English
FrançaisComplaint
- Complaint number
- NTB-001-276
- NTB Type
- Other type: VAT Refunds
- Complaint
- Business Botswana has received from seven (7) of its member companies (see attached list) with concerns regarding delays in claiming VAT refunds from the South African Revenue Service (SARS). These companies have collectively reported that they are owed a total of R51,838,696.82in VAT refunds, dating as far back as 2020 to August 2024. The core issues involve prolonged processing times, document rejections without the ability to resubmit, and tight deadlines for compiling and submitting the required paperwork.
- Progress update note
- During the SADC regiomal workshop on resoltuion of NTBs held on the 14-15 April 2026, SARS indicated that VAT refunds are being processed through South African-based agents, with delays and backlog attributed to the transition from the pre-COVID system to a new system, as well as some claims being rejected due to incomplete or non-compliant documentation; approximately R93 million has been paid out regionally in batches. Botswana companies are encouraged to use reference numbers to track claims, while coordination between the private sector, local consultants, and South African agents will be strengthened, and SARS will provide guidance on documentation requirements to improve compliance and efficiency. Overall, the matter is partially resolved, with progress made but further follow-up required to clear outstanding claims and enhance system efficiency. BURS is also working on it and plans to have a meeting with SARS as soon as possible.
- Policy or regulatory NTB
- No
- Location
- South Africa: South African Revenue Services (Government institution)
- Reporting Country or Region
- Botswana
- Country specific trade issue
- No
- Date of incident
- 2020-08-03
- Status
- New
- Product Description
-
Name of the Company/Business Amount Owed (RSA)
1. Trans 120,000.00
2. Sirocco Pty Ltd 416,735.06
3. Motovac 3,800,000.00
4. Sally Dairy 313,104.13
5. Botash Pty Ltd 47,041,060.39
6. Supa Signs 92,013.49
7. Kingsley & Associates Pty Ltd 55,783.75
TOTAL 51,838,696.82
- Total value
- R51.00
- Date reported
- 2025-08-22 08:54
- Modified
- 2025-08-22 08:54
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