Non-Tariff Barriers :: Complaints

Active complaints

Showing items 101 to 120 of 125

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status New Complaint registered with REC In process Resolved Non-actionable	Actions
NTB-001-298	7.6. Lack of information on procedures (or changes thereof)	2025-03-14	Zambia: Kazungula Ferry	Botswana	New	View
Complaint:	On the 14th of March 2025 i encountered challenges when crossing to Zambia for business purposes. The immigration officer at the border enquired on the purpose of my visit to Zambia and i informed her that i was travelling for business and requested for a Business Visit (BV) stamp. The officer indicated that BV is only used when someone is travelling to Zambia to sell not to buy as i had intended to go and purchase sweet potatoes. I informed her that we had previously had challenges with law enforcement officers as they insist that whoever is coming to Zambia for business purposes should have a BV stamp not visitors stamp. The officer solicited a bribe amounting to BWP500.00 in order to give me the BV stamp. This contraction of information between immigration officers and the police officers in Zambia cost us as traders lots of money as well as time. It also compromises our safety when we go to Zambia
Products:	0714.20: Sweet potatoes, fresh, chilled, frozen or dried, whether or not sliced or in the form of pellets
NTB-001-245	6.2. Administrative fees	2025-04-01	Democratic Republic of the Congo: From Goli through Mahagi to Kisangani on the DRC side	Uganda	In process	View
Complaint:	A review of the route from Goli through Mahagi to Kisangani on the DRC side revealed 24 Roadblocks. The traders reported that they pay 300 dollars per roadblock; we wouldn't pick evidence of this payment because its illegal
Progress:	During the 38th RMC, DRC reported that they would consult and revert
NTB-001-243	2.4. Import licensing Policy/Regulatory	2025-04-16	Kenya: Busia	Uganda	In process	View
Complaint:	Kenya charges a discriminatory excise duty of 10% on fish transferred from Uganda, but does not charge excise duty on fish in Kenya. This means fish transferred from Uganda is being treated as an import, which is against the CUP. Kenya also charges an additional 5% levy on fish.
Progress:	The Republic of Uganda submitted that the Law refers to imported Fish, but Kenya is charging Uganda for transfers. During the 46TH SCTIFI Kenya reported that there are ongoing consultations to resolve this issue in the next financial year.
NTB-001-253	8.8. Issues related to transit	2025-05-11	Zimbabwe: Nyamapanda	South Africa	New	View
Complaint:	While in transit from BBR to Nyamapanda with a load destined for Malawi, our truck had to divert off the predetermined statutory route through Harare due to roadworks/congestion by no more than 400m. The Zimra tracking seal picked up this diversion and thus, we have been punished with a $2000 fine we which feel is incredibly excessive, especially with proof that the truck was not stationary at all while off-route. This punishment does not seem to fit the crime.
NTB-001-282	1.7. Discriminatory or flawed government procurement policies	2025-05-13	Tanzania: Dar es salaam City Council	Kenya	New	View
Complaint:	Tanzania imposition of multiple road toll charges at the border, Dar Esalaam City Council on exports/Transfers that hinders ice cream, Chocolate etc exported from Kenya into Tanzania.
NTB-001-279	1.7. Discriminatory or flawed government procurement policies	2025-05-19	Tanzania: Tanzania Dairy Board	Kenya	New	View
Complaint:	Tanzania Dairy Board discriminatively charging 1.75% F.O.B value of on Kenya dairy produce on Pasteurized whole Milk, Skimmed, Condensed, Yoghurt, ice cream and Powdered milk. TDB is violating the Article 15 of the EAC Custom Union Protocol on national treatment. Same treatment as Tanzanian products in terms of charges.
NTB-001-286	5.10. Prohibitions	2025-05-23	Tanzania: TBS	Kenya	New	View
Complaint:	Tanzania ban of Kenya juice products with Sugar and Nonnutritive sweetener combination. Kenya products are being seized from retail customer outlets. This restriction of market access is going against the spirit of the SQMT Act as the products has the KEBS standardization Mark manufactured using the EAC harmonised standard that allows for sugar reduced drinks.
NTB-001-264	2.6. Additional taxes and other charges	2025-05-24	Zimbabwe: Beitbridge	Eswatini	In process	View
Complaint:	Four (4) trucks with sugar to be delivered in Zimbabwe, was not able to enter because of a 30% surtax that had been introduced while the consignment was en route from Eswatini to Zimbabwe. Given this had come into effect after the dispatch, the consignment was not given a waiver.
Progress:	On 3rd June 2025, The SADC NTB Unit advised that the NTB had been submitted for consideration by the Committee of Ministers of Trade meeting taking place in Harare. The outcome Ministers' meeting would provide further guidance on how to proceed .
Products:	1701.13: Raw cane sugar, in solid form, not containing added flavouring or colouring matter, obtained without centrifugation, with sucrose content 69° to 93°, containing only natural anhedral microcrystals (see subheading note 2.) and 1701.14: Raw cane sugar, in solid form, not containing added flavouring or colouring matter (excl. cane sugar of 1701 13)
NTB-001-265	8.8. Issues related to transit	2025-06-03	South Africa: Lebombo	South Africa	New	View
Complaint:	In relation to Complaint NTB-000-632, "Copper Moon Trading, the company that is running the Lebombo dry port at Komatipoort, near the Lebombo/Ressano Garcia border post, is forcing transporters to use and pay for its parking facilities in Komatipoort. Transporters' vehicles are required to visit the SARS customs clearing offices at the Lebombo dry port and so parking should be provided for them, free of charge, by SARS. If parking is not provided, then trucks must be allowed to park along the roadway." The complaint was resolved in 2016, is this still the case? Attached is a receipt.
NTB-001-270	2.8. Lengthy and costly customs clearance procedures	2025-06-09	Kenya:	Tanzania	New	View
Complaint:	EABC undertook a practical case study on trading cereals and horticulture products under the EAC Simplified Trade Regime. Findings on Trading Consignments of Horticulture under the EAC Simplified Trade Regime at the Holili/Taveta One Stop Border Post (OSBP) from Tanzania to Kenya is as below 1) Procedural Complexity: The 11-step process spans multiple agencies, including the Ministry of Agriculture, Atomic Commission Agency (i.e., TAEC and KNRA), KEPHIS, TPHPA, Port Health, Police, AFA, KRA, and Customs Authorities, contradicting the STR’s promise of streamlined trade. Each step adds time and administrative hurdles. 2)High Costs: Cumulative fees and taxes disproportionately erode profits for small consignments. For example, exporting 1,000 kg of onions incurs of the USD 2,000 threshold. This financial burden negates the STR’s duty-free benefit. approximately USD 682 in inspection fees, excise duties, and road tolls—approximately one-third 3)Redundant Certifications: Phytosanitary requirements overlap unnecessarily. Tanzania’s TPHPA issues a certificate, yet Kenya’s KEPHIS demands its own inspection and certification, duplicating efforts and costs. This is coupled with the requirement for a Radiation certificate for goods traded in EAC. 4)Transparency Gaps: Cash payments for inspections (e.g., police fees of Kshs. 200–500, Port Health’s Kshs. 500) often lack receipts, exposing traders to potential exploitation and undermining accountability. 5)Cross border traders are afraid to report NTB reporting due to risk of retaliation: NTB reporting requires the reporter to submit evidence of the NTB/complaint) with women and youth Small Cross border traders expressing fear of retaliation from regulators as their personal information will be shared when they submit evidence of the complaint..
NTB-001-269	6.2. Administrative fees	2025-06-12	Kenya:	Tanzania	New	View
Complaint:	Cross-border traders trading under the EAC simplified trade regime apply for the port health inspection certificate. The cost for the port health inspection certificate is Ksh. 500 (USD 5) per vehicle entering TAVETA. The certificate is issued, but no receipt is provided. We request the EAC Regional Monitoring Committee to urge EAC partner states to waive this fee or have a transparent payment method with charges displayed for cross-border traders of cereals and horticulture trading under the EAC simplified trade regime at all OSBPs.
NTB-001-289	1.7. Discriminatory or flawed government procurement policies	2025-06-20	Rwanda: Rwanda Revenue Authority	Kenya	New	View
Complaint:	Rwanda has introduced a 39% excise duty on juice products manufactured in Kenya and transferred into Rwanda. The excise subjected to Kenya juice is a charge on import. EAC is a local market, additionally, as stipulated in its financial Act of 2025.This measure is in contravention of the East African Community (EAC) Common Market Protocol, which seeks to promote the free movement of goods among member states. The imposition of this duty not only disrupts intra- regional trade and delays business operations but also undermines the spirit of regional and economical cooperation within the EAC.
NTB-001-284	1.7. Discriminatory or flawed government procurement policies	2025-07-01	Tanzania: TRA	Kenya	New	View
Complaint:	The Tanzania government imposed a 10% excise duty on soap detergents transferred/exported by Kenya into Tanzania, violating the principles of the EAC Protocal article 15 & 75 and creating an unfair competitive environment. This tax favours local Tanzania producers of whom do not pay the 10% excise duties, further distorting the market. 3401.11.00 Soap and detergents 10% 3401.19.00 Soap and detergents 10% 3402.50.00 Soap and detergents 10% 3402.90.00 Soap and detergents 10%
NTB-001-285	1.7. Discriminatory or flawed government procurement policies	2025-07-01	Tanzania: TRA	Kenya	New	View
Complaint:	The Tanzania government imposed a 10% Discriminatory Levies: Industrial Development Levy excise duty on Road tractor for semi-trailers transferred/exported by Kenya into Tanzania, violating the principles of the EAC Protocal article 15 & 75 and creating an unfair competitive environment. This tax favours local Tanzania producers/assemblers of whom do not pay the 10% Industrial Development Levy, further distorting the market. Road tractor for semi-trailers 10% for HS 8701.21.90 8701.22.90 8701.23.90 8701.24.90 8701.29.90
NTB-001-292	2.6. Additional taxes and other charges	2025-07-01	Kenya: Mombasa sea port	Egypt	New	View
Complaint:	It has been revealed that Kenya imposed a new duty called “Export and Investment Promotion Levy” as of the beginning of July 2025 on several imports, including some steel products on which duties were imposed at a value of 17.5% of the customs value on all exporting countries without exception for customs items 7213 and 7214, even if they were from partner countries such as Egypt, which The COMESA privileges are effectively emptied of their content on the ground upon application and actually lead to raising the total cost of the Egyptian product and undermining the customs exemption privilege granted under the agreement. (Attached is the relevant document, which was issued on June 27, 2025) These fees come under names such as “market regulation fees” or “infrastructure development fees,” and are used as an indirect tool to limit the price competitiveness of Egyptian products, which practically means that the Egyptian product has begun to incur the same financial burdens imposed on imports from China, Turkey, and others. It should be noted that Egypt's exports of rebar and iron coils to Kenya during the first half of 2025 amounted to approximately 60 thousand tons, according to data from the General Authority for Export and Import Control, which reflects the importance of the Kenyan market as one of the vital African markets, and highlights the direct impact of these duties on the movement of Egyptian exports. These measures represent a direct threat to the ability of Egyptian exports to competitively access the markets of member states, and also weaken the effectiveness of the regional agreements that Egypt is striving to activate in order to support intra-trade on the African continent, at the heart of which is the COMESA Agreement. Accordingly, the relevant authorities in Kenya, to ensure adherence to the signed commitments, and to safeguard the rights of Egypt and its exporters under the agreement
NTB-001-283	1.7. Discriminatory or flawed government procurement policies	2025-07-07	Tanzania: TRA	Kenya	New	View
Complaint:	Tanzania imposition of discriminatory EXCISE DUTY OF TZS 400/KG on exports/Transfers that hinders ON SAFETY MATCHES export from Kenya into Tanzania. The same is not subjecting to SAFETY MATCHES manufactured in Tanzania.
NTB-001-272	2.6. Additional taxes and other charges	2025-07-08	Kenya: Kenya Revenue Authority (KRA)	Uganda	New	View
Complaint:	Kenya has introduced a 25% excise duty on Aluminium products falling under chapter 76 of the Harmonized System, as stipulated in its financial Act of 2025.This measure is in contravention o the East African Community (EAC) Common Market Protocol, which seeks to promote the free movement of goods among member states. The imposition of this duty not only disrupts intra- regional trade and delays business operations but also undermines the spirit of regional and economical cooperation within the EAC.
NTB-001-281	1.7. Discriminatory or flawed government procurement policies	2025-08-08	Tanzania: TRA	Kenya	New	View
Complaint:	Tanzania imposition of discriminatory Excise Duty on exports/Transfers that hinders Chocolate export from Kenya into Tanzania. The same is not subjecting to chocolate manufactured in Tanzania
NTB-001-275	2.3. Issues related to the rules of origin	2025-08-18	Tanzania: Namanga	Kenya	New	View
Complaint:	The Tanzania Revenue Authority (TRA) Customs has raised doubts regarding the Certificate of Origin issued by the Kenya Revenue Authority (KRA). However, TRA has failed to provide any written explanation for its objections and has refused to verify the certificate directly with KRA via email. As a result, the goods have been held at the Namanga border, causing delays and financial losses to the consignee. This action by TRA Customs constitutes a violation of the EAC Protocols and Regulations, undermines the rights of the importer, and damages the legitimate business interests of Kenyan enterprises engaged in intra-EAC trade.
NTB-001-288	1.7. Discriminatory or flawed government procurement policies	2025-08-20	Tanzania: TRA	Kenya	New	View
Complaint:	URT imposition of discriminative Excise Duty on Unilever Soaps, detergents and bleaches -10%; Industrial Development Levy-5-15% VAT Rate-18% Impact to business • Increased production costs due to excise and industrial levies. • Reduced competitiveness against imported products, especially if inputs are taxed. • Pressure on pricing, potentially leading to higher consumer prices or reduced margins. Limited relief for manufacturers despite EAC integration goals.

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