Resolved complaints

Showing items 81 to 100 of 917
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-089 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Tanzania: Tanzania Revenue Authority Mauritius Resolved
2011-05-23
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Complaint: There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.  
Resolution status note: Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.  
NTB-000-122 2.7. International taxes and charges levied on imports and other tariff measures 2009-07-26 Seychelles: Customs Seychelles Resolved
2011-06-03
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Complaint: Seychelles has recently imposed a levy on imports of pork and poultry products into that country  
Resolution status note: Seychelles reported that this is no longer the case  
NTB-000-091 2.3. Issues related to the rules of origin 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: South Africa is not accepting the certificate of origin for cake decorations from Mauritius.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-103 5.3. Export taxes 2009-07-26 Namibia: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Namibia imposed export levies on live animals, hides and skins .  
NTB-000-127 1.3. State subsidies, procurement, trading, state ownership
Policy/Regulatory
2009-07-26 Eswatini: NAMBOARD Eswatini Resolved
2010-11-22
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Complaint: Government owns several parastatals that carry out trade.NAMBOARD receives vegetables on consignment from farmers and sells in hotels etc. If the consignment spoils because it is not bought, the farmer loses. At the same time NAMBOARD issues out licences for importing of similar items to those it trades in. The products affected are maize, rice, wheat, fruits and vegetables, flour, poultry, animal feed.  
Resolution status note: Swaziland reported that NAMBOARD issues import permits for vegetables and wheat as per the infant industry protection provision in the SACU 2002 Agreement.  
NTB-000-128 2.10. Inadequate or unreasonable customs procedures and charges 2009-07-26 Eswatini: Bordergate South Africa Resolved
2010-11-22
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Complaint: Lack of standardization in application of regulations, which currently differ per individual officer, per border post.  
Resolution status note: Swaziland reported that Standards in application of procedures are in place. Where these are not clear officers may use discretion. This results in non uniformity.  
NTB-000-113 7.9. Inadequate trade related infrastructure 2009-07-26 Tanzania: Dar-es-Salaam Port South Africa Resolved
2011-05-23
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Complaint: Periodic port congestion in Tanzania makes logistical planning near impossible , which impact negatively on perishable exports.  
Resolution status note: Tanzania reported that by July 2010, the import container dwell time had been reduced to 10 days, ship waiting time from 13 days to 4 days and ship turnaround time from 19 days to 3 days. This improvement has been attributable to additional investment to increase handling capacity which involved reorganisation of the port area (additional capacity of 14,000 TEU's) and opening of new ICD (additional capacity of 10,000 TEU's). This is complimented by supportive tariff for ICD and punitive tariff for overstayed containers within the port. New customs procedures which include online submission of declarations and supporting documents, reduced percentage of physical verifications, partial submission of manifest all have contributed positively to reduce dwell time. Efforts are now geared towards implementing a single window port community system PCS TO FURTHER REDUCE CONTAINER DWELL TIME TO 5 DAYS.
Establishment of ICD was meant to create additional space of approximately 10,000 TEU's as pointed out earlier.
All transit containers were excluded in the process of being sent to ICD in order to reduce the inconvenience to the customers and also get rid of the double handling that would be created by sending the transit containers to ICD.
ICD are currently working as an extension of the port and hence monitoring of transit containers not sent to ICD will be easily monitored. Therefore this will not be subjected to any charges since all transit containers will be stationed at the port.
 
NTB-000-131 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Other Mozambique Eswatini Resolved
2010-11-22
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Complaint: Mozambique customs rules vary, causing long delays at the borders.  
Resolution status note: Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries.  
NTB-000-098 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single marketing channel for dairy  
Resolution status note: Botswana reported that there is free entry of other players. It is not restrictive  
NTB-000-095 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Mozambique Revenue Authority Mauritius Resolved
2010-11-10
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Complaint: Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.  
Resolution status note: Mozambique reported that the question does not constitute a nontariff barrier, the Customs following a procedure laid that allows the granting of early release upon bail in a maximum of 72 hours. Eventually may be delays in the clearing process, in that case is not the customs responsibility but the Clearing Agent.  
NTB-000-095 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Mozambique Revenue Authority Mauritius Resolved
2010-11-10
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Complaint: Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.  
Resolution status note: Complaint was resolved  
NTB-000-096 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single channeling marketing for wheat.  
Resolution status note: Botswana reported that she does not have a single marketing channel for wheat.  
NTB-000-123 7.9. Inadequate trade related infrastructure 2009-07-26 Seychelles: Other Seychelles South Africa Resolved
2010-11-22
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Complaint: Inadequate cold room facilities at ports  
Resolution status note: Seychelles reported that having adequate cold storage facility at airport and sea port is considered one future area of development.  
NTB-000-124 2.14. Other 2009-07-26 SADC South Africa Resolved
2010-11-22
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Complaint: Training of new customs recruits in the region  
Resolution status note: Seychelles reported that training of new recruits is a point of concern for Seychelles. Training especially for customs officers, on R.O.O, clearing process, investigation, inspection, to conduct time release study ect...is in progress.  
NTB-000-119 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: Lengthy clearing processes at the Seychelles ports.  
Resolution status note: Seychelles reported that, with the Asycuda system the clearing process can take 24hrs, all transaction can be done on-line. Appointments were given to clear goods to facilitate work of custom officers and avoid congestion Need to confirm current situation  
NTB-000-097 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2020-03-13
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Complaint: Botswana has a single channel marketing for meat.  
Resolution status note: Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players.  
NTB-000-097 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2020-03-13
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Complaint: Botswana has a single channel marketing for meat.  
Resolution status note: On 13 March 2020, Botswana Focal Point reported that the Botswana Ministry of Agricultural Development and Food Security was in the process of establishing a meat regulator that will oversee import and export of meat products including beef. A regulation was issued late 2019 repealing the clause on the Botswana Meat Commission (BMC) Act that gave BMC the mandate as the sole exporter of cattle and its edible products, and instead mandated the Minister of Agricultural Development and Food Security to consider applications for any person wishing to export beef and its products.  
NTB-000-101 1.2. Government monopoly in export/import 2009-07-26 Zimbabwe: Ministry of Agriculture South Africa Resolved
2010-11-22
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Complaint: Zimbabwe has single marketing channel for basic commodities.  
Resolution status note: Zimbabwe reported that this is no longer obtaining.  
NTB-000-117 5.1. Quantitative restrictions 2009-07-26 Kenya: Kenya Revenue Authority Mauritius Resolved
2011-07-28
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Complaint: Restrictive import permit imposed by Kenya for importation of bread flour. This has been in place for more than ten years now.  
Products: 1101.00: Wheat or meslin flour  
NTB-000-102 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Mauritius: Ministry of Agriculture South Africa Resolved
2010-11-22
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Complaint: Mauritius has single marketing channel for agricultural products  
Resolution status note: Mauritius reported that she is a net food importer and therefore state regulated agencies are necessary to coordinate food imports into that country for food security purposes  
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