| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-001-301 |
8.8. Issues related to transit |
2026-02-19 |
Botswana: all entry points |
Namibia |
New |
View |
|
Complaint:
|
I am a manufacturer of fully finished furniture leather based in Namibia. My company has historically utilised Botswana as a transit corridor to supply customers in Zimbabwe under the framework of regional trade within SADC.
Following the recent outbreak of Foot and Mouth Disease (FMD) in the region, I have been prevented from using Botswana as a transit country for consignments destined for Zimbabwe. This restriction effectively blocks an established and commercially critical trade route.
Namibia is a recognised FMD-free zone, and all raw materials used in our production originate exclusively from Namibian cattle. Furthermore, the industrial tanning and finishing processes applied to hides—particularly chemical treatment, liming, pickling, chrome tanning, retanning, and finishing—render the survival and transmission of the FMD virus scientifically implausible. Fully finished leather does not constitute a vector for FMD transmission and should therefore be exempt from movement restrictions associated with live animals or untreated animal products.
The inability to transit through Botswana forces us to use alternative routes into Zimbabwe that are substantially more expensive. These additional logistics costs render our trade with Zimbabwe economically unviable and undermine our competitiveness within the region.
As a SADC Member State, Namibia is entitled to the free movement of goods that comply with sanitary and phytosanitary standards. The current transit restriction on fully finished leather constitutes a non-tariff barrier inconsistent with the principles of regional integration and trade facilitation.
If this situation persists, it will have severe commercial and employment consequences. The loss of strategically important customers in Zimbabwe will directly reduce production volumes, which in turn may necessitate workforce reductions. |
|
|
Products:
|
4107: Leather further prepared after tanning or crusting, including parchment-dressed leather, of bovine (including buffalo) or equine animals, without hair on, whether or not split, other than leather of heading 41.14. |
|
|
NTB-001-302 |
2.6. Additional taxes and other charges |
2026-02-06 |
Zambia: ZAMBIA REVENUE AUTHORITY |
Kenya |
New |
View |
|
Complaint:
|
10% Selected Goods Surcharge (SGS) Imposed by Zambia
Zambia has introduced a 10% Selected Goods Surcharge (SGS) on CIF value, identified only upon reviewing the attached ASYCUDA import entry for Kenya manufacturer Carbacid LTD recent CO₂ shipment. This surcharge was unexpected and has a significant commercial impact on our exports.
CO₂ Is COMESA Originating and Should Not Be Charged discriminatively.
Carbacid LTD food grade CO₂ (HS 281121) is fully COMESA originating, supported by a valid Certificate of Origin for every shipment.
Under COMESA Treaty Article 49(1), Member States must remove existing NTBs and refrain from imposing new restrictions on goods originating from COMESA countries.
The COMESA NTB Regulations (2020) prohibit new discriminatory or trade restrictive measures.
The SGS surcharge therefore constitutes:
• A discriminatory charge
• A trade restrictive NTB
The surcharge raises the Kenya manufacturer landed cost and undermines Kenya’s products competitiveness in Zambia. As CO₂ is essential for soft drink bottling, the measure operates as a protectionist NTB in violation of COMESA obligations.
Zambia to remove the 10% SGS surcharge on COMESA originating CO₂ and restores compliance with COMESA trade rules, ensuring Kenyan goods are not unfairly discriminated against. |
|
|
NTB-001-295 |
2.6. Additional taxes and other charges |
2025-10-20 |
Uganda: Malaba |
Eswatini |
In process |
View |
|
Complaint:
|
We have COMESA certificate but Uganda is not accepting, they are charging import duty 36% instead of 6%. we are making big losses due to import duty |
|
|
Progress:
|
1. After receiving the NTB, the Secretariat followed up with Uganda National Focal Points, who confirmed that they were engaging with the Uganda Revenue Authority on the matter. |
|
|
NTB-001-293 |
2.4. Import licensing |
2025-10-12 |
Botswana: Ministry of Lands and Agriculture |
Botswana |
New |
View |
|
Complaint:
|
Our company is unable to be productive in our business due to shortage of chick supply in the market, caused by delays by the Government (Ministry of Lands and Agriculture) to approve us to import chicks and fertilized eggs for broiler farming. |
|
|
NTB-001-299 |
Congested Empty container Depots |
2025-09-01 |
Kenya: Mombasa sea port |
|
In process |
View |
|
Complaint:
|
The Kenya Transporters Association (KTA) reports a critical and ongoing operational barrier at the Port of Mombasa: the systemic failure of shipping lines to repatriate empty containers, leading to severe congestion at their nominated Empty Container Depots (ECDs). As the legal owners of these containers, shipping lines are responsible for ensuring their designated depots can receive them. However, these facilities are now operating beyond capacity and are routinely turning away trucks, creating a landside bottleneck that paralyzes the logistics chain and nullifies the port's efficiency.
This failure has triggered a devastating cascade of consequences. Transporters' trucks and drivers are physically immobilized for days, unable to offload containers and redeploy for new cargo. This directly results in massive financial losses from lost revenue, skyrocketing operational costs (fuel, wages, parking), and the unjust threat of demurrage charges from the very shipping lines causing the delays. The immobilization of a significant portion of the trucking fleet disrupts national supply chains, harms the environment through unnecessary pollution from idling vehicles, and threatens the viability of transport businesses.
KTA places the responsibility for this crisis unequivocally on the shipping lines. Their failure stems from a fundamental neglect of their asset management and logistical duties, including the inadequate evacuation of containers and the poor management of their contracted depot infrastructure. This operational failure is now being unfairly transferred to transporters in the form of financial losses and penalties, a cost-shifting practice that is unacceptable and must be rectified immediately by the responsible parties. |
|
|
Products:
|
9801.00.45: - For motor vehicles for the transport of goods of heading 87.04, of a vehicle mass exceeding 2 000 kg or a G.V.M. exceeding 3 500 kg, or of a mass exceeding 1 600 kg and of a G.V.M. exceeding 3 500 kg per chassis fitted with a cab (excluding shuttle cars |
|
|
NTB-001-288 |
1.7. Discriminatory or flawed government procurement policies |
2025-08-20 |
Tanzania: TRA |
Kenya |
New |
View |
|
Complaint:
|
URT imposition of discriminative Excise Duty on Unilever Soaps, detergents and bleaches -10%; Industrial Development Levy-5-15%
VAT Rate-18%
Impact to business
• Increased production costs due to excise and industrial levies.
• Reduced competitiveness against imported products, especially if inputs are taxed.
• Pressure on pricing, potentially leading to higher consumer prices or reduced margins.
Limited relief for manufacturers despite EAC integration goals.
|
|
|
NTB-001-281 |
1.7. Discriminatory or flawed government procurement policies |
2025-08-08 |
Tanzania: TRA |
Kenya |
In process |
View |
|
Complaint:
|
Tanzania imposition of discriminatory Excise Duty on exports/Transfers that hinders Chocolate export from Kenya into Tanzania. The same is not subjecting to chocolate manufactured in Tanzania |
|
|
Progress:
|
During 39th RMC, URT informed the meeting that she is still consulting and will report back by December 2025 |
|
|
NTB-001-272 |
2.6. Additional taxes and other charges |
2025-07-08 |
Kenya: Kenya Revenue Authority (KRA) |
Uganda |
In process |
View |
|
Complaint:
|
Kenya has introduced a 25% excise duty on Aluminium products falling under chapter 76 of the Harmonized System, as stipulated in its financial Act of 2025.This measure is in contravention o the East African Community (EAC) Common Market Protocol, which seeks to promote the free movement of goods among member states. The imposition of this duty not only disrupts intra- regional trade and delays business operations but also undermines the spirit of regional and economical cooperation within the EAC. |
|
|
Progress:
|
During 39th RMC, Kenya informed the meeting that the matter is being handled internally, it is at the parliament level |
|
|
NTB-001-284 |
1.7. Discriminatory or flawed government procurement policies |
2025-07-01 |
Tanzania: TRA |
Kenya |
New |
View |
|
Complaint:
|
The Tanzania government imposed a 10% excise duty on soap detergents transferred/exported by Kenya into Tanzania, violating the principles of the EAC Protocal article 15 & 75 and creating an unfair competitive environment. This tax favours local Tanzania producers of whom do not pay the 10% excise duties, further distorting the market.
3401.11.00 Soap and
detergents 10%
3401.19.00 Soap and
detergents 10%
3402.50.00 Soap and
detergents 10%
3402.90.00 Soap and
detergents 10% |
|
|
NTB-001-285 |
1.7. Discriminatory or flawed government procurement policies |
2025-07-01 |
Tanzania: TRA |
Kenya |
In process |
View |
|
Complaint:
|
The Tanzania government imposed a 10% Discriminatory Levies: Industrial Development Levy
excise duty on Road tractor for semi-trailers transferred/exported by Kenya into Tanzania, violating the principles of the EAC Protocal article 15 & 75 and creating an unfair competitive environment. This tax favours local Tanzania producers/assemblers of whom do not pay the 10% Industrial Development Levy, further distorting the market.
Road tractor for semi-trailers 10% for HS
8701.21.90
8701.22.90
8701.23.90
8701.24.90
8701.29.90
|
|
|
Progress:
|
During the 39th RMC, URT informed the meeting that she is still in consultations and will update by December 2025 |
|
|
NTB-001-292 |
2.6. Additional taxes and other charges |
2025-07-01 |
Kenya: Mombasa sea port |
Egypt |
New |
View |
|
Complaint:
|
It has been revealed that Kenya imposed a new duty called “Export and Investment Promotion Levy” as of the beginning of July 2025 on several imports, including some steel products on which duties were imposed at a value of 17.5% of the customs value on all exporting countries without exception for customs items 7213 and 7214, even if they were from partner countries such as Egypt, which The COMESA privileges are effectively emptied of their content on the ground upon application and actually lead to raising the total cost of the Egyptian product and undermining the customs exemption privilege granted under the agreement. (Attached is the relevant document, which was issued on June 27, 2025)
These fees come under names such as “market regulation fees” or “infrastructure development fees,” and are used as an indirect tool to limit the price competitiveness of Egyptian products, which practically means that the Egyptian product has begun to incur the same financial burdens imposed on imports from China, Turkey, and others.
It should be noted that Egypt's exports of rebar and iron coils to Kenya during the first half of 2025 amounted to approximately 60 thousand tons, according to data from the General Authority for Export and Import Control, which reflects the importance of the Kenyan market as one of the vital African markets, and highlights the direct impact of these duties on the movement of Egyptian exports.
These measures represent a direct threat to the ability of Egyptian exports to competitively access the markets of member states, and also weaken the effectiveness of the regional agreements that Egypt is striving to activate in order to support intra-trade on the African continent, at the heart of which is the COMESA Agreement.
Accordingly, the relevant authorities in Kenya, to ensure adherence to the signed commitments, and to safeguard the rights of Egypt and its exporters under the agreement |
|
|
NTB-001-289 |
1.7. Discriminatory or flawed government procurement policies |
2025-06-20 |
Rwanda: Rwanda Revenue Authority |
Kenya |
In process |
View |
|
Complaint:
|
Rwanda has introduced a 39% excise duty on juice products manufactured in Kenya and transferred into Rwanda. The excise subjected to Kenya juice is a charge on import. EAC is a local market, additionally, as stipulated in its financial Act of 2025.This measure is in contravention of the East African Community (EAC) Common Market Protocol, which seeks to promote the free movement of goods among member states. The imposition of this duty not only disrupts intra- regional trade and delays business operations but also undermines the spirit of regional and economical cooperation within the EAC. |
|
|
Progress:
|
The issue will be included in the list to be submitted for consideration by the 2nd Extra Ordinary SCFEA. |
|
|
NTB-001-265 |
8.8. Issues related to transit |
2025-06-03 |
South Africa: Lebombo |
South Africa |
New |
View |
|
Complaint:
|
In relation to Complaint NTB-000-632, "Copper Moon Trading, the company that is running the Lebombo dry port at Komatipoort, near the Lebombo/Ressano Garcia border post, is forcing transporters to use and pay for its parking facilities in Komatipoort. Transporters' vehicles are required to visit the SARS customs clearing offices at the Lebombo dry port and so parking should be provided for them, free of charge, by SARS.
If parking is not provided, then trucks must be allowed to park along the roadway."
The complaint was resolved in 2016, is this still the case? Attached is a receipt.
|
|
|
NTB-001-264 |
2.6. Additional taxes and other charges |
2025-05-24 |
Zimbabwe: Beitbridge |
Eswatini |
In process |
View |
|
Complaint:
|
Four (4) trucks with sugar to be delivered in Zimbabwe, was not able to enter because of a 30% surtax that had been introduced while the consignment was en route from Eswatini to Zimbabwe. Given this had come into effect after the dispatch, the consignment was not given a waiver. |
|
|
Progress:
|
On 3rd June 2025, The SADC NTB Unit advised that the NTB had been submitted for consideration by the Committee of Ministers of Trade meeting taking place in Harare. The outcome Ministers' meeting would provide further guidance on how to proceed . |
|
|
Products:
|
1701.13: Raw cane sugar, in solid form, not containing added flavouring or colouring matter, obtained without centrifugation, with sucrose content 69° to 93°, containing only natural anhedral microcrystals (see subheading note 2.) and 1701.14: Raw cane sugar, in solid form, not containing added flavouring or colouring matter (excl. cane sugar of 1701 13) |
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|
NTB-001-279 |
1.7. Discriminatory or flawed government procurement policies |
2025-05-19 |
Tanzania: Tanzania Dairy Board |
Kenya |
In process |
View |
|
Complaint:
|
Tanzania Dairy Board discriminatively charging 1.75% F.O.B value of on Kenya dairy produce on Pasteurized whole
Milk, Skimmed, Condensed, Yoghurt, ice cream and Powdered milk.
TDB is violating the Article 15 of the EAC Custom Union Protocol on national treatment. Same treatment as Tanzanian products in terms of charges. |
|
|
Progress:
|
During 39th RMC, URT informed the meeting that this is among the identified list of fees, levies and charges hence it is to be considered during harmonization process |
|
|
NTB-001-282 |
1.7. Discriminatory or flawed government procurement policies |
2025-05-13 |
Tanzania: Dar es salaam City Council |
Kenya |
In process |
View |
|
Complaint:
|
Tanzania imposition of multiple road toll charges at the border, Dar Esalaam City Council on exports/Transfers that hinders ice cream, Chocolate etc exported from Kenya into Tanzania. |
|
|
Progress:
|
During the 39th RMC,Kenya reported that this is a road toll where the truck was charged Tsh 400,500/= The two Partner States agreed to consult on the evidence given and report back. |
|
|
NTB-001-253 |
8.8. Issues related to transit |
2025-05-11 |
Zimbabwe: Nyamapanda |
South Africa |
New |
View |
|
Complaint:
|
While in transit from BBR to Nyamapanda with a load destined for Malawi, our truck had to divert off the predetermined statutory route through Harare due to roadworks/congestion by no more than 400m. The Zimra tracking seal picked up this diversion and thus, we have been punished with a $2000 fine we which feel is incredibly excessive, especially with proof that the truck was not stationary at all while off-route. This punishment does not seem to fit the crime. |
|
|
Progress:
|
On 02 February SADC Secretariat facilitated a bilateral meeting between South Africa and Zimbabwe. Zimbabwe committed to consider the issue as per the attached documents which give more clarity to the reported NTB. Zimbabwe to provide response by Friday 06 February. |
|
|
NTB-001-243 |
2.4. Import licensing
Policy/Regulatory |
2025-04-16 |
Kenya: Busia |
Uganda |
In process |
View |
|
Complaint:
|
Kenya charges a discriminatory excise duty of 10% on fish transferred from Uganda, but does not charge excise duty on fish in Kenya. This means fish transferred from Uganda is being treated as an import, which is against the CUP. Kenya also charges an additional 5% levy on fish. |
|
|
Progress:
|
1. The Republic of Uganda submitted that the Law refers to imported Fish, but Kenya is charging Uganda for transfers. During the 46TH SCTIFI Kenya reported that there are ongoing consultations to resolve this issue in the next financial year.
2.During the Bilateral meeting the two Partner States agreed treat originating goods as transfers. Kenya committed to Fastrack the review of the law. |
|
|
NTB-001-245 |
6.2. Administrative fees |
2025-04-01 |
Democratic Republic of the Congo: From Goli through Mahagi to Kisangani on the DRC side |
Uganda |
In process |
View |
|
Complaint:
|
A review of the route from Goli through Mahagi to Kisangani on the DRC side revealed 24 Roadblocks.
The traders reported that they pay 300 dollars per roadblock; we wouldn't pick evidence of this payment because its illegal |
|
|
Progress:
|
1. During the 38th RMC, DRC reported that they would consult and revert
2.During the 39th RMC, DRC requested 2 weeks to resolve the NTB |
|
|
NTB-001-298 |
7.6. Lack of information on procedures (or changes thereof) |
2025-03-14 |
Zambia: Kazungula Ferry |
Botswana |
New |
View |
|
Complaint:
|
On the 14th of March 2025 i encountered challenges when crossing to Zambia for business purposes. The immigration officer at the border enquired on the purpose of my visit to Zambia and i informed her that i was travelling for business and requested for a Business Visit (BV) stamp. The officer indicated that BV is only used when someone is travelling to Zambia to sell not to buy as i had intended to go and purchase sweet potatoes. I informed her that we had previously had challenges with law enforcement officers as they insist that whoever is coming to Zambia for business purposes should have a BV stamp not visitors stamp. The officer solicited a bribe amounting to BWP500.00 in order to give me the BV stamp. This contraction of information between immigration officers and the police officers in Zambia cost us as traders lots of money as well as time. It also compromises our safety when we go to Zambia |
|
|
Products:
|
0714.20: Sweet potatoes, fresh, chilled, frozen or dried, whether or not sliced or in the form of pellets |
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