Vehicle standards
2011-12-20 Mozambique: Delegação Aduaneira de Cuchamano South Africa In process View
Complaint: Mozambique restricts an articulated vehicle carrying general cargo, to 18 metres length. It restricts an artic carrying ISO shipping containers to 16.5 metres length. This does not conform to the recommendations given by both COMESA and SADC. Generally, artics in Southern Africa are up to 18.5 metres in length, in accordance with the SADC recommendations. Transporters cannot practically shorten their artics and comply with the Mozambique regulations. Fines are received by transporters when they try to travel through Mozambique with artics longer than 16.5 or 18 metres.  
Progress: 1. On 18 June 2013, Mozambique Focal Point reported that, according to the existing Regulation (Decree 14/2008 of 25 June), it should be noted that Mozambique does not have infrastructure prepared to adopt the specifications of South Africa, so that the movement of carriers in Mozambique is made on specific routes. The portuguese version is uploaded onto the system for reference. Further, Mozambique is still waiting for additional information from FESARTA on proof of payment and the place where the accident occurred to assist with the investigation on this incident.

2. At the 11th meeting of the SADC Sub -Committee on Trade Facilitation held on 23 May 2013 in Gaborone, Mozambique reported that it noted the challenges arising out of the instrument and that moving to regional instruments requires changes in legislation which would take time.
NTB-000-566 8.6. Vehicle standards
2013-02-12 Botswana: Pioneer Gate South Africa In process View
Complaint: This complaint is registered by FESARTA.
The Botswana traffic authorities at Pioneer Gate, are applying outdated overall vehicle width and overall vehicle height limits. The are applying maximum 2.5m width and 4.1m height.
For many years, SADC has recommended 2.6m width and 4.3m height.
Most of the countries in the Southern African region, have 2.6m and 4.3m, and so the vehicles are built to suit these dimensions. They cannot be reduced to 2.5m and 4.3m without major structural alterations.
Furthermore, the 2.6m width was set so that an ISO shipping container, which is 2.4m wide, can be loaded onto a trailer that has sideboards. This cannot be done on a trailer that is 2.5m wide, since the sideboards take up at least 100mm width. The 2.6m also allows two standard pallets to be loaded side-by-side inside a pantechnicon body.
On occasions, when this problem has arisen in the past, the traffic officials have agreed that, to facilitate trade, the vehicles can operate in Botswana. But, there are also occasions, such as the present case, when traffic officials have insisted that the smaller dimensions must be enforced. This is a serious inconvenience and extra cost to transporters.
For trade facilitation, Botswana must change its act to the larger dimensions, and, in the meantime, allow vehicles with those dimensions to operate freely.
Progress: 1. On 30 April 2013, Botswana reported that , as per the Botswana regulations, Road Traffic Act (RTA), dimensions for width and height are 2.5m and 4.1m respectively. Botswana is in the process of amending the RTA regulations and the Road Traffic Signs Regulations. The proposed amendments and the dimensions are 2.6m and 4.3m in conformity with the regional standard.

2. On 18 November 2014, Botswana focal point reported that the relevant Authority in Botswana had been contacted to update on the progress on the regulation amendments to conform to SADC vehicle dimensions.
NTB-000-636 8.6. Vehicle standards
2014-06-26 Botswana: Kazungula Bridge - weigh bridge South Africa New View
Complaint: Kazungula Bridge is imposing Botswana truck standards on South African registered vehicles in transit through Botswana to Zambia  
Progress: Awaiting response from relevant focal points. A reminder was sent on 13 November 2014.  
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