Resolved complaints

Showing items 521 to 540 of 818
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-364 5.12. Export restraint arrangements 2010-02-10 Zambia: Ministry of Agriculture Zambia Resolved
2011-03-04
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Complaint: The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.  
Resolution status note: Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.  
NTB-000-365 2.8. Lengthy and costly customs clearance procedures 2010-02-10 Zambia: Matumbo and Chinsali Zambia Resolved
2010-07-30
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Complaint: Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays.  
Resolution status note: Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users.  
NTB-000-366 2.8. Lengthy and costly customs clearance procedures 2010-02-10 Zambia: Zambia Revenue Authority Zambia Resolved
2011-03-04
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Complaint: Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer  
Resolution status note: Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods.
There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP.
For valuation of goods, they use an already existing database.
 
NTB-000-367 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2010-02-10 Zambia: Zambia Revenue Authority Zambia Resolved
2011-03-04
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Complaint: Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs.  
Resolution status note:
Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close.
 
NTB-000-370 2.7. International taxes and charges levied on imports and other tariff measures 2010-02-10 Zimbabwe: Revenue Authority Zambia Resolved
2011-07-28
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Complaint: Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry.  
Resolution status note: At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region.  
NTB-000-377 2.3. Issues related to the rules of origin 2010-02-10 Zimbabwe: Ministry of Trade Zimbabwe Resolved
2010-07-30
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Complaint: Small traders are denied certificates of origin by producers of products in cases where declarations by producers have to be given. ZIMRA has put in place a law where such declarations are denied which is against the protocol provisions  
Resolution status note: Zimbabwe reported that ZIMRA does issue certificates of origin. All certificates that are presented to ZIMRA for processing and the goods do meet the origin criteria are processed.  
NTB-000-378 7.6. Lack of information on procedures (or changes thereof) 2010-02-10 SADC Zimbabwe Resolved
2012-06-15
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Complaint: Cross border traders and exporters in general are not aware of the SADC FTA particularly the tariff reduction schedules.  
Resolution status note: The 10th SADC meeting of the Sub Committtee on Trade Facilitation held on 14-15 June 2012 noted that tariff data is available on the SADC website for the benefit of stakeholders and that Member States have the responsibility to undertake sensitisation in their respective territories to create awareness.  
NTB-000-359 2.8. Lengthy and costly customs clearance procedures 2010-02-10 Kenya: Ministry of Home Affairs Tanzania Resolved
2011-07-28
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Complaint: In Kenya, police can claim that a container is security risk and arrest it until customs people come.  
Resolution status note: At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.  
NTB-000-360 7.9. Inadequate trade related infrastructure 2010-02-10 Kenya: Ministry of Transport Tanzania Resolved
2011-07-28
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Complaint: Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges  
Resolution status note: At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online.  
NTB-000-361 7.9. Inadequate trade related infrastructure 2010-02-10 Kenya: Ministry of Transport Tanzania Resolved
2016-06-29
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Complaint: Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination.  
Resolution status note: The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014  
NTB-000-358 2.8. Lengthy and costly customs clearance procedures 2010-02-10 Democratic Republic of the Congo: Ministry of Trade Tanzania Resolved
2023-02-20
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Complaint: The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.  
Resolution status note: Member States agreed to resolve on the strength that no complaints had been received .  
NTB-000-363 7.7. Complex variety of documentation required 2010-02-10 Kenya: Kenya Revenue Authority Zambia Resolved
2010-11-22
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Complaint: Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.  
Resolution status note: Issue resolved through COMESA Customs and Trade Committee  
NTB-000-368 2.4. Import licensing
Policy/Regulatory
2010-02-10 South Africa: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: South Africa denies Plant import permit for imports of chilies from Zambia  
Resolution status note: South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known.  
NTB-000-369 1.1. Export subsidies
A84: Inspection requirement
Policy/Regulatory
2010-02-10 South Africa: Ministry of Agriculture Zambia Resolved
2011-11-22
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Complaint: South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.  
Resolution status note: South Africa reported that Zambia needs to send information needed to evaluate their plant disease situation, legislation, standards and other requirements to the South African Department of Agriculture, Forestry and Fisheries . PQPS certificates can not be issued if the above information is not known.  
NTB-000-369 1.1. Export subsidies
A84: Inspection requirement
Policy/Regulatory
2010-02-10 South Africa: Ministry of Agriculture Zambia Resolved
2011-11-22
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Complaint: South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.  
Resolution status note: On 1 June 2011 , South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known  
NTB-000-346 1.1. Export subsidies
B81: Product registration/approval requirements
2010-02-09 Botswana: Ministry of Health Botswana Resolved
2011-06-08
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Complaint: The Botswana drug registration process was intended to safeguard public health. However, due to lack of human resources, to administer the process, half of the drugs available in South Africa are no longer available in Botswana  
Resolution status note: Botswana reported that it regulates medicines to safeguard public health and to assess products/ drugs.

There is a priority list for drugs, e.g. for the following diseases; HIV, Tuberculoses and Malaria.

The issue of lack of human resources is being addressed
 
NTB-000-348 5.1. Quantitative restrictions 2010-02-09 Botswana: Ministry of Trade Botswana Resolved
2011-07-22
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Complaint: Botswana regulates importation and pricing of petroleum products  
Resolution status note: Botswana reported that petroleum products are not regulated  
NTB-000-348 5.1. Quantitative restrictions 2010-02-09 Botswana: Ministry of Trade Botswana Resolved
2011-07-22
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Complaint: Botswana regulates importation and pricing of petroleum products  
Resolution status note: On 22 July 2011, Botswana reported that petroleum products are not regulated  
NTB-000-347 5.1. Quantitative restrictions 2010-02-09 Botswana: Ministry of Agriculture Botswana Resolved
2010-11-29
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Complaint: Botswana regulates importation of grains  
Resolution status note: Botswana reported that it has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.  
NTB-000-344 7.8. Consular and Immigration Issues 2009-12-18 South Africa: Ministry of Transport Zambia Resolved
2011-01-07
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Complaint: South Africa trucks with Zimbabwean and Zambian drivers are being impounded and at times foreign drivers get fined by the South African Cross Border Transport Agency for not possessing South African Professional Driving Permits disregarding section 32(3) of the National Road Traffic Act (Act No. 93 of 1996) which stipulates that "any document , serving a purpose similar to that of a professional driving permit issued by a competent authority , be deemed to be a professional driving permit".

This has been a serious issue for many years and rears its head every now and then. (
 
Resolution status note: South Africa reported that Zimbabwean driving a Zimbabwean registered vehicle only need to produce a credit card metal licence with a category for the Public drivers for heavy vehicles marked '2', endorsement of medical certificate and expiry date at the back of the licence.
Drivers driving a vehicle not registered in Zimbabwe should produce an A5 size white booklet type licence, International driving permit equivalent of a Proffessional Driving Permit in South Africa issued by Automobile association of Zimbabwe. An AA stamp indicating category for heavy vehicle will be displayed on the right handside of the document.
Zambian public drivers licences are similar to those of South Africa issued with a C1 to EC category of licences with endorsement (PrDP) .However the Zambian driving licences have 'P', which means passengers and 'G' indicating goods and th expiry date next to these categories

 
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