Complaint

Complaint number
NTB-001-008  
NTB Type
2.2. Arbitrary customs classification  
Complaint
Nestle is facing Product classification challenges in the Zambian market involving imitation products that are not dairy who are classified as dairy and face similar penalties that dairy products face. This product in question is Cremora which is classified by the authorities as a dairy product. However, CREMORA is a non-dairy creamer. To this effect, the request is to consider CREMORA for exemption from the dairy category of definition and profile of the product.  
Status note
A bilateral meeting between the two countries was held on 10 October wherein Zambia, informed that the NTB was resolved. Nestle was issued with an exemption letter which allows it to export CREMORA as a non-dairy product to the Zambia market. To close the matter, NESTLE would write a letter to the Zambia Revenue Authority (ZRA) requesting a change in the tariff code. The Ministry of Industry (Zambia) would also write another letter to ZRA in support of Nestle’s proposition  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zambia: Ministry of Livestock and Fisheries (Government institution)  
Reporting Country or Region
South Africa  
Country specific trade issue
No  
Date of incident
2020-05-05  
Status
Resolved  
Date of resolution
2022-10-10  
Product Description
CREMORA Milk


 
Total value
0  
Date reported
2021-03-18 15:31  
Modified
2022-10-13 09:20  

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