Resolved complaints

Showing items 861 to 866 of 866
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-001-249 6.5. Variable levies 2025-02-04 Kenya: KRA Uganda Resolved
2025-11-25 		View
Complaint: Excise duty being charged on onions, potatoes, potato crisps and potato chips transferred from Uganda to Kenya.
This means they are being treated as imports. This was effective 1st July 2022, at a rate of 25% imposed against the EAC CUP.
Kenya is requested to consider removing the excise duty with immediate effect 		 
Resolution status note: Uganda submitted that the discriminatory Law was repealed through the Finance amendment Act of 2025.  
NTB-001-241 7.6. Lack of information on procedures (or changes thereof) 2025-03-06 Kenya: Mandera Kenya Resolved
2025-05-30 		View
Complaint: Tanzania Revenue Authority officers do not seem to have RECTS seals, therefore, demanding for facilitation from transporters. The facilitation includes, Per diem, incidental allowance, in transit allowance and fuel for the government vehicles.  
Resolution status note: The meeting noted that the complaint was administrative and should be referred to the Committee on Customs for consideration
The meeting noted that the trader did not pay the amount requested of them.
The NTB was referred to SCOC for consideration and resolution 		 
Products: 6117.90: Parts of garments or clothing accessories, knitted or crocheted, n.e.s.  
NTB-001-254 2.13. Issues related to Pre-Shipment Inspections 2025-04-01 Malawi: Songwe Malawi Resolved
2025-06-17 		View
Complaint: We are a company that exports groundnuts from Malawi to Kenya. On average we export three containers in a month to Kenya. Before loading the cargo into the container, the cargo is being inspecting by the MRA official who certify the accuracy of the cargo being loaded into the container for Export.

Once the container is loaded, a seal is placed on it till the container reaches the exit border post, where this seal is removed again for the second confirmation of the load being exported. This requires offloading the consignment, running the risk of contamination, damage and delays as well as cost of offloading and loading. We have been exporting to Kenya since 2022. However, since October 2024, we have been encountering these challenges of being forced to offload cargo at the exit boarder post for inspection purposes by MRA officials, both to and from. This is despite that the cargo is being loaded into the container in the presence of the MRA official at the point of origin of goods. As a result of this we are paying unnecessary costs which is expensive and at times delays the clearance process. All these costs are being encountered by the exporter/importer.

The exit border has machine scanners which have been out of service for some time now. If these were working, we could not encounter this delay and expense which is originating from the offloading and loading of the cargo. At the same times some of the exported or imported cargo gets damaged when carrying out this exercise. Hygiene is also another issue, considering the places where we are doing the off-loading and loading exercise.
A resolution needs to be found ASAP to avoid such delays, repetitive inspections and costs before exiting the country. 		 
Resolution status note: The NTB 001-254 issue is now effectively resolved. In a productive virtual meeting on June 17, 2025, key stakeholders—including the SADC Secretariat, a representative from the concerned company in Malawi, the Malawi Revenue Authority, the SADC Business Council, and GIZ—came together to address challenges experienced by exporters at the Songwe Border Post. The Malawi Revenue Authority took the initiative to inform exporters of the obstacles encountered during border crossings and clearly outlined the customs procedures necessary for a smooth export process from Malawi. This collaborative effort demonstrates a commitment to enhancing trade efficiency and supporting exporters.  
Products: 1202.42: Groundnuts, shelled, whether or not broken (excl. seed for sowing, roasted or otherwise cooked)  
NTB-001-275 2.3. Issues related to the rules of origin 2025-08-18 Tanzania: Namanga Kenya Resolved
2025-11-25 		View
Complaint: The Tanzania Revenue Authority (TRA) Customs has raised doubts regarding the Certificate of Origin issued by the Kenya Revenue Authority (KRA). However, TRA has failed to provide any written explanation for its objections and has refused to verify the certificate directly with KRA via email.

As a result, the goods have been held at the Namanga border, causing delays and financial losses to the consignee. This action by TRA Customs constitutes a violation of the EAC Protocols and Regulations, undermines the rights of the importer, and damages the legitimate business interests of Kenyan enterprises engaged in intra-EAC trade. 		 
Resolution status note: The goods were released without any payment.  
NTB-001-287 2.6. Additional taxes and other charges 2025-09-04 Tanzania: TRA Kenya Resolved
2025-11-25 		View
Complaint: URT denial of the preferential treatment to blankets that have been manufactured in Kenya and instead subjecting the blankets to full CET of 25% duty on the blankets transferred from Kenya into URT by Spinner and Spinners LTD with reason that the company is benefitting from DRS. The raw material used in the manufacture of the blankets is EAC wide remission on HS Code 5402.33.00 as a regionally eligible code under the DRS. The affected consignment is Assessment Ref: TRA Namanga, Entry Ref. 158254115-25-9900817 subjecting to 25% duty. This creates an unfair trade barrier, distorts competition, and frustrates intra-EAC trade integration goals.

URT to grant preferential treatment to blankets enjoying regional DRS
  
Resolution status note: The consignee did not request for preferential tariff treatment when making his declaration and thus he was required to pay a total tax of Tshs 37 million. Later an amendment was done on 11th October 2025 and currently the taxes assessed are Tshs 13 million. This resolved the matter.  
NTB-001-294 1.14. Lack of coordination between government institutions 2025-10-28 Botswana: Tlokweng Gate Botswana Resolved
2026-01-16 		View
Complaint: BOBS Division Closing their service times during Holidays, weekends and festive days while Cross-border traders and Borders run through out. We urge that there be service aligned with all borders operating times and services. Consignments are then detained until their working times. we then loose revenue, standing times, conditions or goods be affected and further be exposed to risks.  
Resolution status note: The NTB can be considered resolved, taking into account the update provided by the Botswana NCP, with the BOBS information attached.  
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