Active complaints

Showing items 101 to 110 of 110
Complaint number NTB TypeCheck allUncheck all Date of incident Location Reporting country or region (additional) Status Actions
NTB-001-224 2.8. Lengthy and costly customs clearance procedures 2024-11-22 South Africa: South African Revenue Authority Mauritius New View
Complaint: Mauritius Customs is unable to accept the SADC Certificate ZA PQ 56085 issued by Customs in South Africa due to missing of specimen signature at their level. The Mauritius Customs sent a request to RSA Customs to get a confirmation of the signature .Up to date they have not yet received any reply.  
NTB-001-230 6.2. Administrative fees 2024-11-28 Tanzania: Ngara District Council Rwanda New View
Complaint: Tanzania charged 100,000Tsh on trucks transporting agricultural products from Kahama and Ngara District to Rwanda, and this is not fair for goods in transit.  
NTB-001-222 8.8. Issues related to transit 2024-12-06 Zimbabwe: Beitbridge South Africa New View
Complaint: When submitting invoices to declare goods transiting through Zimbabwe (RIT) for import into Malawi, it was brought to our attention that Zimbabwe requires an Ozone Depleting Substances permit (ODS) for air conditioners, refrigeration units and parts thereof which comes at an exorbitant cost. These are transit goods through Zimbabwe and not fully functional at the time until they are assembled within the importing country therefore it is our understanding that no permit would be required in Zimbabwe .  
NTB-001-231 2.6. Additional taxes and other charges 2024-12-12 EAC Rwanda New View
Complaint: Illegal fees on Rwandan nationals crossing into Tanzania more than three times a month.$100 is charged on Rwandan nationals crossing into Tanzania more than three times a month, this was identified by the Central Corridor Team during a survey from Rusumo to Dar es Salaam port.  
NTB-001-225 5.3. Export taxes 2024-12-28 Uganda: Malaba Uganda New View
Complaint: The Kenyan government has violated the East African Community trade agreement and has begun to impose consumption taxes on products from other East African Community countries.  
NTB-001-228 2.8. Lengthy and costly customs clearance procedures 2025-01-16 Tanzania: Tanzania Revenue Authority Ministry of Minerals Zambia New View
Complaint: Tanzania Revenue Authority has introduced a new system for copper imports whereby the Ministry of Minerals must stamp the export permit. Only once this is done can the assessment be completed and the vehicles cross the border (Nakonde/Tunduma) to Tanzania. Once the vehicle is on the Tanzania side, the Ministry of Minerals must stamp the assessment. After the assessment is stamped, it must be scanned to the TRA HQ in Dar es Salaam for approval. The Approval is then scanned back to the border, and the T1 can be generated and the vehicles cleared for movement. This is time-consuming and leads to further congestion at this border post, where containerised cargo to Zambia takes a fortnight to cross between Tunduma and Nakonde.  
NTB-001-229 1.14. Lack of coordination between government institutions 2025-01-16 Madagascar: other Tunisia New View
Complaint: The Tunisian company "Société des Boissons du Cap Bon" has entered into a partnership with a Madagascan distributor, "4 Seasons", represented by Mrs. Safa Hamdi, for the distribution of its products, in particular juices, soft drinks and cheeses. The Tunisian company agreed to an annual forecast of 12 to 15 containers and in return granted the distributor exclusive rights to distribute its products on the Madagascan market.

The Tunisian company began working with this distributor with a first shipment on March 23, 2024, consisting of a total of four containers: three of juice and one of cheese. Attached are photos of the "Délice" brand products distributed by 4 Seasons in gas stations, supermarkets and traditional markets. Our distributor has also made considerable efforts to promote the products through sponsorship campaigns, urban billboards and a strong digital presence, demonstrating its commitment.

However, the Tunisian company encountered a problem: a company called IBC, which we understand is in the construction business and is neither a distributor nor a juice producer, registered the "Délice" brand in Madagascar under the name "Délice de Fruit" using our logo. It has since contacted the distributor of the Tunisian brand to try to persuade it to work with IBC using its trademark registration.

It should be noted that the "Délide de Fruits" trademark has been registered with the African Intellectual Property Organization (OAPI) since December 2022 and with the National Institute for Standardization and Industrial Property (INNORPI) since 2006, 2019 and 2022 (all documents are attached). 		 
NTB-001-234 2.2. Arbitrary customs classification 2025-01-20 Botswana: Tlokweng Gate South Africa New View
Complaint: We are a small female-owned company based in Gaborone, Botswana that manufactures small leather goods, mostly for corporates, government and individuals. Our team consists of 5 female employees with 4 full time and 1 on contractual basis. We import our raw material (which is mostly finished leather) from South Africa. We have been importing our material since 2019, however, since 2021 we have been facing a challenge of our raw materials being misclassified. we import finished leather products which is not subjected to Veterinary requirements since it is a finished product. However, we are subjected to go through veterinary regulations which causes delays and confusions on the applicable regulations. We request the proper application of regulations be applied when dealing with our product. The veterinary processes must be done away if there are not applicable.

Our company imports material about 3 times a month from South Africa, with a total average of 3200 dm of finished leather. 		 
Products: 4113.20: Leather further prepared after tanning or crusting "incl. parchment-dressed leather", of pigs, without hair on, whether or not split (excl. chamois leather, patent leather and patent laminated leather, and metallised leather)  
NTB-001-232 2.6. Additional taxes and other charges 2025-01-23 Tanzania: Tanzania Revenue Authority Rwanda New View
Complaint: Refusing to grant Preferential Tariff Treatment on Fridges and Freezers.The United Republic of Tanzania denied Preferential Tariff Treatment to Rwandan fridges and freezers manufactured by ALMAHA INDUSTRY CO. LTD, in Rwanda, despite the EAC Customs Management Act and Legal Notice No. EAC/287/2024 offers a 10% import duty remission under regional preferential tariff treatment. Thus, all EAC Partner States are obliged to allow preferential tariff treatment for these products  
NTB-001-238 1.11. Occupational safety and health regulation 2025-02-16 South Africa: Beit Bridge Zimbabwe New View
Complaint: Our delivery truck (ADS 3378, AFQ 8744, AFQ 8746) destined for South Africa was detained at Beitbridge border post last night by South Africa Port Health authorities due to concerns regarding a cholera outbreak in Zimbabwe and the potential risk of contamination in the water.  
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