Complaint

Complaint number
NTB-001-238  
NTB Type
1.11. Occupational safety and health regulation  
Complaint
Our delivery truck (ADS 3378, AFQ 8744, AFQ 8746) destined for South Africa was detained at Beitbridge border post last night by South Africa Port Health authorities due to concerns regarding a cholera outbreak in Zimbabwe and the potential risk of contamination in the water.  
Status note
The Public Health concern has since been uplifted and a number of consignments of purified water have been allowed to enter the South African market.  
Progress update note
on 02 February SADC Secretariat facilitated a bilateral meeting between South Africa and Zimbabwe . The South African authorities indicated sometime around February 2025 there was a public health concern declared due to Cholera outbreak in certain parts of Zimbabwe that led to the consignment being denied entry into South Africa. The reasons were communicated to the clearing Agent on behalf of the exporter. The Public Health concern has since been uplifted and a number of consignments of purified water have been allowed to enter the South African market.  
Policy or regulatory NTB
No 
Location
South Africa: Beit Bridge (Border post)  
Reporting Country or Region
Zimbabwe  
Country specific trade issue
No  
Date of incident
2025-02-16  
Status
Resolved  
Date of resolution
2026-02-02  
Product Description
Hydroboost purified water 12 x 500ml


 
Total value
R346.00  
Date reported
2025-02-17 09:45  
Modified
2026-02-11 21:34  

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