Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 601 to 620 of 818

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-258	6.2. Administrative fees Policy/Regulatory	2009-09-08	Namibia: Namibia Agronomic Board	Namibia	Resolved 2010-11-22	View
Complaint:	The Namibian Agronomic Board decided not to register agents for white maize imports anymore. The permit fee is now NAD51.00/permit and the permit is valid for a specific period (one month) only
Resolution status note:	Namibia reported that there is no need for agents for white maize imports. The permit fee of N$ 51.00 covers administrative costs only. Period of validation is one month because all imports are effected in one month. The import of maize and maize products from all 3rd parties is only regulated for the time the local harvest is not taken up by the local milling sector.
NTB-000-256	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Democratic Republic of the Congo: Kasumbalesa	Namibia	Resolved 2016-10-07	View
Complaint:	DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi
Resolution status note:	FESARTA reported that the NTB does not exist at present.
NTB-000-254	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Angola: Angola Revenue Authority	Namibia	Resolved 2011-11-30	View
Complaint:	Lack of harmonized procedures between Namibian and Angolan customs authorities make exports into Angola very difficult and generally frustrating.
Resolution status note:	During the NTBs national workshop held in Angola on 30 November 2011, it was reported that Angola has modernised customs procedures by reducing dwell time to 48 hours. Angola is also developed simplified trade regimes for informal and small scale traders, incorporating them into the trading system.
NTB-000-253	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Angola: Ondjiva Customs	Namibia	Resolved 2011-11-30	View
Complaint:	Clearance of goods by the Ondjiva customs at the Oshikango/Santa Clara border post is too time consuming (red tape/inefficient bureaucracy).
Resolution status note:	During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that its Customs service underwent a structural reform and modernisation resulting in the simplification and harmonisation of customs procedures. Clearance of goods takes maximum 48 hours, if documentation is properly submitted.
NTB-000-252	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2011-05-11	View
Complaint:	Customs Clearing process at the Oshikango/Santa Clara border is very long.
Resolution status note:	The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.
NTB-000-251	7.6. Lack of information on procedures (or changes thereof)	2009-09-08	Namibia: Namibia Revenue Authority	Namibia	Resolved 2010-11-22	View
Complaint:	Customs documentation not stamped on export of pharmaceuticals to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.
Resolution status note:	Namibia reported that, procedurally no parcels are allowed to leave the Border with out the accompanying documentation. The same procedures are expected to apply at the border of the receiving country otherwise the items cannot be cleared
NTB-000-250	7.6. Lack of information on procedures (or changes thereof)	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2012-05-03	View
Complaint:	Customs documentation not stamped on export of cosmetics, creams, ointments to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.
Resolution status note:	Namibia reported that according to Namibia customs regulations, customs cannot put a stamp on documents that have not been verified by them. It is the duty of the client to make sure that they pass an entry with customs ( declare the items with customs) in order for customs to authenticate such documents and to put the required stamps on the customs documents.
NTB-000-249	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2012-04-26	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on exports of salt to West Africa and RSA,.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that, a client can obtain an import or export permit in one hour at the Ministry of Trade and Industry if all the required documents are provided. With regard to the export permit the delay comes in when the product is a controlled product where the client is expected to obtain a clearance certificate from the relevant Ministry for tax purposes or when the importing country policies and regulations requires that the imported product be accompanied by authorised documents from the relevant authorities. The meeting accepted Namibia’s submission to resolve this NTB
NTB-000-248	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-02-08	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of fuel from RSA.
Resolution status note:	This NTB has been resolved
NTB-000-247	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-05-11	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.
Resolution status note:	Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.
NTB-000-246	7.7. Complex variety of documentation required	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2012-04-26	View
Complaint:	Procedures for VAT (claim back) in Namibia are too complicated
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that customs only processess those refund applications accompanied by relevant documentation. The documents required are a completed NA66, a proof of export (SAD 500 that has been dully proceeded at the point of export) and the invoice that the goods have been obtained. This process was to verify that the goods are indeed obtained and exported. If any of these documents are outstanding customs has the right to refuse such payment. The Ministry of Finance, Customs Division was in the process of reviewing customs procedures and once this exercise is finalized the revised procedures will be posted on the customs website and will be made available to the public. The meeting accepted Namibia’s submission to resolve this NTB
NTB-000-245	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-09-08	Angola: Ministry of Trade	Namibia	Resolved 2011-11-30	View
Complaint:	The acquisition of Pre-shipment inspection numbers and consequent inspection of shipments for exports to Angola make transport pre-planning quite difficult and cause lengthy delays for the transport industry.
Resolution status note:	During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that this NTB lacks clarity and complainant could not be traced to provide additional information. The complaint is therefore considered resolved unless additional information is provided.
NTB-000-244	7.8. Consular and Immigration Issues	2009-09-08	Angola: Ministry of Home Affairs	Namibia	Resolved 2011-11-30	View
Complaint:	Processing of visa requirements for business travel and professional staff to enter Angola take long. (10 working days),are costly and rapidly fill the pages of one's passport.
Resolution status note:	During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that Namibian citizens do not require VISA to Angola. VISAs are processed in a period between 2-10 days.
NTB-000-243	5.10. Prohibitions Policy/Regulatory	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	The importation of wheat flour into Namibia is prohibited.
Resolution status note:	Namibia reported that this measure is only allowed to protect local milling industry therefore not an NTB
NTB-000-242	2.4. Import licensing Policy/Regulatory	2009-09-08	Namibia: Ministry of Agriculture	Namibia	Resolved 2011-07-28	View
Complaint:	All imports of white maize, yellow maize i.e. the controlled agronomic crops, are subjected to an import permit from the Namibian Agronomic Board (NAB). The import of white maize meal. During harvesting season which runs from the 1st of May till the end of August/September (depends on the size of the local harvest) the imports of all white maize is prohibited, though subject to availability of local supply
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Namibia reported that the import of Maize and maize products from all third parties is only regulated for the time the local harvest is not taken up by the local milling sector.
NTB-000-238	7.6. Lack of information on procedures (or changes thereof)	2009-08-13	SADC	Mozambique	Resolved 2011-02-06	View
Complaint:	Mozambique is experiencing difficulties using the NTBs online reporting system because it does not have a portuguese version. It is not enough to translate the user guide because users need to intract with the system itself. The secretariat should urgently look into this issue to enable Portuguese speaking countries to utilise the system.
Resolution status note:	Website has been translated into French and Portuguese languages
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
Resolution status note:	Namibia reported that the Ministry of Finance have so far appointed 61 entry level staff and interviews are still ongoing senior positions up to April 2011
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
NTB-000-228	5.3. Export taxes	2009-07-28	South Africa: Ministry of Trade	Botswana	Resolved 2010-11-22	View
Complaint:	In South Africa, Minister can impose export tax under the Livestock and meat industries Act
Resolution status note:	South Africa reported that this act is in Botswana not SA. SA has an ‘Animal Health Act and the Meat Safety Act’, there are no export taxes under this act.
NTB-000-225	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-28	Zambia: Zambia Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	An Escort fee of either K900 000.00 or K800 000.00 depending on the route is charged. The escort charge covers the expenses for the customs officials who accompany the commercial transit traffic from port of entry to port of exit.
Resolution status note:	Zambia reported that, under normal circumstances, Customs officers do not accompany commercial transit traffic. If motor vehicles such as trucks need to be escorted they use private escorts who charge them accordingly. These are purely private commercial arrangements between transporters and private escorters. However, if such goods in transit are deemed risky by Customs Officers, then Customs Officers would escort such trucks/vehicles. In such cases, the Zambian law requires that an escort fee be paid to Customs Officers by the transporter, and the fee is dependent on the distance to be covered

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