Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 1 to 20 of 824

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments Check all Uncheck all 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures Check all Uncheck all 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations Check all Uncheck all 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports Check all Uncheck all 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems Check all Uncheck all 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding Check all Uncheck all 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-048	2.3. Issues related to the rules of origin	2008-12-22	Zimbabwe: Zimbabwe Revenue Authority	Egypt	Resolved 2009-02-04	View
Complaint:	Egypt complained that the Zimbabwean authorities were applying 40% import duty on alcohol imported from Egypt.
Products:	2208.70: Liqueurs and cordials
NTB-000-199	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Zimbabwe: Zimbabwe Revenue Authority	Zimbabwe	Resolved 2011-06-09	View
Complaint:	Zimbabwe Revenue Authority (ZIMRA) machines are connected to Reserve Bank of Zimbabwe which is linked through the internet to enable them to access approved copies of CDI forms. Serious delays are faced in processing the export documents because the systems are frequently down or unable to connect during working hours. The verification process by RBZ takes too long - up to 3 days.
Resolution status note:	Zimbabwe reported that there is fallback method in the event that the system is down. The CD1s are processed manually and are captured later in the excel spreadsheet which is then forwarded electronically to RBZ on weekly basis. There is therefore no delay in processing export documents
NTB-000-142	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-06-09	View
Complaint:	Zimbabwe imposes restrictions on imports of maize meal
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of mealie-meal .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-142	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-06-09	View
Complaint:	Zimbabwe imposes restrictions on imports of maize meal
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of mealie-meal .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-143	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-03-04	View
Complaint:	Zimbabwe imposes import restrictions on flour
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of flour .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-144	1.8. Import bans	2009-07-27	Zimbabwe: Ministry of Industry & Commerce	South Africa	Resolved 2011-03-04	View
Complaint:	An import ban has been put in place for poultry products
Resolution status note:	Zimbabwe reported that the ban has since been lifted on poultry and its products.
NTB-000-145	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-27	Zimbabwe: Ministry of Agriculture	South Africa	Resolved 2011-06-09	View
Complaint:	A 10% import levy is imposed on all agricultural products.
Resolution status note:	Zimbabwe reported that import levy has been suspended on all basic commodities most of which are agricultural in nature.
NTB-000-171	2.3. Issues related to the rules of origin	2009-07-27	Zimbabwe: Ministry of Trade	Malawi	Resolved 2010-07-30	View
Complaint:	Rice has been turned back from Zimbabwe according to allegations of misuse on Rules of Origin.
NTB-000-194	2.2. Arbitrary customs classification	2009-07-27	Zimbabwe: Ministry of Industry & Commerce	Zimbabwe	Resolved 2011-03-01	View
Complaint:	The Zimbabwe tariff regime has a wide dispersion of import duty rates across the harmonised System. Zimbabwe Revenue Authority (ZIMRA) and importers are often engaged in disputes over which tariff code to classify certain commodities. Where two tariff codes appear similar, ZIMRA officials would want to maximize revenue and classify commodities according the high revenue earning tariff. At the same time, importers classify commodities according to the lowest tariff rates in order to minimize costs. These tariff classification disputes act as a non tariff barrier which can delay the clearing of goods. Valuation of goods is done by senior Customs (ZIMRA) Officers who are not always available thus causing further delays.
Resolution status note:	Zimbabwe reported that Clear tariff resolution structures are in place. These start from station level up to National level. Importers of goods may escalate the disputes to Fiscal courts and ZIMRA may also seek the assistance of WCO tariff rulings.
NTB-000-195	2.10. Inadequate or unreasonable customs procedures and charges	2009-07-27	Zimbabwe: Zimbabwe Revenue Authority	Zimbabwe	Resolved 2011-03-01	View
Complaint:	Valuation of goods is done by senior Customs (ZIMRA) Officers who are not always available thus causing further delays.
Resolution status note:	Zimbabwe reported that an office specifically dealing with valuation matters is now in place at Beitbridge and is headed by a senior officer.
NTB-000-200	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Licences for importing cooking oil are only issued in times of shortages.
Resolution status note:	Zimbabwe reported that trade in cooking oil has been liberalised. This requirement is no longer obtaining.
NTB-000-209	3. Technical barriers to trade (TBT) B33: Packaging requirements	2009-07-27	Zimbabwe: Ministry of Health	Zimbabwe	Resolved 2011-06-10	View
Complaint:	The health and phytosanitary regulations states that, "no person shall import into Zimbabwe any bottle, can, jar or other receptacle which has been used solely for storing or transporting honey or unprocessed royal jelly which honey or jelly was manufactured or produced in any country other than a specified[1] country unless such bottle, can jar or other receptacle has been sterilized after such use.
Resolution status note:	Zimbabwe reported that regulations were put in place to protect the environment.
NTB-000-210	7.6. Lack of information on procedures (or changes thereof)	2009-07-27	Zimbabwe: Ministry of Agriculture	Zimbabwe	Resolved 2010-07-30	View
Complaint:	There is no formal dissemination of information as to which agricultural products require permits. Importers are thus caught unaware and spend time processing documents required.
Resolution status note:	Zimbabwe reported that the Ministry of Agriculture, Mechanisation and Irrigation Development is currently working on finalising their website on which such information can be accessed. Also a brochure containing such information is currently being worked on. The Permits office offers advice to clients on walk in basis.
NTB-000-211	2.4. Import licensing	2009-07-27	Zimbabwe: Ministry of Agriculture	Zimbabwe	Resolved 2013-05-23	View
Complaint:	Restrictions on agricultural goods. Some officials at the border posts are not fully aware of the implications and objectives of requiring permits for agriculture. Thus some consignments are allowed to be imported without import permits.Issuing of permits is centralized to Ministry of Agriculture Head Office, in Harare which is costly and inconvenient for those living out of Harare
Resolution status note:	At the 10th meeting of the SADC Sub Committee on Trade Facilitation held on 14-15 June 2012, Zimbabwe reported that it was working towards decentralization of issuance of permits. The process was already ongoing and some towns had already been given authority to issue permits. At their 11th meeting held on 23 may 2013 in Gaborone, SADC Committee on Trade Facilitation noted that draft legislation has been developed and therefore this NTB could be marked resolved since it is receiving appropriate attention to improve the issuance of permits
NTB-000-215	2.4. Import licensing	2009-07-27	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Cooking oil can only be exported after obtaining a license from the Ministry of Industry and International trade
NTB-000-370	2.7. International taxes and charges levied on imports and other tariff measures	2010-02-10	Zimbabwe: Revenue Authority	Zambia	Resolved 2011-07-28	View
Complaint:	Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry.
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region.
NTB-000-377	2.3. Issues related to the rules of origin	2010-02-10	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Small traders are denied certificates of origin by producers of products in cases where declarations by producers have to be given. ZIMRA has put in place a law where such declarations are denied which is against the protocol provisions
Resolution status note:	Zimbabwe reported that ZIMRA does issue certificates of origin. All certificates that are presented to ZIMRA for processing and the goods do meet the origin criteria are processed.
NTB-000-101	1.2. Government monopoly in export/import	2009-07-26	Zimbabwe: Ministry of Agriculture	South Africa	Resolved 2010-11-22	View
Complaint:	Zimbabwe has single marketing channel for basic commodities.
Resolution status note:	Zimbabwe reported that this is no longer obtaining.
NTB-000-387	7.9. Inadequate trade related infrastructure	2010-12-03	Zimbabwe: Victoria falls	Zambia	Resolved 2011-06-06	View
Complaint:	Flt Ks 131 ACK 5928/ACE 6891 T/ ACC 4918 T. This vehicle has a GVM of 54.4 tons on the Lstone weighbridge but is declared at 57.13 tons in Vic Falls. The truck has been refused a reweigh for 4 days which is against the normal practice. This is an electronic weighbridge and from vast experience on Zambian weighbridges, it is suspected that the weight is recorded incorrectly by the operator pressing the enter button before the weighbridge settles and therefore recording a higher weight than actual. Zimbabwe is also charging exccessive fines above the SADC recommended scale of fines by demanding a rate massively in excess. Zimbabwe also does not give a percentage allowance as per SADC agreement.
Resolution status note:	On 06 June 2011, Zimbabwe reported that that the Victoria Falls Weighbridge was calibrated (standardised) in mid-March 2011. The Ministry of Industry and Commerce's Trade Measures Department together with the Vehicle Inspection Department (VID) carried out the standardisation process. Zimbabwe has not yet received any complaints since then.
NTB-000-399	7.3. Corruption	2011-02-21	Zimbabwe: kariba border post	Zimbabwe	Resolved 2012-03-28	View
Complaint:	Lake harvest company was refused to export fish using kariba bridge on this particular date yet they were allowed to do so ,the man who was on interpol this day wanted some money from this company as bribe ,after refusal he denied to stamp the gate pass, this led to the fish to be bad and it was 4tonnes,all that fish perished as they took long in negitiating
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that complaints relating to bribery should be reported immediately to the officer in charge for traceability and immediate action besides the online system for transparency. This could have been a once off incidence

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