Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 101 to 120 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-105	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-26	Malawi: Malawi Revenue Authority	South Africa	Resolved 2012-04-26	View
Complaint:	Malawi imposed 20%surcharge on all imports of chicken and eggs.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs, Malawi reported that they are still charging the 20% excise duty as indicated by the complainant. They indicated that this is in their regulation and there are no indications that the situation might change soon. South Africa pointed out that this is a NTB and Malawi should endeavour to remove it. SA also requested Malawi to upload the regulation on the NTB website as a comment to this complaint, and post the relevant regulation on the website under “notifications”. It was therefore resolved that this NTB be transferred to the section for Resolved NTBs of regulatory nature for further consideration since no action can be taken immediately.
NTB-000-095	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Mozambique: Mozambique Revenue Authority	Mauritius	Resolved 2010-11-10	View
Complaint:	Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.
Resolution status note:	Complaint was resolved
NTB-000-130	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Eswatini: Bordergate	Eswatini	Resolved 2011-06-06	View
Complaint:	Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries
Resolution status note:	Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
Products:	2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed)
NTB-000-103	5.3. Export taxes	2009-07-26	Namibia: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia imposed export levies on live animals, hides and skins .
NTB-000-125	7.9. Inadequate trade related infrastructure Policy/Regulatory	2009-07-26	Seychelles: Port Victoria	South Africa	Resolved 2010-11-22	View
Complaint:	Some businesses complained that port handling facilities at the ports are unable to handle containers that exceed 6methers (20ft) thereby limiting exporters in implementing the most cost effective way of transporting their products.
Resolution status note:	Seychelles reported that a new plan for handling of containers has been designed and is expected to ease the current burden in the handling of containers; however it is not too clear when the renovation project will kick start.
NTB-000-122	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-26	Seychelles: Customs	Seychelles	Resolved 2011-06-03	View
Complaint:	Seychelles has recently imposed a levy on imports of pork and poultry products into that country
Resolution status note:	Seychelles reported that this is no longer the case
NTB-000-097	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2020-03-13	View
Complaint:	Botswana has a single channel marketing for meat.
Resolution status note:	Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players.
NTB-000-106	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-26	Eswatini: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Swaziland imposed import levy for dairy products.
Resolution status note:	Swaziland reported that there is an import levy on dairy products imposed and collected by Swaziland Dairy Board
NTB-000-199	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Zimbabwe: Zimbabwe Revenue Authority	Zimbabwe	Resolved 2011-06-09	View
Complaint:	Zimbabwe Revenue Authority (ZIMRA) machines are connected to Reserve Bank of Zimbabwe which is linked through the internet to enable them to access approved copies of CDI forms. Serious delays are faced in processing the export documents because the systems are frequently down or unable to connect during working hours. The verification process by RBZ takes too long - up to 3 days.
Resolution status note:	Zimbabwe reported that there is fallback method in the event that the system is down. The CD1s are processed manually and are captured later in the excel spreadsheet which is then forwarded electronically to RBZ on weekly basis. There is therefore no delay in processing export documents
NTB-000-149	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Despite efforts to improve the situation, customs procedures in Tanzania are cumbersome. In most cases, depending on the type of product, there is a long verification chain that involves many steps and numerous documents have to be handled/exchanged in the process of importing.
Resolution status note:	Tanzania Revenue Authority reported that all customs documentation are now obtained and processed online. Traders engage Clearing Agents for clearing goods who obtain all documents online.
NTB-000-210	7.6. Lack of information on procedures (or changes thereof)	2009-07-27	Zimbabwe: Ministry of Agriculture	Zimbabwe	Resolved 2010-07-30	View
Complaint:	There is no formal dissemination of information as to which agricultural products require permits. Importers are thus caught unaware and spend time processing documents required.
Resolution status note:	Zimbabwe reported that the Ministry of Agriculture, Mechanisation and Irrigation Development is currently working on finalising their website on which such information can be accessed. Also a brochure containing such information is currently being worked on. The Permits office offers advice to clients on walk in basis.
NTB-000-205	1.1. Export subsidies A82: Testing requirement	2009-07-27	Malawi: Malawi Bureau of Standards	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Delays in obtaining approval of test reports
Resolution status note:	Malawi reported that the challenge had been noted by Government and measures are being taken to improve the procedures by the Standards Bureau
NTB-000-207	1.1. Export subsidies A84: Inspection requirement	2009-07-27	Malawi: Ministry of Trade	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Cumbersome export certification procedures. The delays in going through the inspection process and approval process which takes a minimum of three working days, can be costly to exporters particularly for perishables. the process is that the Malawian importer seeks approval from ITS Malawi for inspection. ITS Malawi notifies ITS head office, which is in South Africa. Head office instructs ITS Zimbabwe and gives them authority to carry out the inspection at the Malawian Company's expense.
Resolution status note:	Malawi reported that these procedures are no longer applicable, phased out with PSI in 2007
NTB-000-197	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Mozambique: Delegação Aduaneira de Machipanda (Rail)	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Zimbabwean exporters take longer to clear products at the Mozambique/Zimbabwe border. This is affecting particularly exports of fresh milk. This has limited Zimbabweans to exporting products that have a long shelf life into that country.
Resolution status note:	Mozambique reported that there are proper procedures for speedy clearance of fresh products, which ensure timely customs clearance and without damage to the economic operators. We will try to ascertain the situation and creating conditions that this does not happen again
NTB-000-163	2.4. Import licensing Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Licensing process just too long
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-153	1.1. Export subsidies B41: TBT regulations on production processes	2009-07-27	Mauritius: Ministry of Trade	Tanzania	Resolved 2010-11-22	View
Complaint:	Mauritius have refused to buy beer from Tanzania on TBT grounds
Resolution status note:	Mauritius reported that this is no longer obtaining
NTB-000-157	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Too much time is lost during cross border pre-shipment inspection and certification for Kenyan bound cargo.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that KRA is currently carrying out time release study to determine time taken at borders. 2. EAC is in the process of introducing OSBP.
NTB-000-139	5.1. Quantitative restrictions	2009-07-27	Malawi: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Malawi controls quantities of imported wheat
Resolution status note:	Malawi reported that there is no quantitative control of wheat
NTB-000-208	2.14. Other	2009-07-27	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Requirement by the Malawian authorities for SGS certification.
Resolution status note:	Malawi reported that the programme phased out in 2006
NTB-000-194	2.2. Arbitrary customs classification	2009-07-27	Zimbabwe: Ministry of Industry & Commerce	Zimbabwe	Resolved 2011-03-01	View
Complaint:	The Zimbabwe tariff regime has a wide dispersion of import duty rates across the harmonised System. Zimbabwe Revenue Authority (ZIMRA) and importers are often engaged in disputes over which tariff code to classify certain commodities. Where two tariff codes appear similar, ZIMRA officials would want to maximize revenue and classify commodities according the high revenue earning tariff. At the same time, importers classify commodities according to the lowest tariff rates in order to minimize costs. These tariff classification disputes act as a non tariff barrier which can delay the clearing of goods. Valuation of goods is done by senior Customs (ZIMRA) Officers who are not always available thus causing further delays.
Resolution status note:	Zimbabwe reported that Clear tariff resolution structures are in place. These start from station level up to National level. Importers of goods may escalate the disputes to Fiscal courts and ZIMRA may also seek the assistance of WCO tariff rulings.

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