Complaint

Complaint number
NTB-001-276  
NTB Type
Other type: VAT Refunds  
Complaint
Business Botswana has received from seven (7) of its member companies (see attached list) with concerns regarding delays in claiming VAT refunds from the South African Revenue Service (SARS). These companies have collectively reported that they are owed a total of R51,838,696.82in VAT refunds, dating as far back as 2020 to August 2024. The core issues involve prolonged processing times, document rejections without the ability to resubmit, and tight deadlines for compiling and submitting the required paperwork.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: South African Revenue Services (Government institution)  
Reporting Country or Region
Botswana  
Country specific trade issue
No  
Date of incident
2020-08-03  
Status
New  
Product Description
Name of the Company/Business Amount Owed (RSA)
1. Trans 120,000.00
2. Sirocco Pty Ltd 416,735.06
3. Motovac 3,800,000.00
4. Sally Dairy 313,104.13
5. Botash Pty Ltd 47,041,060.39
6. Supa Signs 92,013.49
7. Kingsley & Associates Pty Ltd 55,783.75
TOTAL 51,838,696.82


 
Total value
R51.00  
Date reported
2025-08-22 08:54  
Modified
2025-08-22 08:54  

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