Resolved complaints

Showing items 541 to 560 of 818
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-341 2.3. Issues related to the rules of origin 2009-12-11 Mozambique: Ministry of Health Mozambique Resolved
2010-11-22
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Complaint: Importers of Medicine experience serious clearance delays because pre -inspection certificate is issued on time.  
Resolution status note: Mozambique reported that the obligation of pre- inspection in medicine import is not a NTB, because the medicine are listed as positive range of products whose the import process requires pre-shipment inspection and a permit from the Ministry of Health  
NTB-000-342 2.3. Issues related to the rules of origin 2009-12-11 Mozambique: Mozambique Revenue Authority Mozambique Resolved
2010-11-22
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Complaint: Alfandegas and SARs are taking too long to verify origin of imported Rajah Medium curry powder after Alfandegas queried origin in September 2009.The importers have to pay deposits and authorisation to get the pay the deposit takes up to 22 days thereby increasing standing time at Frigo from an average of two days to as high as 22 days for some loads. The delay has costed the importers since Rajah curry risks insect infection while at Frigo.  
Resolution status note: Mozambique reported that the process of verification takes maximum 24hrs on the Mozambique side. However, clearing agents appointed by importers delay in submitting required information hence the delays.  
NTB-000-343 2.3. Issues related to the rules of origin 2009-12-11 Mozambique: Mozambique Revenue Authority Mozambique Resolved
2010-11-22
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Complaint: Alfandegas and SARS are delaying verification of rules of origin for Sunlight dish washing liquid made in South Africa costing the importer as they have to pay deposit to Alfandegas since September 2009. The delays in authorizations for payment of deposits has cost the company as they have to pay demurage charges for tyransporters , increased parking fees at Frigo to wait as much as up 22days to get authorization  
Resolution status note: Mozambique reported that once discrepancy in the certificate of origin, is noted, the freight forwarder completes questionnaire for clarification. If the doubt prevails the importer must pay surety while verification is done to determine origin to qualify for preferential treatment. Qualifying goods are released but
Process remains open until confirmation by DRO if the goods meet the conditions necessary to benefit from preferential treatment.
Inefficiency of the freight forwarder in answering the questionnaire and follow the subsequent steps contribute to delays. Timely processing takes no more than 72 hours to be released early by the surety.
 
NTB-000-339 2.13. Issues related to Pre-Shipment Inspections
Policy/Regulatory
2009-12-10 Mozambique: Mozambique Customs Mozambique Resolved
2010-07-28
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Complaint: Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time.  
NTB-000-340 2.13. Issues related to Pre-Shipment Inspections 2009-12-10 Mozambique: Mozambique Revenue Authority Mozambique Resolved
2010-11-22
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Complaint: Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time.  
NTB-000-438 1.1. Export subsidies
A9: SPS measures n.e.s.
2009-09-16 EAC Kenya Resolved
2016-06-30
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Complaint: Numerous institutions involved in testing goods in the EAC partner states.  
Resolution status note: There is collaboration among testing agencies  
NTB-000-303 2.7. International taxes and charges levied on imports and other tariff measures 2009-09-09 South Africa: Department of Trade and Industry Madagascar Resolved
2010-07-22
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Complaint: Complex tariff and other import tax structure  
Resolution status note: South Africa reported that both countries are members of SADC hence SADC tariff reduction schedules apply  
NTB-000-317 1.1. Export subsidies
A9: SPS measures n.e.s.
2009-09-09 SADC Seychelles Resolved
2011-01-10
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Complaint: The absence of a unified standards system in SADC results in traders having to seek two certificates, one at home and one in the importing country  
Resolution status note: Botswana reported that there are no Regional Standards in SADC; however SADC is in the process of harmonising the regional standards. Botswana recognizes standards / certificates of other SADC Member States.  
NTB-000-323 2.12. Lack of capacity of Customs officers
Policy/Regulatory
2009-09-09 SADC Seychelles Resolved
2011-01-10
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Complaint: Lack of training of new customs recruits  
Resolution status note: The Recs have embarked on capacity building for memberstates under the trade facilitation programme  
NTB-000-299 5.12. Export restraint arrangements
Policy/Regulatory
2009-09-09 Madagascar: Ministry of Trade Madagascar Resolved
2011-03-11
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Complaint: Government imposes export constraints on the exportation of wood  
Resolution status note: This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
 
NTB-000-300 5.12. Export restraint arrangements
Policy/Regulatory
2009-09-09 Madagascar: Ministry of Trade Madagascar Resolved
2010-07-26
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Complaint: Government imposes export constraints on the exportation of wood  
NTB-000-301 5.3. Export taxes
Policy/Regulatory
2009-09-09 Madagascar: Department of Customs Madagascar Resolved
2010-07-26
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Complaint: Royalty levy of 1,5% is charged exports of transformed wood  
Resolution status note: This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
 
NTB-000-328 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-09 Eswatini: Revenue Authority Eswatini Resolved
2011-06-06
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Complaint: The customs declaration system linking Swaziland Borders is not automated.  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
NTB-000-329 2.13. Issues related to Pre-Shipment Inspections 2009-09-09 Eswatini: Customs Eswatini Resolved
2010-07-28
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Complaint: Swaziland borders are seriously understaffed and there is to control smuggling.  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
NTB-000-332 2.3. Issues related to the rules of origin 2009-09-09 Eswatini: Customs Eswatini Resolved
2010-07-28
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Complaint: Delays have been experienced in the issuing Certificates of Origin  
Resolution status note: Swaziland reported that Customs Department issues certificates of origin for exports destined to US through AGOA and EU through Euro 1. The Trade Promotion Unit issues certificates for SADC and COMESA. Therefore there is need for clarity on which of these institutions is causing delays.  
NTB-000-321 7.9. Inadequate trade related infrastructure 2009-09-09 SADC Seychelles Resolved
2011-06-03
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Complaint: Innadequate air passenger links between Member states.  
Resolution status note: Seychelles reported that she is in the process of liberalizing trade and expanding trade within COMESA, SADC and IOC in order to facilitate trade within the region and access to food imports  
NTB-000-304 2.14. Other 2009-09-09 Democratic Republic of the Congo: Kasumbalesa Democratic Republic of the Congo Resolved
2010-12-02
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Complaint: Lack of knowledge of regulations by customs officials  
Resolution status note: DRC is participating in the SADC Customs Management project where by the customs officials are now actively involved in regional matters.  
NTB-000-307 2.10. Inadequate or unreasonable customs procedures and charges 2009-09-09 Democratic Republic of the Congo: Kasumbalesa Democratic Republic of the Congo Resolved
2010-12-02
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Complaint: Limited knowledge of customs procedures and documentation therefore officials impose arbitrary requirements at border posts  
Resolution status note: DRC is actively participating inthe SADC Customs Cooperation Committee thereby increasing knowledge of customs procedures and requirements  
NTB-000-309 5.3. Export taxes
Policy/Regulatory
2009-09-09 Democratic Republic of the Congo: Ministry of Trade Democratic Republic of the Congo Resolved
2010-07-30
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Complaint: Export duty is levied on timber.  
NTB-000-311 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-09-09 Democratic Republic of the Congo: Ministry of trade Democratic Republic of the Congo Resolved
2010-07-30
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Complaint: High road charges and transport costs for exporters  
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