Active complaints

Showing items 81 to 83 of 83
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status
Actions
NTB-001-380 8.7. Costly Road user charges /fees 2026-07-31 Zambia: Ministry Of Commerce Botswana New View
Complaint: BW transporters expected to pay combines border/road/toll fees in excess of $900 whilst other vehicles from neighbouring regions pay approximately $300. We are an exporter of Steel from Selebi Phikwe to Zambia at a rate of 1000+ tons that is 30+ trucks with planned demand increasing to 4000+ tons, this emplies cost differences up to $18,000 currently. This greatly inhibits Botswana transporters from uplifting our product significantly affecting our sales to Zambia.  
NTB-001-381 1.8. Import bans
Policy/Regulatory
2026-08-05 Rwanda: Rwanda Food and Drugs Authority (RFDA) Tanzania New View
Complaint: On 5 August 2026, the Rwanda Food and Drugs Authority (RFDA) suspended imports and ordered the recall of certain spirit products from several East African Community (EAC) Partner States, including Tanzania. This action appears inconsistent with the EAC Standardization, Quality Assurance, Metrology and Testing (SQMT) Act, 2006, which allows products certified to harmonized EAC standards and bearing the EAC Quality Mark to circulate freely within the Community.

The affected products have been certified by the Tanzania Bureau of Standards (TBS) and comply with the applicable EAC standards. If RFDA had concerns regarding their quality or safety, it should have followed the SQMT notification procedures before taking unilateral action. Tanzania therefore requests Rwanda to remove this non-tariff barrier and allow trade in the affected products to resume.
 
NTB-001-382 2.9. Issues related to transit fees 2026-08-24 South Africa: Maseru Bridge Lesotho New View
Complaint: Members of CBW-Africa Lesotho Chapter, a group of Women are travelling to Botswana to participate in an Expo each one carrying different products - ranging from cosmetics to herbs and spices, for exhibiting at the expo, and give out as samples as necessary. We have faced a challenge whereby the clearing agent informed the group that we will need to pay R5000 as what she referred to as 'security bond', in addition to the 15% VAT we would have to pay at the Botswana border. As micro enterprises, we don't have these kind of funds, as we are already bootstrapping. This requirement for a M5000 security bond at the SA border therefore represents a barrier to us for accessing the potential intra-Africa trade benefits we are anticipating from our attendance of the Otshwereng Expo. We stand to lose immediate revenue from the Expo and future revenue-earning potential and trade linkages because we are not going to be able to raise this R5000 required by South Africa from us to transit to Botswana through their country. We are therefore requesting for a speedy resolution of our plight.  
Products: 0910.9: - Other spices :, 1901.90.90: -- Other, 3304.9: - Other :, 0902.10: Green tea in immediate packings of <= 3 kg and 2007.99: Jams, jellies, marmalades, purées or pastes of fruit, obtained by cooking, whether or not containing added sugar or other sweetening matter (excl. citrus fruit and homogenised preparations of subheading 2007.10)  
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