Complaint

Complaint number
NTB-000-685  
NTB Type
1.15. Other  
Complaint
As of the 1st of March 2016 Zimbabwe introduced a system whereby you need to obtain a certificate of conformity in order to export into Zimbabwe. One needs to obtain this certificate from Bureau Veritas. Trucks have been piling up at the Plumtree border while they await clearance with charges up to $250.00 per consignment. No formal communication has been reported by the Government of Zimbabwe to Botswana on this new development. Furthermore we have no record of which products will be affected and who needs to apply for this certificate. We are not even aware of where the Bureau Veritas offices are located in Botswana. As they are situated in South Africa.  
Status note
On 18th March 2016, the Zimbabwe Focal Point from ZIMRA reported that a verification with the Station Manager at Plumtree Border Post had not revealed any cases of trucks piling up at the Border Post. It would be appreciated if the client furnishes more details relating to the Companies affected, the dates, the vehicles involved and the registration numbers so that the Station Manager carries out further verification if need be. The goods affected are listed in Statutory instrument 132 of 2015 which was published on 18 December 2015. The Statutory Instrument (SI) is as available at Printflow (formerly Government Printers) in Zimbabwe, which is too large to attach here.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zimbabwe: (Border post)  
Reporting Country or Region
Botswana  
Date of incident
2016-03-01  
Status
Resolved  
Date of resolution
2016-03-18  
Product Description
 
Total value
0  
Date reported
2016-03-10 09:49  
Modified
2016-03-21 11:34