Complaint number |
NTB Type
Check allUncheck all |
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
NTB-000-091 |
2.3. Issues related to the rules of origin |
2009-07-26 |
South Africa: SouthAfrica Revenue Services |
Mauritius |
Resolved 2011-03-09 |
View |
Complaint:
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South Africa is not accepting the certificate of origin for cake decorations from Mauritius. |
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Resolution status note:
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South Africa reported that this is no longer existing |
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NTB-000-108 |
7.9. Inadequate trade related infrastructure |
2009-07-26 |
Angola: Telecommunications Department |
South Africa |
Resolved 2011-11-30 |
View |
Complaint:
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Angola postal and delivery services are unrelaible |
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Resolution status note:
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During the NTB workshop held in Luanda on 30 November 2011, Angola reported that postal services have been improved significantly in the last few years. DHL, and other services are now available in post offices. The NTB is therefore resolved. |
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NTB-000-105 |
2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory |
2009-07-26 |
Malawi: Malawi Revenue Authority |
South Africa |
Resolved 2012-04-26 |
View |
Complaint:
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Malawi imposed 20%surcharge on all imports of chicken and eggs. |
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Resolution status note:
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At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs, Malawi reported that they are still charging the 20% excise duty as indicated by the complainant. They indicated that this is in their regulation and there are no indications that the situation might change soon. South Africa pointed out that this is a NTB and Malawi should endeavour to remove it. SA also requested Malawi to upload the regulation on the NTB website as a comment to this complaint, and post the relevant regulation on the website under “notifications”. It was therefore resolved that this NTB be transferred to the section for Resolved NTBs of regulatory nature for further consideration since no action can be taken immediately. |
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NTB-000-116 |
8.7. Costly Road user charges /fees |
2009-07-26 |
Malawi: Ministry of Transport |
South Africa |
Resolved 2012-04-26 |
View |
Complaint:
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Malawi charges very high road leivies |
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Resolution status note:
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At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs,Malawi reported that it was difficult to get further information from the complainant as this was uploaded before the online system allowed complainants to provide their contact details. However, Malawi would consult with the Ministry of Transport to gather all the transport related charges and upload them on the NTB website, for transparency. It was resolved that this NTB could not be processed for now until such time South Africa provides adequate information on the complaint. In the meantime, the NTB would be considered resolved, until the agreed information is made available. South Africa requested that the NTB be transffered to the section for resolved NTBs of policy and regulatory nature since the regulations are in place in Malawi. |
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NTB-000-104 |
2.7. International taxes and charges levied on imports and other tariff measures |
2009-07-26 |
Botswana: Ministry of Agriculture |
South Africa |
Resolved 2011-01-10 |
View |
Complaint:
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Botswana imposed 15% levy on wheat imports |
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Resolution status note:
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Botswana advised that she does not impose levy on wheat imports. |
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NTB-000-115 |
8.7. Costly Road user charges /fees Policy/Regulatory |
2009-07-26 |
Botswana: Ministry of Transport |
South Africa |
Resolved 2011-01-10 |
View |
Complaint:
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Botswana charges very high road levies. |
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Resolution status note:
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Botswana reported that Botswana charges road levies on entry to Botswana at the border only. Road levies are used for road maintenance in Botswana, and are only paid once at entry point. |
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NTB-000-129 |
2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory |
2009-07-26 |
Eswatini: Bordergate |
Botswana |
Resolved 2011-06-06 |
View |
Complaint:
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A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT. |
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Resolution status note:
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The Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
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NTB-000-129 |
2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory |
2009-07-26 |
Eswatini: Bordergate |
Botswana |
Resolved 2011-06-06 |
View |
Complaint:
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A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT. |
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Resolution status note:
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Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
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NTB-000-130 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Eswatini: Bordergate |
Eswatini |
Resolved 2011-06-06 |
View |
Complaint:
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Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries |
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Resolution status note:
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Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
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Products:
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2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed) |
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NTB-000-132 |
2.8. Lengthy and costly customs clearance procedures Policy/Regulatory |
2009-07-26 |
South Africa: South Africa Revenue Services |
Eswatini |
Resolved 2012-04-26 |
View |
Complaint:
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South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month. |
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Resolution status note:
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At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved. |
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NTB-000-120 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Seychelles: Ministry of Trade |
Seychelles |
Resolved 2010-07-29 |
View |
Complaint:
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The administrative procedures for issuing import licences require improved efficiency |
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Resolution status note:
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Seychelles reported that Infrastructural and human resources limitations being addressed |
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NTB-000-121 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Seychelles: Customs |
Eswatini |
Resolved 2011-06-03 |
View |
Complaint:
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There is total lack of consistency in the application of customs procedures at all clearing offices. |
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Resolution status note:
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Seychelles reportd that the situation has much improved with ASYCUDA++ |
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NTB-000-122 |
2.7. International taxes and charges levied on imports and other tariff measures |
2009-07-26 |
Seychelles: Customs |
Seychelles |
Resolved 2011-06-03 |
View |
Complaint:
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Seychelles has recently imposed a levy on imports of pork and poultry products into that country |
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Resolution status note:
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Seychelles reported that this is no longer the case |
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NTB-000-089 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Tanzania: Tanzania Revenue Authority |
Mauritius |
Resolved 2011-05-23 |
View |
Complaint:
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There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released. |
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Resolution status note:
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Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. |
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NTB-000-093 |
7.5. Lengthy procedures |
2009-07-26 |
Tanzania: Banking Institutions |
Mauritius |
Resolved 2011-05-23 |
View |
Complaint:
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Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank. |
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Resolution status note:
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Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process |
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NTB-000-092 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Tanzania: Dar-es-Salaam Port |
Mauritius |
Resolved 2011-05-23 |
View |
Complaint:
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Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult. |
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Resolution status note:
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Tanzania reported that there is no pre-shipment inspection for exports from Mauritius. |
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NTB-000-117 |
5.1. Quantitative restrictions |
2009-07-26 |
Kenya: Kenya Revenue Authority |
Mauritius |
Resolved 2011-07-28 |
View |
Complaint:
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Restrictive import permit imposed by Kenya for importation of bread flour. This has been in place for more than ten years now. |
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Products:
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1101.00: Wheat or meslin flour |
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NTB-000-099 |
1.2. Government monopoly in export/import |
2009-07-26 |
Botswana: Ministry of Trade |
South Africa |
Resolved 2010-11-22 |
View |
Complaint:
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Botswana has single marketing channel for maize |
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Resolution status note:
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Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation. |
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NTB-000-097 |
1.2. Government monopoly in export/import Policy/Regulatory |
2009-07-26 |
Botswana: Ministry of Trade |
South Africa |
Resolved 2020-03-13 |
View |
Complaint:
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Botswana has a single channel marketing for meat. |
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Resolution status note:
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Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players. |
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NTB-000-097 |
1.2. Government monopoly in export/import Policy/Regulatory |
2009-07-26 |
Botswana: Ministry of Trade |
South Africa |
Resolved 2020-03-13 |
View |
Complaint:
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Botswana has a single channel marketing for meat. |
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Resolution status note:
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On 13 March 2020, Botswana Focal Point reported that the Botswana Ministry of Agricultural Development and Food Security was in the process of establishing a meat regulator that will oversee import and export of meat products including beef. A regulation was issued late 2019 repealing the clause on the Botswana Meat Commission (BMC) Act that gave BMC the mandate as the sole exporter of cattle and its edible products, and instead mandated the Minister of Agricultural Development and Food Security to consider applications for any person wishing to export beef and its products. |
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