Complaint

Complaint number
NTB-000-783  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
Zimbabwe Revenue Authority (ZIMRA) is not adhering to their new procedure for handling transit cargo thereby causing serious delays in clearance of trucks at the Beitbridge border post.
Truckers are experiencing serious delays because ZIMRA is not adhering to the procedure it stipulated in its communication documents. ALL transit cargo is being fitted with seals, despite the cargo already being sealed by client at loading point. Communication from drivers indicated that, currently only 5 trucks being sealed per day.
Trucks then going onto a "list" for transit escort. This is despite the official communication stipulating that ONLY trucks carrying cargo that is not covered by a suitable tent/tarpaulin that cannot be sealed will be considered by authorities to be escorted.
Truck is a tautliner and thus can be sealed yet driver has been informed it needs to be escorted, and he was informed that 5 trucks per day are escorted to Chirundu. Currently he is number 48 in the "list". This goes against what was communicated in ZIMRA informational document.
Our trucks have Route Risk Assessment done prior for the reasons stated by another complainant, yet ZIMRA wants to dictate which roads and routes to use. This procedure is causing unnecessary delays at the border.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zimbabwe: Beitbridge (Border post)  
Reporting Country or Region
South Africa  
Date of incident
2017-09-19  
Status
New  
Product Description
 
Total value
R300 000.00  
Date reported
2017-09-20 15:13  
Modified
2017-09-20 15:13