Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 381 to 400 of 805

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-527	2.6. Additional taxes and other charges	2012-08-20	Zambia: Chirundu	Zimbabwe	Resolved 2013-04-12	View
Complaint:	The 16th Zimbabwe/Zambia Joint Commission held in Masvingo from 23-25 August 2012 learnt that Zambia had introduced a law which compels informal traders from outside that country to pay 1 Million Kwacha for a trading permit. The permit is valid for six months. Zimbabwe viewed the Zambia action as against the principles of the COMESA Simplified Trade Regime (STR) and also constituting an NTB.
Resolution status note:	On 25 September 2012, Zambia Focal point reported that the complaint from Zimbabwe with regard to the introduction of the Cross Border Permit valued at ZMK,000,000 as provided for under the new Immigration laws is valid. In a follow up with Zambia Immigration at Kariba Border post on 12 April 2013, it was reported that the ZMK 1 million was reasonable because the permit is a multi-entry and does not restrict traders to number of days per visit during in the six months validity of the permit. Further, the Focal point reported that Zambia was in the process of reviewing the fee downwards. The signing of the statutory instrument by the Hon. Minister of Home Affairs so as to operationalise the same is still being awaited.
NTB-000-526	1.1. Export subsidies Policy/Regulatory	2012-08-26	Zambia: Chirundu	South Africa	Resolved 2016-10-07	View
Complaint:	This complaint is registered by FESARTA. The Zambian Ministry of Agriculture has cancelled all export permits and required exporters to apply for an individual permit for each truck. No notice was given. This has resulted in significant delays in that trucks en route have to wait at the border whilst new permits are applied for. In addition, permits are only being issued for up to 30 tons. 56-ton gross combination mass vehicle combinations can load 33 tons and over, meaning a reduction of at least 10% of the load. There is no legal justification for restricting the load to 30 tons, since the road traffic regulations control loads through axle loads, gvm and gcm. Never the load on the vehicle. This will result in an increase in cost to transport the goods.
Resolution status note:	FESARTA reported that the NTB does not exist at present.
NTB-000-524	8.1. Government Policy and regulations	2012-08-06	Zimbabwe: At road blocks	South Africa	Resolved 2013-09-13	View
Complaint:	This complaint is registered by FESARTA. The Zimbabwe road traffic authorities are enforcing vehicle equipment regulations that pertain only to their own country and are not harmonized with other countries. An example of this is for a truck to display its tare and gross mass on the exterior of the vehicle, in numbers and letters of a particular size. This requirement is not the same as for other countries. The Zimbabwe authorities should accept the certificates of roadworthiness from other countries. Zimbabwe should not harass drivers for such issues.
Resolution status note:	On 13 September 2013, FESARTA reported that they had subsequently received a letter from the Ministry of Transport, Communications and Infrastructural Development, directed to the Zimbabwe Republic Police, instructing the police to accept the standards of South African vehicles. FESARTA believes that this letter will also indirectly apply to vehicles from countries other than South Africa entering Zimbabwe. Therefore, FESARTA recommends that NTBs 524 and 563 be considered resolved.
NTB-000-523	7.1. Arbitrariness	2012-08-06	Democratic Republic of the Congo: On all roads	South Africa	Resolved 2012-12-03	View
Complaint:	This complaint is registered by FESARTA. the traffic police and other authorities in DRC, are enforcing a 40km/hr speed limit on all roads. If the speed is exceeded, a spot fine of US$500 is imposed. If the truck is impounded, a further US$100 per day is charged for parking. This is an unacceptable acitivity, since the normal speed limits are clearly marked with road signs. 40km/hr throughout the country is not a realistic speed limit.
Resolution status note:	On 02 December 2012, the Department of Transport in the DRC advised that an agreement between the drivers and the DRC government was reached that , until 30 January 2013, there will be no speed limits imposed. The DRC government will look at the drivers behaviour and will come back with a final solution to this issue after 30 January 2013.
NTB-000-522	2.3. Issues related to the rules of origin	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-04-10	View
Complaint:	Non recognition of EAC certificate of origin by Tanzania Revenue Athority for furniture products manufactured in Kenya
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that this was a one off incidence which had been resolved.
NTB-000-521	2.3. Issues related to the rules of origin	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-04-10	View
Complaint:	TRA rejects EAC certificates of origin . Tanzania Revenue Authority imposes a duty of 25% of EABL products exported to its subsidiary Serengeti breweries limited in Tanzania
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that certificates of origin are now issued for all EAC products both ion the STR and normal exports.
NTB-000-520	6.5. Variable levies Policy/Regulatory	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Beef and Pork from Kenya Farmers Choice are being charged 25% by Tanzania because the company is in the duty remission scheme despite the products not benefiting from the duty remission scheme.
Resolution status note:	During SCTIFI meeting held on 16 November2018, Kenya reported that the NTB was resolved
NTB-000-519	8.8. Issues related to transit	2012-06-20	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2013-10-17	View
Complaint:	Payment of double handling charges at the ICDs and at the Dar es Salaam port.
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, United Republic of Tanzania (URT) reported that the ICD charges are part of port charges and are therefore not additional charges. The only additional charges are on demurrage. However, Burundi requested to re-submit documentation supporting their submission through the EAC Secretariat. In the meantime, URT to investigate further and revert at the next EAC Regional Forum on NTBs in September, 2013. The meeting agreed to resolve this NTB on the basis of URT submission.
NTB-000-518	8.8. Issues related to transit	2012-07-09	South Africa: Durban sea Port	South Africa	Resolved 2016-10-07	View
Complaint:	This complaint is registered by FESARTA. The South African Cross-Border Road Transport Agency is wanting to fine trucks for not having road transport permits for the complete trip from Durban to the DRC. In terms of the bi-lateral transport agreement between Zimbabwe and South Africa, Zimbabwe had issued a permit to a transporter for the Durban-Zimbabwe leg of the trip. Zimbabwe could not issue a bi-lateral permit all the way to DRC because there is no bi-lateral transport agreement between Zimbabwe and DRC. Both Zimbabwe and DRC are members of COMESA and therefore Zimbabwe was able to issue a COMESA PTA Carriers Licence to the transporter, to operate between Zimbabwe and the DRC. Thus, effectively, the transporter had permits to cover the complete trip from Durban to DRC. The fact that neither the CBRTA nor Zimbabwe could issue a single permit for the full trip, was not the fault of the transporter. The CBRTA should be facilitating trade between the three countries and not be trying to find any opportunity to fine transporters.
Resolution status note:	FESARTA reported that the NTB does not exist at present.
NTB-000-517	8.7. Costly Road user charges /fees Policy/Regulatory	2012-07-16	Democratic Republic of the Congo: KIPUS Mine	Tanzania	Resolved 2012-07-20	View
Complaint:	Tanzania Truck Owners Association (TATOA) reported that Tanzania Trucks, after delivering a consignment they carried from Tanzania to Congo, are charged $100,000/= per truck if they want to carry another consignment on their way back to Dar es Salaam. The attached receipt is just evidence for one transaction but there are other transporters who have paid such charges while there are also other transporters whose vehicles have been detained until now. This fee is charged at KIPUS mine in the name of LOCAL INCOME TAX WHILE LOADING CARGO. Tanzania regards this as an NTB and she needs to know the reason for charging such a huge amount of money from transporters. DRC focal point is requested to treat this matter as urgent since a number of tracks are still detained at Kipus Mine in the D. R. Congo.
Resolution status note:	On 08 October, Tanzania focal point reported that the DRC released the trucks held at the KIPUS Mine . This NTB is therefore considered resolved.
NTB-000-516	2.9. Issues related to transit fees	2012-07-01	Eswatini: Ngwenya	Mozambique	Resolved 2013-06-10	View
Complaint:	My family and I were requested to pay an "alledged" import duty for groceries valued at around 800 Rands even though we clearly stated that we were in transit travelling from South Africa to Mozambique. The customs official kept insisting that we would be given a receipt and to our amazement the receipt had my husband's name but instead of his addressing being Maputo it was registered Manzini. Would the Swazi focal point(s) please clarify if this is the usual procedure for goods transiting Swazilang, whether commercial or for personal consumption
Resolution status note:	On 10 June 2013, Swaziland Focal Point reported that the matter had been settled with the complainant after all information supplied was verified with Swaziland Revenue authority requirements for th eimportation of personal goods.
NTB-000-515	8.7. Costly Road user charges /fees	2012-06-27	Zambia: Kazungula Ferry	South Africa	Resolved 2016-09-07	View
Complaint:	This complaint is registered by FESARTA. Transporters are being charged a motor vehicle fee by Siavonga Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads. Please refer to NTB 480
Resolution status note:	Zambia advised that all Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. The measure shall be uploaded onto the online NTMs database .
NTB-000-514	8.4. Transport related corruption	2012-02-06	Zambia: Nakonde	South Africa	Resolved 2013-04-10	View
Complaint:	This complaint is registered by FESARTA. A company by the name of ZAMESCO, is charging transporters to park at the Nakonde border post. The charge is 24 US dollars per day. There is no official parking area and so the trucks would normally park along the road. However, they are forced to park in ZAMESCO's parking area, without being given any alternative. The Zambian authorities have not regulated these parking charges, nor have they condoned them. These are arbitrary charges imposed by a company that has no authority to do so. They are uneccessarily increasing the cost of transport on the Dar es Salaam corridor. Attached are scanned copies of parking receipts.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that ZAMESCO is a private dry port. Vehicles have the option to park along the road side.
NTB-000-513	1.14. Lack of coordination between government institutions	2012-04-19	Zambia: Livingstone	Mozambique	Resolved 2013-04-10	View
Complaint:	Zambian Ministry of Public Works has different operating hours compared to other border agents. On the 19th of April I got to the border at 6:30pm was cleared by both Immigration and Customs but was told that I would have to return to the border the next day because the Public Works officer had already left and I could not continue my trip without pay the toll fee. When I enquired about this officer's working hours I was told that he left between 4 and 5pm but the border only closes at 10 pm (if memory serves me right).
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that the differences in the working hours for the different agencies had been brought to their attention and that all border agencies operate at the same operating hours.
NTB-000-512	8.6. Vehicle standards	2012-06-01	Tanzania: Tunduma	South Africa	Resolved 2013-04-10	View
Complaint:	While the SADC and most EAC countries as well as most international countries allow a vehicle length (semi truck and trailer) of 18,5 M Tanzania only allows 17,5M. This is, in itself, not really a problem, and we are willing to buy permits in order to comply with that country's rules. However the only way you can obtain a permit is to arrive at Tunduma border post (or any border post ) then you have to pay someone to catch a bus for about 900 Kms and apply in Dar es Salaam. This can take days and then to aggravate the situation, the permits will only be issued on a Thursday, then the runner has to catch a bus all the way back to the border post in unreliable busses etc. It only took two days to clear the transit goods into Tanzania for transit into Kenya, however we have had to wait approximately ten days just to get a permit for being the normal SADC length of vehicle. We are carrying UN goods and we have now missed the deadline for the goods to be loaded onto the ship in Mombasa. It is entirely unacceptable that Thousands of Dollars of time and money are now lost due to such a rule that the rest of world has moved past. Also if Tanzania wishes to continue to collect revenue for permits then is it not an easier solution for them to have an office at the border (possibly VID) that can issue a permit and allow goods to move in due time. At the very least could Tanroads, or the Ministry not simply allow pre purchase or order of the permits via internet and let VID issue and check the vehicle dimensions at the border? Why does this have to be such a difficult and time consuming issue that slows down trade into and across Tanzania's borders
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania had consultations with South Africa and agreed it was a one off incident and if any issues arise they should contact Tanroad office at the Tunduma Border.
NTB-000-511	8.1. Government Policy and regulations	2012-03-14	Tanzania: Ministry of Transport	Kenya	Resolved 2012-06-01	View
Complaint:	Kenya tourist vans are not allowed to enter Tanzania. They are required to off load tourists to Tanzania registered vans.
Resolution status note:	On 1 June 2012, Tanzania reported that, Tourist vans from Kenya are allowed to enter into Tanzania as foreign vans provided they have C32 formerly known as C36. A van carrying below 9 passengers are allowed free for 7 days. Van with 10 and above passengers are categorized as commercial vans and required as per Transit Act, 1995 to pay US$ 16 per axles in every 100 kms. Tanzania advises Partner states to adhere to requirements for entry into another Partner State to avoid delays and inconveniences. Tourist vans should make sure they check all requirements and have fulfilled them before they set off for Tanzania.
NTB-000-510	2.3. Issues related to the rules of origin	2012-03-14	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2012-05-15	View
Complaint:	Cigarettes manufactured in Kenya exported to Tanzania required to have a local 75% tobacco content.
Resolution status note:	During the EAC Dedicated meeting on Non tariff Barriers held in Mombasa on 14th March 2012, Tanzania reported that the requirement for 75% local content for BAT cigarrets had been abolished and therefore the NTB is resolved.
NTB-000-509	2.3. Issues related to the rules of origin	2012-03-14	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2012-05-21	View
Complaint:	Lack of availability of EAC simplified certificate of origin issued by Tanzania
Resolution status note:	On 21 may 2012, Tanzania reporterd that, the Simplified Certificates of Origin had been posted to all TRA regional managers, district managers and officer in charge of all border stations as at Friday 18th May, 2012.
NTB-000-508	8.7. Costly Road user charges /fees	2012-03-14	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-10-17	View
Complaint:	Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that the $200 Charged on all Tracks entering Tanzania had been abolished abolished effectively from June 2012 and instructions had been sent to all posts to stop charging this levy.
NTB-000-508	8.7. Costly Road user charges /fees	2012-03-14	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-10-17	View
Complaint:	Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, and United Republic of Tanzania reported that the USD 200 levy on Kenya trucks was abolished in June, 2012.

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