Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 361 to 380 of 810

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-449	7.3. Corruption	2011-06-16	EAC	Rwanda	Resolved 2016-06-30	View
Complaint:	Corruption along the Northern and Central Corridors (police roadblocks, weighbridge and border gates.
Resolution status note:	This NTB is no longer obtaining .
NTB-000-450	2.11. Lack of control in Customs infrastructure	2011-09-03	EAC	Uganda	Resolved 2014-12-11	View
Complaint:	There is lack of verification sheds and parking yards at most border posts in the EAC partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the 15th EAC Forum on NTBs noted that the ongoing construction of OBSP was addressing this NTB and Partner states reported that construction of OSBPs was at advanced stages at key border posts. This NTB is therefore resolved
NTB-000-451	8.7. Costly Road user charges /fees Policy/Regulatory	2011-09-03	Kenya: Mombasa sea port	Uganda	Resolved 2014-12-11	View
Complaint:	Additional charges by Container freight stations.The port charges should include charges on container freight charges.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Kenya reported that the port charges by ICDs and CFS should be the one approved by port authorities. Kenya Ports Authority has signed a service level agreement to guide charges by CFS. This NTB is therefore resolved.
NTB-000-452	7.8. Consular and Immigration Issues	2011-09-03	Tanzania: Mbeya	Uganda	Resolved 2012-04-26	View
Complaint:	Tanzania Border posts charge Visa charges of US$ 250 for businessmen from Uganda.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Tanzania reported that it does not charge visa from EAC members.
NTB-000-453	8.8. Issues related to transit	2011-09-03	Tanzania: Ministry of Transport	Burundi	Resolved 2012-04-26	View
Complaint:	No movements of Cargo Trucks beyond 6:00 pm within Tanzania. This affects trucks from Rwanda, Burundi & Uganda
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Burundi agreed that this NTB be resolved on the basis that Tanzania was modernising the tracking equipment so as to have electronic devices that can be monitored electronically along the transport corridor to the final destination. This provision allows Tanzania Revenue Authprity to make the necessary timely interventions. Burundi and Tanzania have signed a joint MoU in joint patrol and were provided equipment to maintain security along the affected areas. However Tanzania wouldl notify Burundi on the operationalization of the Electronic Cargo Tracking System (ECTS).
NTB-000-454	8.8. Issues related to transit	2011-09-03	Tanzania: Central Corridoor,Tanzania	Uganda	Resolved 2012-04-26	View
Complaint:	TRA has introduced check points in the Central Corridor with timeframes and imposed charges for the delays to reach the destinations
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Tanzania reported that the time frame of clearance of Transit goods from the point of entry to the point of exit had been used as control measure to ensure that there was no divergence of transit goods into local markets. In the Central corridor there are 3 check points that is Missugusugu, Dumila and Isaka. From all these check points it takes 5 days to across border. In the southern corridor there are also 3 check points and it takes about 3 days to cross borders. Tanzania launched Electronic cargo Tracking System (ECTS) on 12th March, 2012 which was expected to commence operations in June, 2012. With ECTS there will be no need for Time frame as the goods would be monitored electronically. The legal document was given to Rwanda
NTB-000-455	8.8. Issues related to transit	2011-09-03	Kenya: Central Corridor	Rwanda	Resolved 2011-09-19	View
Complaint:	Varying application of axle load specifications by Kenya. Kenya demands that trucks should noit weigh more than 48Tonnes axle load whereas other partner states allow 56tons.
Resolution status note:	The 6th EAC Regional Forum on Non tariff barriers held from 12-13 March 2012, adopted recoomendation from the meetin of EAC permanent secretaries of the sectoral Council of transport , communications and metrology held in Nairobi on 16-19 August 2011 that a meeting of experts be convined by EAC secretariat to develop supportive legal, institutional and operative framework for approval by the council in 2012. This NTB is therefore considered resolved by the regional forum.
NTB-000-455	8.8. Issues related to transit	2011-09-03	Kenya: Central Corridor	Rwanda	Resolved 2011-09-19	View
Complaint:	Varying application of axle load specifications by Kenya. Kenya demands that trucks should noit weigh more than 48Tonnes axle load whereas other partner states allow 56tons.
Resolution status note:	The axle load was agreed at 56 tons in the recent past and could possibly be a case where a hiccup arises due to lack of information by the implementing agency. When we have such cases of varying application of axle load specifications by Kenya along the Northern Corridor (Weighbridge), then it is useful to specify the weighbridge and give necessary details for us to follow and address the complain . However, the issue of varying application of axle load specifications should no longer occur because the region has adopted a uniform applicable axle load of 56 Tonnes
NTB-000-456	1.1. Export subsidies A83: Certification requirement	2011-09-03	EAC	Kenya	Resolved 2014-12-11	View
Complaint:	EAC Standards Bureaus have varying procedures for issuance of certification marks, inspection and testing.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that Partner States Regulatory Agencies are collaborating in clearance of goods and that there is now mutual recognition of certificates issued by Partner States Testing bodies. This NTB was therefore resolved.
NTB-000-457	8.7. Costly Road user charges /fees	2011-09-14	Zimbabwe: Plumtree	Botswana	Resolved 2012-04-26	View
Complaint:	charges for carbon tax and insurance affecting our traveling costs that needs to be removed for easer movement
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe explained that charging carbon tax and insurance are standard procedures in the SADC region. There is no violation of SADC or COMESA regulations. A carbon tax is for the protection of the environment therefore this NTB should be considered resolved. 1. Botswana requested that Zimbabwe provides the available information on the specific fees and or charges specifying whether the charges are per trip or for the whole year. 2. It was agreed that this NTB should be considered resolved once Zimbabwe has provided the requested information.
NTB-000-458	2.8. Lengthy and costly customs clearance procedures	2011-09-08	Botswana: Martins Drift	Botswana	Resolved 2012-12-11	View
Complaint:	Time taken to clear both side, high cost of paid to clearing agents both sides and attitude of Botswana customs officials is a seriuos concern and a mojr NTB. What you encounter at boarders is inconsistant and contradicts what the government preaches in relation to SMME development.
Resolution status note:	Botswana reported that BURS is committed to ensuring that all procedures are standard, transparent and consistent at all times to all traders and are working hard to ensure that this is maintained. BURS are working hard on those issues to ensure efficient service delivery to all traders including SMMEs as they recognize the fact that they also contribute hugely to the growth of the country’s economy. With regards to clearance, Botswana reported that, under normal circumstances, when one has all requirements in place, electronically processed customs declaration will be processed within 4 hours and manual declarations within 24 hours. Clearing agents’ fees vary from agent to agent, however the average clearing fee for Imports is P650.00 and P450.00 for exports, this depends on mostly the weight, volume and type of commodity. These fees are set by the market. In order for the trader to be able to bypass the clearing agents they need to have registered for the ASYCUDA system with BURS, traders who trade at least every week and meet other mandatory requirements are given rights to use the ASYCUDA system.
NTB-000-460	6.1. Prior import deposits and subsidies Policy/Regulatory	2011-06-06	Botswana: BURS	Botswana	Resolved 2013-05-23	View
Complaint:	Botswana BURS requires a deposit to be lodged with them prior to allowing any goods, being imported into Botswana, to cross the border. They will not accept a small deposit - enough to cover the VAT charges on the goods in question - they require a standard amount of P25 000. The only way to avoid paying this deposit is to meet the goods at the border and pay the amount which has been determined as owing that very day. It can be very difficult to meet trucks coming from Johannesburg at the border, particularly if you don't stay in Gaborone where most of the trucks cross. This results in many additional costs being incurred by the importer and can result in goods being returned to South Africa at the importers expense. For small consignments, where the VAT owed is only a few hundred Pula, more money can be spent on trying to get to Gaborone, at the right time (which often changes) in order to meet the truck and make the VAT payment, than the VAT amount itself. Perishable food products, if they need to be returned, are often lost completely resulting in major losses.
Resolution status note:	At the 11th meeting of the SADC Sub -Committee on Trade Facilitation held on 23 May 2013 in Gaborone, Botswana Unified Revenue Services (BURS) confirmed the following 3 available alternatives which enabled traders to pay for VAT/Duties without being at the point of entry so as to grant entry of goods: i) Apply for gross payment account; through this account, the applicant is able to deposit funds into the account in which payable VAT/duties will be debited upon any importation of goods ii) Apply for deferred account; this account enables importers to import goods and pay the accrued VAT/duties at the end of the each month (as explained on the NTB status notes initially afforded to you). iii) Cash payment can be made at any BURS office countrywide after which that particular office will immediately liaise with the office at the point of entry of the imported
Products:	2008.11: Groundnuts, prepared or preserved (excl. preserved with sugar)
NTB-000-463	2.10. Inadequate or unreasonable customs procedures and charges	2011-09-21	Botswana: Sir Seretse Khama International Airport	Botswana	Resolved 2012-11-25	View
Complaint:	Imported whey permeate from the U.S. was charged an import duty amounting to P10 755.90 for goods valued at USD $4 875.00 (approximately P4100). In addition, they refused to recognize the product as being a whey product, which carries a lower rate of duty than the category for which we were charged. The product we were importing, known as Versilac, is a type of whey permeate, being the material passing through the filter used for extracting whey protein from whey. The only dairies producing whey permeate are those producing whey protein concentrate. No dairy in Southern Africa produces either whey protein concentrate or whey permeate. Our only option is to buy imported permeate and concentrate from South African importers, or to import it ourselves. Why should anyone pay a duty amounting to 262% of the value of the goods when similar goods are not produced anywhere in the region? The officers at BURS in Gaborone insisted they were making correct charges and calculations but we were not provided with an analysis, only the receipt we received once we paid the full amount. Our goods had already been at the airport a week trying to sort the issue out. Finally, we were forced to pay as we needed to begin production.
Resolution status note:	On 25 November 2012, the comlainant reported that the issue was partially resolved a few months later, when the company received a refund for some of the duty charged. BURS acknowledged that they had the wrong duty amount for that classification in their system. It is therefore assumed that the correct duty will now be charged from that time onwards. The company will continue to engage BURS to consider possibility of waiving duty 0n grounds that the product is for use in treatment of acute malnutrion, in other words it is a life-saving product. This NTB is therefore considered resolved.
Products:	0404.10: Whey and modified whey, whether or not concentrated or containing added sugar or other sweetening matter
NTB-000-464	6.2. Administrative fees Policy/Regulatory	2011-09-12	Zambia: Zambia Revenue Authority	Zimbabwe	Resolved 2012-04-26	View
Complaint:	With effect from 12 September 2011, Zambia Revenue Authority has introduced exorbitant examination fees of K360, 000.00 for 2000 units @ ZMK 180 plus the CED fee of K50, 040.00. The inspection fee and CED are put together and charged as customs clearance fee (asycuda fee) - K410, 040.00 meaning the CED fees have gone up. The total customs clearance fee is now $100 per entry increasing by USD85.00 from USD15.00. The inspection fee does not change relative to the number of units exported/imported. It is a standard fee regardless of the units imported. The units referred to in the Statutory Instrument do not refer to units imported or exported but rather is just a unit of measurement determined by government. The charges, applicable to Imported into the country and those destined for Export out of Zambia, negatively impact on the landed cost of goods and defeat the whole concept of poverty alleviation in Africa. Zambia justifies the objective of the fee as to maintain the inspection equipment e.g. X – rays.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Zambia reported that the examination fee was removed through a statutory instrument therefore the NTB is resolved. Zambia will forward the SI for posting onto the system.
NTB-000-465	8.6. Vehicle standards	2006-07-01	Zimbabwe: Makuti turn-off to Kariba, from Chirundu-Harare highway.	Zimbabwe	Resolved 2012-08-09	View
Complaint:	TONNAGE LIMIT ROAD SIGN is still indicating retrictive tonnages. The sign should be removed to allow busses and small commercial trucks for traders to pass on Kariba Bridge.
Resolution status note:	Focal point reported that the Ministry of Transport removed the sign post in August 2012.
NTB-000-467	2.14. Other	2011-08-08	Zimbabwe: Kariba	Zimbabwe	Resolved 2011-10-25	View
Complaint:	On the 8/8/2011 a trader came with 45 pairs of slippers that is plastic footwear which qualifies the product to be traded using Comesa certificate of Origin under code 6404 since the onset of the project, the trader was charged duty of $72.00 calculated from total value of $31.10 yet she was only to pay vat & p-tax of $7.76, after discussions with Customs Manager she then paid $14.00 for vat, p-tax,and storage charge of $6.00 for 3days. from this day custom then banned importation of plastic footwear under this code 6404 and this ban is only at Kariba border Post, Zimbabwe, yet on Zambian side they give Comesa Certificate of Origin for the same product ,this is now promoting smuggling of this product along Zambezi River if that person dont want to Chirundu route
Resolution status note:	Zimbabwe Revenue Authority reported that the product Plastic Slippers is classified in tariff 6402.2000 which is not on the COMESA STR Common List of products therefore customs officers could not clear under that instrument. However, following consultations between officials from Zimbabwe and Zambia, products in HS code 6402 will be put up for consideration to be included on the COMESA STR list of products at the next reveiw meeting.
Products:	6404.19: Footwear with outer soles of rubber or plastics and uppers of textile materials (excl. sports footwear, incl. tennis shoes, basketball shoes, gym shoes, training shoes and the like, and toy footwear)
NTB-000-468	3.3. Standards disparities B6: Product identity requirement	2011-10-24	Rwanda: Akanyaru-Haut	Burundi	Resolved 2013-04-10	View
Complaint:	Burundian mineral water was denied entry into Rwanda on grounds that the water did not comply with Rwanda quality standards.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Rwanda reported that this NTB had been resolved by Burundi.
Products:	2201.10: Mineral waters and aerated waters, not containing added sugar, other sweetening matter or flavoured
NTB-000-469	5.12. Export restraint arrangements	2011-07-12	Tanzania: Ministry of Trade and Industry	Rwanda	Resolved 2012-04-26	View
Complaint:	Tanzania has officially banned export of scrap metal to Rwanda
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Tanzania reported that it had ratified the Bamako convention that governs the movement of hazardous wastes with in Africa. Tanzania has neither banned importation nor exportation of scrap metals, but there are procedures to follow when engaging in such business which are : i) A team of experts has to inspect the scrap metals to ensure that the consignment is safe to and allowed to be exported. ii) The exporter has to obtain an export permit from the MIT. There are scrap metals that are not allowed to be exported from Tanzania. The list is supported by a Legal instrument. (The Exports Control Act Cap. 381, Prohibition of Exports, Amendment of the Schedule) Government Notice No. 204 published on 22/7/2005, Section 16). This applies to all countries not Rwanda specifically. During the Bilateral meeting Rwanda was availed with that specific legal instrument. With above explanation Rwanda withdrew complaint and it was agreed to consider it resolved
NTB-000-473	2.3. Issues related to the rules of origin	2011-11-05	Uganda: Malaba	Rwanda	Resolved 2013-04-10	View
Complaint:	Certificates of origin are not provided at the borders between Rwanda and Uganda and cross border traders are obliged to collect them from Kampala for goods exceeding 500 US$. The long distance to Kampala is time consuming and additional cost to doing business.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Uganda reported that Certificates are issued at the border so this NTB has been resolved. Rwanda intervened that it is only simplified certificate of origin for small scale traders that are available at the border but that for large scale traders has to be obtained from Kampala. Uganda undertook to confirm on whether Certificates of origin for large scale traders are available at the border.
NTB-000-474	1.8. Import bans	2011-11-22	Tanzania: Mwanza	Rwanda	Resolved 2012-04-26	View
Complaint:	SteelRwa was denied to import scrap metals from Tanzania due to the ban resulting from its scarcity in the region. Tanzania, Kenya and Uganda have banned exports of scrap metals not only to non EAC members but also the ban is applicable to other EAC member states
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Tanzania reported that it had ratified the Bamako convention that governs the movement of hazardous wastes with in Africa. Tanzania has neither banned importation nor exportation of scrap metals, but there are procedures to follow when engaging in such business: i) A team of experts has to inspect the scrap metals to ensure that the consignment is safe to and allowed to be exported. ii) The exporter has to obtain an export permit from the MIT. There are scrap metals that are not allowed to be exported from Tanzania. The list is supported by a Legal instrument. (The Exports Control Act Cap. 381, Prohibition of Exports, Amendment of the Schedule) Government Notice No. 204 published on 22/7/2005, Section 16). This applies to all countries not Rwanda specifically. Rwanda is withdrawing this NTB from the matrix due to lack of evidence from complainant.

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