English
FrançaisComplaint
- Complaint number
- NTB-001-212
- NTB Type
- 2.10. Inadequate or unreasonable customs procedures and charges
- Complaint
-
Kenya is experiencing unfair treatment by URA. Where the institution refuses to recognize the weights of export documents of the sealed goods, C2 and road consignment notes. Uganda usually issues notice of seizure for mis appropriation of weight across items. Unfortunately, efforts to engage with border officials have not been fruitful because the officers demand for 100% verification for all the consignments every time at the cost of the manufacturer. This is regardless the products being fragile and without good equipment to offload and load. At times the items brake causing loses to paid products.
All shipments to Uganda are subjected to 100% verification by URA, This has huge cost implications and delay in delivery of the goods. Some of the products affected include ceramic products - Close Couple Toilet, Basin and Pedestal. - Status note
- The Senior Officials noted that it is a customs procedure to verify goods transferred and not an NTB. The meeting further emphasized the need for due consideration to be given considering the nature of the products which are fragile.
- Progress update note
- Policy or regulatory NTB
- No
- Location
- Uganda: URA (Government institution)
- Reporting Country or Region
- Kenya
- Country specific trade issue
- No
- Date of incident
- 2024-10-01
- Status
- Resolved
- Date of resolution
- 2024-11-23
- Product Description
-
ceramic products manufactured in Kenya- Close Couple Toilet, Basin and Pedestal.
- Total value
- 0
- Date reported
- 2024-10-19 23:49
- Modified
- 2024-11-23 13:35
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