Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 921 to 924 of 924

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-356	1.14. Lack of coordination between government institutions	2026-04-15	Zimbabwe: Robert Gabriel Mugabe International Airport	Zimbabwe	Resolved 2026-06-30	View
Complaint:	Zimbabwe's on line COMESA system has been down since September last year. This has resulted in exporters facing some challenges in producing online COMESA certificates. We did a shipment to Tunisia and had to fill in a new COMESA certificate on a PDF format printed from the computer. This resulted in Tunisian customs rejecting this document claiming that it doesn't have a serial number, therefore its not authentic, even though it was stamped and signed by ZIM customs (ZIMRA). We notified our authorities of the ordeal, and they confirmed that the system was still being rectified. To bail out the situation ZIMRA confirmed that it would contact the Tunisian customs and clarify the prevailing issue currently in Zimbabwe with regards to the on line COMESA certificates. Our market in Tunisia is still facing some clearance problems cause of this incident. We understand that Tunisian customs, wants to resend back the shipment to Zimbabwe at our cost as the shipper. We hereby seek your intervention with regards to this matter. We are dealing with Horticultural fresh and dried produce. Tunisia has proved to be a reliable market, considering the COMESA trade agreements and both countries being member states. We look forward to your earliest response towards in solving our issue. Currently our client is exposed to USD500.00 storage fees per day.
Resolution status note:	During the 11th Meeting of the Trade an Trade Facilitation Sub Committee , Tunisia and Zimbabwe reported that the matter had been resolved .
Products:	0802.90: Nuts, fresh or dried, whether or not shelled or peeled (excl. coconuts, Brazil nuts, cashew nuts, almonds, hazelnuts, filberts, walnuts, chestnuts, pistachios, macadamia nuts, kola nuts and areca nuts)
NTB-001-360	2.4. Import licensing	2026-03-01	South Sudan: Nimule	Uganda	Resolved 2026-06-04	View
Complaint:	The implementation of electronic permits (e-permits) and related electronic cargo tracking for goods entering South Sudan from Uganda has led to significant delyas and costs to traders eg Over 1,000 trucks are currently stranded at the Nimule border due to challenges with the e-permit system such as additional charges, and slow processing. On the same issue,there are complaints of Extortion.Truck drivers have reported that some officials refuse electronic payments and instead demand cash, leading to corruption and higher, unofficial fees.
Resolution status note:	During the 48th SCTIFI, the two Partner States agreed that the NTB is resolved, and any other pending issues will be resolved bilaterally.
NTB-001-362		2025-09-23	Ethiopia: Ethio-Dibouti Railway	Ethiopia	Resolved 2026-07-08	View
Complaint:	The Ethio-Djibouti Railway, in addition to providing transport services to the Dewele border, also offers freight forwarding services to exporters, either directly or through its agents. While the contractual agreement is established between the exporter and the railway operator, the actual service delivery is often carried out by third-party agents with whom exporters have no direct contact. This arrangement limits the exporters ability to track consignments in real time. In several instances, exporters only become aware about the missing consignment at the border. So,the remaining/missing goods will be shipped separately through the same process, resulting in additional transport costs and delays. Consequently, there is a delay in meeting delivery deadlines, which affects the trader’s reliability and lead to financial losses as well.
Resolution status note:	The representative informed the Committee that the matter has been resolved. Previously, EDR had made it mandatory for exporters to use its freight forwarding services, which created significant operational challenges for traders. Following these concerns, EDR revised its practice, and exporters are now free to choose whether to use EDR's freight forwarding services or those of other service providers.
NTB-001-364	4. Sanitary & phyto-sanitary (SPS) measures A1: Prohibitions/restrictions of imports for SPS reasons	2026-01-07	Kenya:	Ethiopia	Resolved 2026-06-23	View
Complaint:	Ethiopian maize quality standards are not accepted in Kenya, requiring additional conformity assessment. This has resulted for an extra costs of approximately 44,000 Kenyan Shillings per consignment, increasing the cost of doing business.
Resolution status note:	Kenya border officials reported that all consignments including maize, are subject to standard clearance procedures and are subject to regular fees. Kenya therefore requests Ethiopia provide evidence to support the claim.

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