Resolved complaints

Showing items 1 to 20 of 529
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-042 5.2. Exchange controls 2004-01-27 Zambia: Zambia Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: TBT Exchange Rates  
NTB-000-036 3.4. Intergovernmental acceptance of testing methods and standards
A82: Testing requirement
2004-05-21 Uganda: Uganda Bureau of Standards Kenya Resolved
2010-11-29
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Complaint: Kenya complained that Ugandan authorities were requesting for samples of milk to Uganda Dairy Development Authority for testing and that they were not accepting the certificate of analysis from Kenya Bureau of Standards on Kenyan Products.  
Resolution status note: Uganda reported that the Uganda Dairy Development Authority (DDA) has never denied entry of milk from Kenya except for a one-off incident that happened in 2007 where the denial of entry was attributed to the water content, about 27%, in the imported milk.
The Uganda DDA respects quality certification from the country of origin and does not subject that milk to fresh certification. Some companies however prefer to bring into Uganda samples for analysis but neither the Uganda National Bureau of Standards (UNBS) nor the Uganda (DDA) analyze items that have been analyzed by the Kenya Bureau of Standards( KEBS). They only monitor and consult with the sister bureaux of standards in the EAC Partner States.
 
Products: 0402.10: Milk and cream in solid forms, of a fat content by weight of <= 1,5%  
NTB-000-039 2.3. Issues related to the rules of origin 2004-05-23 Rwanda: Ministry of Trade Kenya Resolved
2010-11-22
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Complaint: Kenya complained that the Authorities in Rwanda has denied market access of galvanized steel sheets.  
Resolution status note: Rwanda reported that issue was resolved through EAC  
Products: 7301.10: Sheet piling of iron or steel, whether or not drilled, punched or made from assembled elements  
NTB-000-032 1.7. Discriminatory or flawed government procurement policies 2004-05-27 Ethiopia: Ministry of Trade Kenya Resolved
2009-02-04
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Complaint: Requirement that goods exported to Ethiopia should be transported through the National Shipping Lines.

Kenya has complained that Ethiopian authorities require that all exporters to Ethiopia must use national shipping lines.
 
Resolution status note: Ethiopian Government wrote to COMESA Secretariat on 7th January 2008 stating that they were now complying with Article 57 of the Treaty  
NTB-000-044 2.3. Issues related to the rules of origin 2004-05-28 Zambia: Zambia Revenue Authority Kenya Resolved
2010-11-22
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Complaint: Non adherence of 35% value added  
Products: 1511.90: Palm oil and its fractions, whether or not refined (excl. chemically modified and crude)  
NTB-000-045 2.3. Issues related to the rules of origin 2004-05-28 Zambia: Zambia Revenue Authority Malawi Resolved
2010-11-22
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Complaint: : Non adherence of 35% value added  
Products: 8716.39: Trailers and semi-trailers for the transport of goods, not designed for running on rails (excl. self-loading or self-unloading trailers and semi-trailers for agricultural purposes and tanker trailers and tanker semi-trailers)  
NTB-000-006 2.12. Lack of capacity of Customs officers 2004-05-29 Egypt: Egypt Revenue Authority Uganda Resolved
2010-11-22
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Complaint: Authorisation fees for endorsement of COMESA Certificate of
Origin

Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods.
 
Resolution status note: Egypt reported that she does not require consular or Embassy export documentation. A ministerial Decree issued by the Government of Egypt was circulated to all COMESA Member States on March 22 2007.  
NTB-000-051 2.7. International taxes and charges levied on imports and other tariff measures 2004-12-22 Malawi: Malawi Revenue Authority Kenya Resolved
2011-07-28
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Complaint: 25% excise duty on laundry soap.

Kenya complained that Malawian Government charge 25% excise duty on imports of laundry soap.
 
Resolution status note: At their meeting held on 29 August 2011, Kenya NMC reported that consultations had taken place between the Ministers of Trade of the two coutries which resolved the matter.  
Products: 3401.11: Soap and organic surface-active products and preparations, in the form of bars, cakes, moulded pieces or shapes, and paper, wadding, felt and nonwovens, impregnated, coated or covered with soap or detergent, for toilet use, incl. medicated products  
NTB-000-041 2.3. Issues related to the rules of origin 2004-12-22 Sudan: Ministry of Trade Kenya Resolved
2010-11-22
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Complaint: Non recognition of Certificate of Origin (case outstanding since 2001)

Kenya complained that the Authorities in Sudan refused to recognise the COMESA Certificate of Origin from Kenya on exports of Galvanised Steel Pipes
 
Resolution status note: Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)  
NTB-000-034 8.6. Vehicle standards 2004-12-22 Uganda: Ministry of Transport Kenya Resolved
2010-11-22
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Complaint: Transit Regulations

Kenya complained that Ugandan authorities were enforcing a requirement that all transit trucks be covered.
 
Resolution status note: Uganda reported that the matter was resolved in 2006  
NTB-000-050 1.7. Discriminatory or flawed government procurement policies 2004-12-23 Ethiopia: Ministry of Trade Kenya Resolved
2009-02-04
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Complaint: Requirement that transporters using the road network should use the Ethiopian transporters.

Kenya has complained that Ethiopian authorities require that all transporters must use Ethiopian transporters.
 
Resolution status note: Ethiopi wrote to COMESA secretariat on 7th January 2008 informing that they were complying with article 57 of the Treaty  
NTB-000-040 2.3. Issues related to the rules of origin 2005-05-29 Sudan: Ministry of Trade Egypt Resolved
2010-11-22
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Complaint: Non adherence of 35% value added

Egypt complained that the Authorities in Sudan denied access on Egyptian Shaving Blades market due to non-adherence with 35% value addition.

 
Resolution status note: Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)  
Products: 8212.20: Safety razor blades of base metal, incl. razor blade blanks in strips  
NTB-000-465 8.6. Vehicle standards 2006-07-01 Zimbabwe: Makuti turn-off to Kariba, from Chirundu-Harare highway. Zimbabwe Resolved
2012-08-09
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Complaint: TONNAGE LIMIT ROAD SIGN is still indicating retrictive tonnages. The sign should be removed to allow busses and small commercial trucks for traders to pass on Kariba Bridge.  
Resolution status note: Focal point reported that the Ministry of Transport removed the sign post in August 2012.  
NTB-000-047 2.3. Issues related to the rules of origin 2007-05-29 Madagascar: Ministry of Trade Swaziland Resolved
2009-02-03
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Complaint: Swaziland complained that the Government of Madagascar were not exempting import duties on Swaziland original goods (Madagascar Customs said Swaziland is not part of COMESA any more as of 1st February, 2007)  
NTB-000-037 2.8. Lengthy and costly customs clearance procedures 2008-05-29 Malawi: Malawi Revenue Authority Zimbabwe Resolved
2011-05-25
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Complaint: Zimbabwe complained that the Malawian authorities require a Pre-Shipment Inspection on all goods.  
Resolution status note: Malawi reportd that Preshipment Inspection was phased out in 2007.  
NTB-000-038 2.3. Issues related to the rules of origin 2008-12-22 Malawi: Malawi Revenue Authority Kenya Resolved
2011-07-28
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Complaint: Kenya complained that Malawian Government require submission of Form 18 along with COMESA Certificate of Origin. On Form 18, exporter has to justify that value addition amounts to 51% contrary to the COMESA value addition requirement of 35%.  
Resolution status note: At their meeting eld on 29 August 2011, Kenya NMC reported that Kenya is no longer encountering this problem and are therefore happy to get it considered resolved.  
NTB-000-052 2.7. International taxes and charges levied on imports and other tariff measures
Policy/Regulatory
2008-12-22 Malawi: Malawi Revenue Authority Kenya Resolved
2013-04-09
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Complaint: 25% excise duty on edible oils

Kenya complained that Malawian Government charge 25% excise duty on imports of edible oils.
 
Resolution status note: At the NTBs SMS launch meeting hel on 09 April 2013, Malawi reported that this issue had been resolved and confirmed that Malawi chrges a duty of 20 percent which is is applied to both local and imported commodities hence its non discriminatory, therefore not an NTB.  
Products: 1511.90: Palm oil and its fractions, whether or not refined (excl. chemically modified and crude)  
NTB-000-048 2.3. Issues related to the rules of origin 2008-12-22 Zimbabwe: Zimbabwe Revenue Authority Egypt Resolved
2009-02-04
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Complaint: Egypt complained that the Zimbabwean authorities were applying 40% import duty on alcohol imported from Egypt.  
Products: 2208.70: Liqueurs and cordials  
NTB-000-030 2.3. Issues related to the rules of origin 2008-12-22 Egypt: Ministry of Trade Kenya Resolved
2011-05-11
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Complaint: Kenya complained that Egyptian authorities were demanding the galvanized steel coils should be engraved with the wording 'Made in Kenya as proof of origin'  
Resolution status note: Egypt reported that the issue had been resolved through diplomatic channels. the Egyptian authorities forwarded an official reply in this regard through diplomatic channels including that the technical standard on Egyptian imports of galvanized steel coils, as well as the COMESA rules of origin does not require codification of the indication of origin on the product.  
Products: 7208.39: Flat-rolled products of iron or non-alloy steel, of a width of >= 600 mm, in coils, simply hot-rolled, not clad, plated or coated, of a thickness of < 3 mm, not pickled, without patterns in relief  
NTB-000-049 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2008-12-22 Kenya: Kenya Bureau of Standards Egypt Resolved
2013-01-14
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Complaint: Pre-verification of Compliance (PVOC)

Complaint drawn to the attention of the Kenyan authorities
 
Resolution status note: On 14 January 2013, Egypt Focal Point reported that Egypt was no longer complaining about the PVOC that Kenya is applying. So the NTB -000-049 should be put in the resolved NTBs category.  
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