Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 621 to 640 of 920

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-364	5.12. Export restraint arrangements	2010-02-10	Zambia: Ministry of Agriculture	Zambia	Resolved 2011-03-04	View
Complaint:	The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.
Resolution status note:	Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	During the 8th meeting of the SADC Sub Committee on Trade Facilitation ,Mozambique reported that the US$150 is a scanning charge gazette and information available to port users. Security is not assigned arbitrarily.
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	Mozambique advised that consultations with the CORNELDER - the Company responsible for the Beira Port had been completed and that the issue had been resolved
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border.
NTB-000-353	7.9. Inadequate trade related infrastructure	2010-02-10	SADC	Namibia	Resolved 2016-10-07	View
Complaint:	A truck legally loaded in Namibia may not be legally loaded in another SADC country due to lack of uniform loads and Gross Vehicle Mass (GVM) standards in SADC. There is need to standardize the axle loads
Resolution status note:	FESARTA reported that this NTB was no longer in place
NTB-000-370	2.7. International taxes and charges levied on imports and other tariff measures	2010-02-10	Zimbabwe: Revenue Authority	Zambia	Resolved 2011-07-28	View
Complaint:	Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry.
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region.
NTB-000-375	2.3. Issues related to the rules of origin	2010-02-10	SADC	Zimbabwe	Resolved 2011-11-10	View
Complaint:	There is lack of clarity and information on the authorities issuing and processing SADC certificates of origin in Member states.
Resolution status note:	SADC secretariat reported that : as stated in rule 9 of the Annex I of the SADC Protocol on Trade, “Member States shall deposit with the Secretariat the names of Departments and Agencies authorized to issue the certificates required […], specimen signatures of officials authorized to sign the certificates and the impressions of the official stamps to be used for that purpose, and those shall be circulated to Member States by the Secretariat.” SADC Secretariat circulates all the documentary evidence to Member States immediately upon reception. Additionally, the SADC Customs Unit is working in a user-friendly customs related link in the SADC Secretariat’s website to accommodate not only issues related to documentary evidence for the process of SADC RoO, but also all the binding documentation that enhances trade in the Region.
NTB-000-359	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Kenya: Ministry of Home Affairs	Tanzania	Resolved 2011-07-28	View
Complaint:	In Kenya, police can claim that a container is security risk and arrest it until customs people come.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	South Africa reported that Zambia needs to send information needed to evaluate their plant disease situation, legislation, standards and other requirements to the South African Department of Agriculture, Forestry and Fisheries . PQPS certificates can not be issued if the above information is not known.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	On 1 June 2011 , South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known
NTB-000-361	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2016-06-29	View
Complaint:	Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination.
Resolution status note:	The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014
NTB-000-358	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Democratic Republic of the Congo: Ministry of Trade	Tanzania	Resolved 2023-02-20	View
Complaint:	The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.
Resolution status note:	Member States agreed to resolve on the strength that no complaints had been received .
NTB-000-363	7.7. Complex variety of documentation required	2010-02-10	Kenya: Kenya Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.
Resolution status note:	Issue resolved through COMESA Customs and Trade Committee
NTB-000-368	2.4. Import licensing Policy/Regulatory	2010-02-10	South Africa: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	South Africa denies Plant import permit for imports of chilies from Zambia
Resolution status note:	South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known.
NTB-000-360	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online.
NTB-000-346	1.1. Export subsidies B81: Product registration/approval requirements	2010-02-09	Botswana: Ministry of Health	Botswana	Resolved 2011-06-08	View
Complaint:	The Botswana drug registration process was intended to safeguard public health. However, due to lack of human resources, to administer the process, half of the drugs available in South Africa are no longer available in Botswana
Resolution status note:	Botswana reported that it regulates medicines to safeguard public health and to assess products/ drugs. There is a priority list for drugs, e.g. for the following diseases; HIV, Tuberculoses and Malaria. The issue of lack of human resources is being addressed
NTB-000-348	5.1. Quantitative restrictions	2010-02-09	Botswana: Ministry of Trade	Botswana	Resolved 2011-07-22	View
Complaint:	Botswana regulates importation and pricing of petroleum products
Resolution status note:	Botswana reported that petroleum products are not regulated
NTB-000-348	5.1. Quantitative restrictions	2010-02-09	Botswana: Ministry of Trade	Botswana	Resolved 2011-07-22	View
Complaint:	Botswana regulates importation and pricing of petroleum products
Resolution status note:	On 22 July 2011, Botswana reported that petroleum products are not regulated
NTB-000-347	5.1. Quantitative restrictions	2010-02-09	Botswana: Ministry of Agriculture	Botswana	Resolved 2010-11-29	View
Complaint:	Botswana regulates importation of grains
Resolution status note:	Botswana reported that it has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.

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