Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 281 to 300 of 810

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-355	8.7. Costly Road user charges /fees	2010-02-10	SADC	Namibia	Resolved 2012-06-15	View
Complaint:	Bond registration fees are excessively high in all SADC countries. Especially when cargo transits in two countries the bond registration fees become a constraint.
Resolution status note:	The 10th meeting of SADC Committee on Trade facilitation held on 14-15 June 2012 noted that the issue of bonds is normally managed by private sector, mostly banks therefore commercial rates would prevail. It was also noted that within the SADC Customs work programme, there is work to facilitate single transit bond, the result of which should be ready by March 2013. This NTB was therefore considered resolved on grounds that bond registration fees are cahrged at market rates.
NTB-000-356	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Customs officers arbitrarily verify goods in transit at various check points and break seals for 100% physical verification leading to delays, breakages for goods thinly packed in the container etc. Customs could communicate with the next customs point at the border for verification to avoid 100% verification along the way. In some instances, the verification would have taken place at the point of loading the goods.
Resolution status note:	Tanzania Revenue Authority reported that there are only two check points in Misubusubu and at Makambako to check only the if truck abides by transit time and transit route. TRA does not break any seals. If any seal is tempered with transporter is supposed to notify TRA office, transit check point or the nearest police station. All transit check points are automated under asycuda so they can be monitored in the system. TRA is in the process of acquiring electronic cargo tracking system hence check points will go away.
NTB-000-357	7.9. Inadequate trade related infrastructure	2010-02-10	Tanzania: Ministry of Transport	Tanzania	Resolved 2011-08-28	View
Complaint:	A transit point in Mbezi is too small. The ongoing Stakeholders meetings to resolve the issue are taking long to materialize. Trucks are held for as long as 2,5km long ques.
Resolution status note:	Tanzania Revenue Authority reported that this transit point was closed in March 2010.
NTB-000-358	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Democratic Republic of the Congo: Ministry of Trade	Tanzania	Resolved 2023-02-20	View
Complaint:	The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.
Resolution status note:	Member States agreed to resolve on the strength that no complaints had been received .
NTB-000-359	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Kenya: Ministry of Home Affairs	Tanzania	Resolved 2011-07-28	View
Complaint:	In Kenya, police can claim that a container is security risk and arrest it until customs people come.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.
NTB-000-360	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online.
NTB-000-361	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2016-06-29	View
Complaint:	Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination.
Resolution status note:	The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border.
NTB-000-363	7.7. Complex variety of documentation required	2010-02-10	Kenya: Kenya Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.
Resolution status note:	Issue resolved through COMESA Customs and Trade Committee
NTB-000-364	5.12. Export restraint arrangements	2010-02-10	Zambia: Ministry of Agriculture	Zambia	Resolved 2011-03-04	View
Complaint:	The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.
Resolution status note:	Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.
NTB-000-365	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Matumbo and Chinsali	Zambia	Resolved 2010-07-30	View
Complaint:	Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays.
Resolution status note:	Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users.
NTB-000-366	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer
Resolution status note:	Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods. There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP. For valuation of goods, they use an already existing database.
NTB-000-367	2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs.
Resolution status note:	Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close.
NTB-000-368	2.4. Import licensing Policy/Regulatory	2010-02-10	South Africa: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	South Africa denies Plant import permit for imports of chilies from Zambia
Resolution status note:	South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	South Africa reported that Zambia needs to send information needed to evaluate their plant disease situation, legislation, standards and other requirements to the South African Department of Agriculture, Forestry and Fisheries . PQPS certificates can not be issued if the above information is not known.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	On 1 June 2011 , South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known
NTB-000-370	2.7. International taxes and charges levied on imports and other tariff measures	2010-02-10	Zimbabwe: Revenue Authority	Zambia	Resolved 2011-07-28	View
Complaint:	Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry.
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region.
NTB-000-371	7.8. Consular and Immigration Issues	2010-02-10	Tanzania: Ministry of Trade	Zambia	Resolved 2011-05-23	View
Complaint:	Tanzania was charging a discriminatory US$100.00 for visa for all business people attending the Saba Saba Trade Fair in Dar es Salaam without notification.
Resolution status note:	Tanzania reported that there is no VISA between Tanzania and Zambia. US$ 100 is not VISA but rather a Temporary Assignment Pass for any gainful activity which is undertaken for less than 3 months which is being paid at the entry and exit points respectively. Notification is communicated during the preparations of the trade fairs.
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	During the 8th meeting of the SADC Sub Committee on Trade Facilitation ,Mozambique reported that the US$150 is a scanning charge gazette and information available to port users. Security is not assigned arbitrarily.

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