English
FrançaisComplaint
- Complaint number
- NTB-001-253
- NTB Type
- 8.8. Issues related to transit
- Complaint
- While in transit from BBR to Nyamapanda with a load destined for Malawi, our truck had to divert off the predetermined statutory route through Harare due to roadworks/congestion by no more than 400m. The Zimra tracking seal picked up this diversion and thus, we have been punished with a $2000 fine we which feel is incredibly excessive, especially with proof that the truck was not stationary at all while off-route. This punishment does not seem to fit the crime.
- Progress update note
-
1. On 02 February SADC Secretariat facilitated a bilateral meeting between South Africa and Zimbabwe. Zimbabwe committed to consider the issue as per the attached documents which give more clarity to the reported NTB. Zimbabwe to provide response by Friday 06 February.
2. On 12 march 2026, Zimbabwe Focal Point reported that movement of transit cargo passing through Zimbabwe is controlled through the use of designated routes from ports of entry to ports of exit, on which diversion is not allowed and when diversion occurs there is a fine of US$2.000.00 charged. However, in cases of diversions caused by other government agencies (e.g VID), clients can keep receipts as proof and where there is no such proof can notify Electronic Cargo Tracking System Control Room immediately to avoid diversions without authorisation. The use of designated routes is in terms of section 60 (5) (f) of the Customs and Excise General Regulations (Statutory Instrument 154 of 2001). The fine of US$2,000.00 is charged in terms of section 60 10) (d) of same statutory instrument as amended by paragraph (e) of statutory instrument 113 of 2017. In this case, transporter diverted for more than 7km from designated route and the road had no road works as averred and as a result fine was charged. They went on to use another road that is specifically restricted from entry by heavy commercial vehicles with a violation penal provision of another US$2,000.00 as per statutory instrument 124 of 2021, but this fine was not charged. When charged, an appeal for the review of the decision can be lodged but in this case the transporter did not exhaust the internal appeal process. - Policy or regulatory NTB
- No
- Location
- Zimbabwe: Nyamapanda (Border post)
- Reporting Country or Region
- South Africa
- Country specific trade issue
- No
- Date of incident
- 2025-05-11
- Status
- New
- Product Description
-
FMCG
- Total value
- 0
- Date reported
- 2025-05-13 13:43
- Modified
- 2025-05-13 13:43
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