Resolved complaints

Showing items 21 to 40 of 520
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-664 3. Technical barriers to trade (TBT)
B3: Labelling, Marking and Packaging requirements
Policy/Regulatory
2013-01-01 Tanzania: Tunduma Burundi Resolved
2015-11-09
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Complaint: TFDA is imposing new requirements on export of BRARUDI beers into Tanzania. TFDA is requesting new labels to include additional information and storage condition for the product that was not required when they submitted the application for export.  
Resolution status note: Burundi reported that TFDA had finally registered Burundi beers and that the company had received its certificate of registration.  
NTB-000-661 2.7. International taxes and charges levied on imports and other tariff measures 2014-12-11 Uganda: Uganda Revenue Authority Kenya Resolved
2015-03-16
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Complaint: Uganda charges 25% duty rate on scrapping rolls manufactured in Kenya and also on products manufactured in Kenya using glucose.  
Resolution status note: At the Kenya NMC NTBs meeting held in Nairobi on 16th March 2015, Kenya confirmed that Uganda had scrapped the 25% duty .This position was endorsed by the 17th NTB forum thereby resolving this issue.  
NTB-000-660 2.10. Inadequate or unreasonable customs procedures and charges 2014-12-11 Kenya: Mombasa sea port Uganda Resolved
2015-03-26
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Complaint: Scanning of Uganda goods by anti-counterfeit agency at Mombasa  
Resolution status note: The 17th EAC NTBs Forum held in Nairobi from 24-26 march 2015 considered and resolved tise NTB.  
NTB-000-659 2.14. Other 2014-12-11 Kenya: Mombasa sea port Uganda Resolved
2015-03-16
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Complaint: Selective auctioning of Ugandan goods at Mombasa Port.  
Resolution status note: At the Kenya NMC NTBs meeting held in Nairobi on 16th March 2015, KRA reported that all auctions had been conducted in accordance with the laws and regulations. Uganda had been given an extended 90 day period in which to notify owners of the auction after which the auction was conducted. This position was endorsed by the 17th NTB forum thereby resolving this issue.  
NTB-000-658 8.8. Issues related to transit
Policy/Regulatory
2014-12-11 Kenya: Along corridor Rwanda Resolved
2015-11-30
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Complaint:
Containerized cargo is being subjected to Imposition of 4 weighbridges instead of agreed 2 as agreed by Partner States.
 
Resolution status note: Kenya adheres to the decision of Ministers therefore containerized trucks are weighed at points of entry and exit. Containerized Trucks are weighed on motion in all weighbridges except at Malaba.  
NTB-000-656 1.4. Preference given to domestic bidders/suppliers
Policy/Regulatory
2014-12-11 Tanzania: Ministry of Trade Kenya Resolved
2016-04-01
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Complaint: Discrimination of Smirnoff of ice brand of East African Breweries (Kenya) Ltd products.  
Resolution status note: At the NTBs Forum held in March/ April 2016, Kenya reported that the discrimination had been lifted.  
NTB-000-655 8.7. Costly Road user charges /fees
Policy/Regulatory
2014-12-11 Kenya: Kajiado and Kwale counties in Kenya Tanzania Resolved
2015-11-30
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Complaint: Kajiado and Kwale counties in Kenya re-introduced County transit Fee  
Resolution status note: ajiado and Kwale counties in Kenya removed the County transit Fee  
NTB-000-654 2.3. Issues related to the rules of origin 2014-12-11 Uganda: Mutukula Tanzania Resolved
2015-12-15
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Complaint: Rwanda and Uganda have not accorded preferential treatment on exports of rice from Tanzania through Rusumo and Mutukula borders respectively.

 
Resolution status note: On 21st December 2015, Uganda Focal Point reported that Uganda was now according preferential treatment for rice originating from Tanzania. This NTBis therefore resolved  
NTB-000-651 8.8. Issues related to transit 2014-12-11 Tanzania: Along Central corridor Resolved
2016-06-30
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Complaint: Tanzania has several weigh bridge stations along the central corridor  
Resolution status note: At the 21st EAC NTBs Regional Forum , Tanzania reported that the NTB had been resolved because there are only three weigh bridges Vigwaza at the coastal region, Njuki in Singida and Nyakahura in Kagera region weigh in motion weighbridges. It takes maximum of 4 days to exit the border from Dar Port and 2 days for fuel tankers.  
NTB-000-650 6.6. Border taxes 2015-02-01 Mozambique: Delegação Aduaneira de Ressano Garcia (Road) South Africa Resolved
2015-06-19
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Complaint: Good day. Terminal Operator at Ressano Garcia plans to enforce fees to all cargo vehicles for the utilization of Ressano Garcia with effect from the 16th February 2015. The fees as attached to this request are ridiculous as a truck weighing 28Tons with Imports to Mozambique is expected to pay no less than R3000 on each occasion they enter Mozambique via Ressano Garcia. The upgrades at the port were an investment to ease trade facilitation and I'm of the view that traders are not opposed to paying however the required amount is way high and unfortunately the end-user will end up carrying these costs the end of the day.  
Resolution status note: On 25 February 2015, Mozambique focal point confirmed that there has not been any fee set or fee charged for the use of the cargo Terminal of Ressano Garcia, since this matter is still under discussion internally. This NTB is therefore resolved  
NTB-000-649 8.7. Costly Road user charges /fees
Policy/Regulatory
2014-12-11 Tanzania: Ministry of Transport Burundi Resolved
2015-11-30
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Complaint: United Republic of Tanzania is charging USD200.00 as transit permit for containers with chemical products.  
Resolution status note: Following the recommendations of the 16th EAC Forum on NTBs, Tanzania removed the transit charges .  
NTB-000-648 5.3. Export taxes
Policy/Regulatory
2014-12-11 Uganda: Uganda Revenue Authority Rwanda Resolved
2015-11-18
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Complaint: Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd  
Resolution status note: At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment.  
NTB-000-647 8.7. Costly Road user charges /fees
Policy/Regulatory
2014-12-11 Tanzania: Tanzania National Park Rwanda Resolved
2015-11-04
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Complaint: Tanzania National Park charges Rwanda transporters transiting through the national park US$300 per truck as national park fees .  
Resolution status note: Tanzania National Park is no longer charging Rwanda transporters transiting through the national park US$300 per truck as national park fees  
NTB-000-645 1.1. Export subsidies 2015-01-23 Botswana: Ngoma Resolved
2015-02-11
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Complaint: I have a consignment of used vehicles imported from UK and the USA. They are being denied entry to Botswana on transit to Zimbabwe because they are not registered. Apparently Botswana does not allow unregistered vehicles to drive on their roads  
Resolution status note: The affected company reported that they managed to get assistance from the Namibia Customs officials who escorted the consignment back into Namibia then to the Zambia border. They used the Zambia route which is 400 kilometers longer. The company reported that the Department of Transport in Botswana informed them that there won't be a waiver for vehicles not registered in SADC or COMESA region. Only COMESA and SADC registered vehicles are allowed road transit in Botswana
However, tourism vehicles registered outside COMESA and SADC and vehicles destined for Botswana are allowed to be driven in Botswana.

FESARTA confirmed that, according to the regional policy, all vehicles not registered in COMESA or SADC would have to be loaded on other vehicles.
 
Products: 8704.22: Motor vehicles for the transport of goods, with compression-ignition internal combustion piston engine "diesel or semi-diesel engine" of a gross vehicle weight > 5 t but <= 20 t (excl. dumpers for off-highway use of subheading 8704.10 and special purpose  
NTB-000-644 2.3. Issues related to the rules of origin 2014-11-16 Rwanda: Rwanda Customs Authority and also in Majerwa Egypt Resolved
2016-08-24
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Complaint: We are importing Wheat flour from Egypt from one of the Biggest Flour mill and factory in Egypt. We have original Certificate of Origin and Comesa certificate. But they do not accept and put us import Duty. Before it is 100% Duty free. But now since september they are not accepting it. Egypt is part of Comesa and Good produced in Egypt and 100% Duty free. So why is wheat flour not accepted. Please help  
Resolution status note: During the 5th meeting of COMESA NTBs Focal Points, the two parties reported that the certificate of origin was now being recognised and therefore the NTB had been resolved.  
Products: 1101: Wheat or meslin flour.  
NTB-000-643 2.6. Additional taxes and other charges 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2015-03-26
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Complaint: Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container  
Resolution status note: At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.  
NTB-000-643 2.6. Additional taxes and other charges 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2015-03-26
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Complaint: Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container  
Resolution status note: At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.  
NTB-000-642 2.9. Issues related to transit fees 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2014-12-11
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Complaint: The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.  
Resolution status note: At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.  
NTB-000-639 8.1. Government Policy and regulations
Policy/Regulatory
2014-08-25 South Africa: Beit Bridge Democratic Republic of the Congo Resolved
2016-09-13
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Complaint: This complaint is registered by FESARTA.
The Director, Department of Immigration and Citizenship, South Africa, has instructed that, due to the outbreak of the ebola virus in DRC, no DRC citizens may enter South Africa until further notice.
See the attached notice.
Whilst it is accepted that the outbreak of the ebola virus is a serious issue, the transport industry recommends that other preventative measures be taken at the borders, rather than stop DRC citizens from entering the country?
 
Resolution status note: On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.  
NTB-000-637 5.5. Import licensing requirements
Policy/Regulatory
2014-07-14 Zimbabwe: Ministry of Industry and Trade Egypt Resolved
2016-02-08
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Complaint: There is a ban on importation of Soya bean oil packed in bottles by Zimbabwe. Requirement by Zimbabwe for import permit and license for soya oil and detergents from Egypt  
Resolution status note: On 8th February 2016, Egypt Focal point reported that the NTB be considered closed on the basis that Egypt's National Monitoring Committee did not receive any details from the Exporting Company.  
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