English
FrançaisComplaint
- Complaint number
- NTB-001-362
- NTB Type
- Other type:
- Complaint
-
The Ethio-Djibouti Railway, in addition to providing transport services to the Dewele border, also offers freight forwarding services to exporters, either directly or through its agents. While the contractual agreement is established between the exporter and the railway operator, the actual service delivery is often carried out by third-party agents with whom exporters have no direct contact.
This arrangement limits the exporters ability to track consignments in real time. In several instances, exporters only become aware about the missing consignment at the border. So,the remaining/missing goods will be shipped separately through the same process, resulting in additional transport costs and delays. Consequently, there is a delay in meeting delivery deadlines, which affects the trader’s reliability and lead to financial losses as well. - Status note
- The representative informed the Committee that the matter has been resolved. Previously, EDR had made it mandatory for exporters to use its freight forwarding services, which created significant operational challenges for traders. Following these concerns, EDR revised its practice, and exporters are now free to choose whether to use EDR's freight forwarding services or those of other service providers.
- Progress update note
-
The National Monitoring Committee noted an update from the representative of the Ethiopian Maritime Authority regarding this compliant. The representative informed the Committee that the matter has been resolved. Previously, EDR had made it mandatory for exporters to use its freight forwarding services, which created significant operational challenges for traders. Following these concerns, EDR revised its practice, and exporters are now free to choose whether to use EDR's freight forwarding services or those of other service providers.
- Policy or regulatory NTB
- No
- Location
- Ethiopia: Ethio-Dibouti Railway (Other)
- Reporting Country or Region
- Ethiopia
- Country specific trade issue
- No
- Date of incident
- 2025-09-23
- Status
- Resolved
- Date of resolution
- 2026-07-08
- Product Description
-
Paints
- Total value
- 0
- Date reported
- 2026-05-06 11:15
- Modified
- 2026-07-08 14:45
Messages
No messages
