Complaint

Complaint number
NTB-001-298  
NTB Type
7.6. Lack of information on procedures (or changes thereof)  
Complaint
On the 14th of March 2025 i encountered challenges when crossing to Zambia for business purposes. The immigration officer at the border enquired on the purpose of my visit to Zambia and i informed her that i was travelling for business and requested for a Business Visit (BV) stamp. The officer indicated that BV is only used when someone is travelling to Zambia to sell not to buy as i had intended to go and purchase sweet potatoes. I informed her that we had previously had challenges with law enforcement officers as they insist that whoever is coming to Zambia for business purposes should have a BV stamp not visitors stamp. The officer solicited a bribe amounting to BWP500.00 in order to give me the BV stamp. This contraction of information between immigration officers and the police officers in Zambia cost us as traders lots of money as well as time. It also compromises our safety when we go to Zambia  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zambia: Kazungula Ferry (Border post)  
Reporting Country or Region
Botswana  
Country specific trade issue
No  
Date of incident
2025-03-14  
Status
New  
Product Description
30 bulk packages (50kg) of fresh sweet potatoes


 
Total value
ZK2 400.00  
Date reported
2025-11-18 14:56  
Modified
2025-11-18 14:56  

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