Resolved complaints

Showing items 41 to 60 of 534
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-654 2.3. Issues related to the rules of origin 2014-12-11 Uganda: Mutukula Tanzania Resolved
2015-12-15
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Complaint: Rwanda and Uganda have not accorded preferential treatment on exports of rice from Tanzania through Rusumo and Mutukula borders respectively.

 
Resolution status note: On 21st December 2015, Uganda Focal Point reported that Uganda was now according preferential treatment for rice originating from Tanzania. This NTBis therefore resolved  
NTB-000-651 8.8. Issues related to transit 2014-12-11 Tanzania: Along Central corridor Resolved
2016-06-30
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Complaint: Tanzania has several weigh bridge stations along the central corridor  
Resolution status note: At the 21st EAC NTBs Regional Forum , Tanzania reported that the NTB had been resolved because there are only three weigh bridges Vigwaza at the coastal region, Njuki in Singida and Nyakahura in Kagera region weigh in motion weighbridges. It takes maximum of 4 days to exit the border from Dar Port and 2 days for fuel tankers.  
NTB-000-650 6.6. Border taxes 2015-02-01 Mozambique: Delegação Aduaneira de Ressano Garcia (Road) South Africa Resolved
2015-06-19
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Complaint: Good day. Terminal Operator at Ressano Garcia plans to enforce fees to all cargo vehicles for the utilization of Ressano Garcia with effect from the 16th February 2015. The fees as attached to this request are ridiculous as a truck weighing 28Tons with Imports to Mozambique is expected to pay no less than R3000 on each occasion they enter Mozambique via Ressano Garcia. The upgrades at the port were an investment to ease trade facilitation and I'm of the view that traders are not opposed to paying however the required amount is way high and unfortunately the end-user will end up carrying these costs the end of the day.  
Resolution status note: On 25 February 2015, Mozambique focal point confirmed that there has not been any fee set or fee charged for the use of the cargo Terminal of Ressano Garcia, since this matter is still under discussion internally. This NTB is therefore resolved  
NTB-000-649 8.7. Costly Road user charges /fees
Policy/Regulatory
2014-12-11 Tanzania: Ministry of Transport Burundi Resolved
2015-11-30
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Complaint: United Republic of Tanzania is charging USD200.00 as transit permit for containers with chemical products.  
Resolution status note: Following the recommendations of the 16th EAC Forum on NTBs, Tanzania removed the transit charges .  
NTB-000-648 5.3. Export taxes
Policy/Regulatory
2014-12-11 Uganda: Uganda Revenue Authority Rwanda Resolved
2015-11-18
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Complaint: Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd  
Resolution status note: At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment.  
NTB-000-647 8.7. Costly Road user charges /fees
Policy/Regulatory
2014-12-11 Tanzania: Tanzania National Park Rwanda Resolved
2015-11-04
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Complaint: Tanzania National Park charges Rwanda transporters transiting through the national park US$300 per truck as national park fees .  
Resolution status note: Tanzania National Park is no longer charging Rwanda transporters transiting through the national park US$300 per truck as national park fees  
NTB-000-645 1.1. Export subsidies 2015-01-23 Botswana: Ngoma Resolved
2015-02-11
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Complaint: I have a consignment of used vehicles imported from UK and the USA. They are being denied entry to Botswana on transit to Zimbabwe because they are not registered. Apparently Botswana does not allow unregistered vehicles to drive on their roads  
Resolution status note: The affected company reported that they managed to get assistance from the Namibia Customs officials who escorted the consignment back into Namibia then to the Zambia border. They used the Zambia route which is 400 kilometers longer. The company reported that the Department of Transport in Botswana informed them that there won't be a waiver for vehicles not registered in SADC or COMESA region. Only COMESA and SADC registered vehicles are allowed road transit in Botswana
However, tourism vehicles registered outside COMESA and SADC and vehicles destined for Botswana are allowed to be driven in Botswana.

FESARTA confirmed that, according to the regional policy, all vehicles not registered in COMESA or SADC would have to be loaded on other vehicles.
 
Products: 8704.22: Motor vehicles for the transport of goods, with compression-ignition internal combustion piston engine "diesel or semi-diesel engine" of a gross vehicle weight > 5 t but <= 20 t (excl. dumpers for off-highway use of subheading 8704.10 and special purpose  
NTB-000-644 2.3. Issues related to the rules of origin 2014-11-16 Rwanda: Rwanda Customs Authority and also in Majerwa Egypt Resolved
2016-08-24
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Complaint: We are importing Wheat flour from Egypt from one of the Biggest Flour mill and factory in Egypt. We have original Certificate of Origin and Comesa certificate. But they do not accept and put us import Duty. Before it is 100% Duty free. But now since september they are not accepting it. Egypt is part of Comesa and Good produced in Egypt and 100% Duty free. So why is wheat flour not accepted. Please help  
Resolution status note: During the 5th meeting of COMESA NTBs Focal Points, the two parties reported that the certificate of origin was now being recognised and therefore the NTB had been resolved.  
Products: 1101: Wheat or meslin flour.  
NTB-000-643 2.6. Additional taxes and other charges 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2015-03-26
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Complaint: Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container  
Resolution status note: At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.  
NTB-000-643 2.6. Additional taxes and other charges 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2015-03-26
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Complaint: Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container  
Resolution status note: At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.  
NTB-000-642 2.9. Issues related to transit fees 2014-12-09 Tanzania: Dar-es-Salaam Port Burundi Resolved
2014-12-11
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Complaint: The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.  
Resolution status note: At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.  
NTB-000-639 8.1. Government Policy and regulations
Policy/Regulatory
2014-08-25 South Africa: Beit Bridge Democratic Republic of the Congo Resolved
2016-09-13
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Complaint: This complaint is registered by FESARTA.
The Director, Department of Immigration and Citizenship, South Africa, has instructed that, due to the outbreak of the ebola virus in DRC, no DRC citizens may enter South Africa until further notice.
See the attached notice.
Whilst it is accepted that the outbreak of the ebola virus is a serious issue, the transport industry recommends that other preventative measures be taken at the borders, rather than stop DRC citizens from entering the country?
 
Resolution status note: On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.  
NTB-000-637 5.5. Import licensing requirements
Policy/Regulatory
2014-07-14 Zimbabwe: Ministry of Industry and Trade Egypt Resolved
2016-02-08
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Complaint: There is a ban on importation of Soya bean oil packed in bottles by Zimbabwe. Requirement by Zimbabwe for import permit and license for soya oil and detergents from Egypt  
Resolution status note: On 8th February 2016, Egypt Focal point reported that the NTB be considered closed on the basis that Egypt's National Monitoring Committee did not receive any details from the Exporting Company.  
NTB-000-634 8.7. Costly Road user charges /fees 2013-11-12 EAC Egypt Resolved
2016-02-08
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Complaint: Egypt's National Monitoring Committee received a complaint from Chemicals and Fertilizers Exporting Company that the cost of shipment between Egypt and the eastern countries in Africa is very high. In addition east African countries prefer that the shipment companies ship fruits rather than chemicals. And hence a suggestion was made to hold a meeting between transport syndicates especially of the landlocked countries in COMESA and the business community in an attempt to reach a solution.

please consider the above mentioned suggestion.
 
Resolution status note: On 8th February 2016, Egypt Focal point reported that the NTB be considered closed on the basis that Egypt's National Monitoring Committee did not receive any details from the Exporting Company.  
NTB-000-633 8.8. Issues related to transit
Policy/Regulatory
2014-05-28 Mozambique: Dondo South Africa Resolved
2016-09-13
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Complaint: This complaint is registered by FESARTA.
The traffic authorities at Dondo, near Beira, are harassing foreign drivers over the documents that the drivers carry.
Of particular note is the vehicle registration document for South African vehicles.
The registration document (RC1) shows the vehicle register number, but not the licence plate number. The authorities want the licence plate number to be shown on the document, and are issuing fines for it not being shown.
The South African licence receipt document (LCO) shows both the register number and the licence plate number. This links the vehicle to the registration document. But the traffic authorities do not accept this.
Another driver, this time from Zimbabwe, received a fine because of alterations to the vehicle registration book. The alterations had been done by the Zimbabwe authorities and stamped by them. But this was not acceptable to the Mozambique authorities and a fine was issued.
It has become clear that the authorities at Dondo generally harass foreign drivers.
This does not encourage good relations between countries and does not facilitate intraregional trade.
The Dondo traffic authorities must be trained in trade facilitation matters and not harass drivers unnecessarily.
 
Resolution status note: On 13th September 2016, FESARTA advised that the transporters were no longer facing any harrasment so the NTB is resolved.  
NTB-000-632 8.8. Issues related to transit 2014-05-23 South Africa: Lebombo Resolved
2016-09-13
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Complaint: This complaint is registered by FESARTA.
Copper Moon Trading, the company that is running the Lebombo dry port at Komatipoort, near the Lebombo/Ressano Garcia border post, is forcing transporters to use and pay for its parking facilities in Komatipoort.
This instruction is supported by the Komatipoort municipality.
Attached are invoices for this parking and a "ticket" for a truck not parking in the identified facility.
As with the situation at the Tunduma/Nakonde border post between Tanzania and Zambia, private companies, supported by the municipalities, cannot force transporters to use their parking facilities.
Transporters' vehicles are required to visit the SARS customs clearing offices at the Lebombo dry port and so parking should be provided for them, free of charge, by SARS.
If parking is not provided, then trucks must be allowed to park along the roadway.
 
Resolution status note: On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.  
NTB-000-631 1.1. Export subsidies 2014-04-22 South Africa: Ficksburg Bridge Lesotho Resolved
2015-03-24
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Complaint: I apparently needed a certificate from the State Vet to carry wool tops over the border! This proved impossible to get in Ficksburg. I have also experienced many problems bringing craft goods over to South Africa from lesotho as we need to pay VAT on all goods coming to exhibitions. This is extremely time consuming process and then I have to claim the VAT back when I bring unsold goods back over the border!  
Resolution status note: On 24 March 2015, Lesotho Focal Point reported that the NTB had been resolved and therefore must be removed from the pending cases.  
Products: 5105.29: Wool, combed (excl. that in fragments "open tops")  
NTB-000-628 6.3. Special supplementary duties 2014-03-01 Malawi: Malawi Revenue Authority Malawi Resolved
2014-09-23
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Complaint: Malawi is currently applying a discriminatory excise duty regime that discriminates against imported cigarettes and foreign manufacturers of cigarettes. The Malawian government formally introduced the two-tier discriminatory cigarette excise regime on 3 June 2011. Currently, for imported cigarettes, a specific excise tax of US$ 30 per 1000 cigarettes is levied, compared to the excise rate of US$ 15 per 1000 cigarettes with more than 70% local content. This practice infringes the national treatment principle which requires that cigarettes, once they have crossed the border and entered the domestic market of Malawi, be taxed no less favourably than locally produced cigarettes. In this regard, and under its regional commitments, Malawi should not be allowed to discriminate against foreign made cigarettes by applying higher and discriminatory excise duties.  
Resolution status note: On 13 November 2014, Focal Point Malawi reported that this NTB had been resolved (Customs and Excise (Tariffs) (Amendment) order 2014 ) and Malawi applies a uniform rate. Communication to COMESA Secretariat, currently coordinating the tripartite process, had since been sent and a report of the same was also submitted to the NTBs Focal Point meeting that was held in Nairobi, Kenya on 23 - 25 September, 2014.
uploaded for clarity.
 
Products: 2402.20: Cigarettes, containing tobacco  
NTB-000-626 8.6. Vehicle standards
Policy/Regulatory
2014-02-28 Botswana: Martins Drift South Africa Resolved
2014-11-24
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Complaint: Various incidents at both Martins Drift Border post and at Kazungula - Officials imposing Botswana height restrictions of 4.1 - on SA registered vehicles - agreement at 4.3? please advise  
Resolution status note: Thanks Kelly. Please upload a copy.
Regards
 
NTB-000-624 8.6. Vehicle standards 2014-02-18 Zimbabwe: Victoria Falls Zambia Resolved
2014-03-19
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Complaint: This complaint is registered by FESARTA.
A Zambian transport company has 6 vehicles carrying copper into Zimbabwe, detained at the Vic Falls weighbridge, because “the exhaust is pointing down to the ground “ and it must be “up in the air “ according to an official on duty.
The vehicles are manufactured by Mercedes Benz and, for these vehicles; the exhaust is designed to point to the ground.
This exhaust position is perfectly within the law in Zambia where the vehicles are registered. Zimbabwe should respect and accept the Zambian standards.
This action taken by the Zimbabwean official is unacceptable and the Focal point is requested to explain if this is a violation of Zimbabwean law. It is suggested that urgent action be taken to allow the truck to continue with its journey and also to facilitate movement of goods.
 
Resolution status note: On 19 March 2014, Zimbabwe reported that the trucks were released on the same day and the owner was advised to contact the manufacturer (Mercedes Benz) to adjust the exhaust as required by Zimbabwean Law. The requirement is in terms of the Construction, Equipment and Use Regulations promulgated under the Road Traffic Act [Chapter13:11] uploaded onto the system.

However, the Ministry of Transport indicated that they shall not enforce this requirement on foreign registered trucks as long as this is not in their domestic legislation. Zimbabwe is expected to issue a formal notification to this effect to enable enforcement of the said exemption on foreign trucks.
 
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