Complaint

Complaint number
NTB-000-782  
NTB Type
8.7. Costly Road user charges /fees  
Complaint
Trans[porters are experiencing the following delays and other administrative costs as a result of the sealing process by ZIMRA:
• The vehicles are delayed up to 24 hours while waiting for the seals
• ZIMRA Officials remove existing seals to fit their seal and then do not replace the seals when their electronic seals are removed
• ZIMRA Officials have refused to endorse the documents when seals have been removed
• They have damaged transporters equipment and gone so far as to use a drill on a loaded fuel tanker to drill a large hole to fit their seal. This is completely unacceptable!
• Where one of their seals was incorrectly fitted and fell off the truck, they then cut other seals and drew samples of the product to ensure it had not been contaminated. No explanation was given and our customer consequently rejected the load as the integrity had been corrupted
• Transporters are expected to adhere to routes stipulated by ZIMRA. We have Route Risk Assessments on all our routes. The route is determined due to a number of factors including distance and safety. This is pertinent to Zimbabwe where the road infrastructure is failing
• Beyond the instruction to pay for the sealing, transporters are further expected to pay the costs of escorts  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zimbabwe: Chirundu (Border post)  
Reporting Country or Region
Zimbabwe  
Date of incident
2017-09-17  
Status
New  
Product Description
All products  
Total value
0  
Date reported
2017-09-18 09:02  
Modified
2017-09-18 09:02