Complaint

Complaint number
NTB-001-041  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B6: Product identity requirement 
Complaint
South Africa Port Health officials demanding an extended description on one of our products. The product is a sweet type described as Apricots on both packaging and invoice but the officials want us to have the packaging written Apricots sweets. We have been exporting the sweet to South Africa for more than 5 years.  
Status note
The company had been allowed to export its consignment to South Africa after removing prohibited products. The NTB was resolved are following required procedures  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: Beit Bridge (Border post)  
Reporting Country or Region
Zimbabwe  
Country specific trade issue
No  
Date of incident
2021-11-04  
Status
Resolved  
Date of resolution
2021-11-22  
Product Description
Apricots


 
Total value
R15.00  
Date reported
2021-11-04 15:00  
Modified
2022-03-17 10:02