Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 301 to 320 of 824

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments Check all Uncheck all 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures Check all Uncheck all 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations Check all Uncheck all 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports Check all Uncheck all 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems Check all Uncheck all 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding Check all Uncheck all 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-836	2.6. Additional taxes and other charges Policy/Regulatory	2018-10-26	Tanzania: Tanzania Dairy Board	Rwanda	Resolved 2023-02-20	View
Complaint:	Milk exported to Tanzania attracts numerous charges collected by different institutions including Tanzania Bureau of Standards, Tanzania Foods and Drugs Authority and Tanzania Dairy Board. Also, to import a kilogramme of milk in Tanzania, under the newly signed Animal Diseases and Animal Products Movement Control Regulations published on 31st August 2018 (Government Notice No 476) and which entered into force on 1st October 2018, Tanzania now requires to pay Tsh 2,000 on milk imported from outside the country from Tsh150. This is a 1,233% increase (https://allafrica.com/stories/201810030671.html ). This is a total ban since milk imported cannot compete with the local one.
Resolution status note:	URT reported to the regional meeting that TFDA does not exist, TBS and TMDA do not charge. Hence the issue of numerous charges is resolved. The Tanzania Dairy Board Charges have been revised from 2,000 to 1,000 through Government Notice number 478 of July 2022. The remaining charge is part of the ongoing process of harmonization of fees, levies, and charges. Hence the meeting agreed that the NTB is resolved.
NTB-000-835	8.1. Government Policy and regulations Policy/Regulatory	2018-01-19	Tanzania: Namanga	Kenya	Resolved 2019-05-03	View
Complaint:	KNCCI as a business membership organization, is in receipt of complaints that the chemical sector is being requested by the United Republic of Tanzania to: 1. Pay Tshs 90,000 equivalent to Kshs 4,500 annually for the Government Chemical Laboratory Transport Permit to allow them to transport their chemical products to their customers. The permit takes about 3 weeks for it to be approved 2. Register the companies in Tanzania and to use Tanzanian registered Vehicles instead of Kenyan registered vehicles to transport their products to the customers The above is in addition to the import tax that the companies pay hence it is felt that these are additional costs being levied on the manufacturers/exporters
Resolution status note:	anzania informed the Regional Monitoring Committee on 3rd May, 2019 that: 1. According to the EAC vehicle load Act 2016, the permit is mandatory and hence is not an NTB. 2. The permit is now issued immediatly and is online since 1st April, 2019 www.portal.gcla.go.tz; www.gcla.go.tz 3. Registration of the transporter is mandatory in Tanzania due to the sensitivity of the goods and public health. This is a regional and international requirement. 4. GCLA does not require other Partner States to use Tanzania registered vehicles when transporting chemicals into Tanzania. It is the Company that needs to be registered by GCLA. The meeting agreed that all Partner States should sensitze their business community on the requirements for the transportation and handling of Chemicals in region in accordance with Regional and International Laws. The NTB was resolved.
NTB-000-845	8.4. Transport related corruption	2018-09-03	Tanzania: Rusumo	Rwanda	Resolved 2018-11-16	View
Complaint:	Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo.
Resolution status note:	Tanzania reported that this NTB was resolved through administrative procedures.
NTB-000-846	7.5. Lengthy procedures	2018-09-06	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania registers Kenya Trucks carrying transit goods.
Resolution status note:	Tanzania informed the meeting that it is not a new registration but recording them in the system for the purpose of the SCT. This is done annually and is free. URT informed the Meeting that this is declaration and recording of trucks but not registration. The NTB was resolved
NTB-000-847	7.5. Lengthy procedures	2018-09-28	Tanzania: Isebania	Burundi	Resolved 2018-11-16	View
Complaint:	TRA is requiring escort for wines, spirits, and Palm oil destined to Burundi. This decision was not communicated to Burundi and Importers are expected to pay TZS 1,500,000 for this.
Resolution status note:	TRA reported that escorts have been discontinued. NTB resolved
NTB-000-851	1.4. Preference given to domestic bidders/suppliers	2018-08-09	Tanzania: Ministry of Livestock	Kenya	Resolved 2018-11-16	View
Complaint:	Discrimination of beef products by Tanzania where Tanzanians are advised to source beef locally.
Resolution status note:	Tanzania informed the SCTIF meeting that the importer was advised and was given an import permit. The Meeting agreed that this NTB is resolved.
NTB-000-852	2.6. Additional taxes and other charges	2018-07-05	Tanzania: Ministry of LiveStock	Kenya	Resolved 2018-11-16	View
Complaint:	Increase of Import and Export fees on animal and animal products by Tanzania. Tanzania has amended the “Animals & Animal Products Movement Control (Amended) Regulations, 2018” that has increased the charges.
Resolution status note:	The CoC guided that:- Refer the imposition of additional levies under the animal diseases (Livestock Markets) Regulations, 2018 by URT under Government Notice 476 of 31st August 2018 to SCTIFI. The Secretariat guided that where national laws impose levies on imports and exports, this should not apply to goods originating within the EAC. URT informed the meeting that such charges exist in other Partner States. The SCTIFI meeting agreedthat this guidance should therefore be applicable to all Partner States. The matter was resolved.
NTB-000-856	2.3. Issues related to the rules of origin	2018-09-18	Tanzania: TRA	Uganda	Resolved 2019-04-30	View
Complaint:	Denial of market access to sunflower oil.
Resolution status note:	During the 27th Regional Monitoring Uganda reported that Tanzania accorded Uganda sunfower originating status therefore this NTB had been resolved.
NTB-000-857	8.3. Immigration requirements (Visa, travel permit)	2018-10-01	Tanzania: Kilambo		Resolved 2023-02-20	View
Complaint:	Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders
Resolution status note:	The regulations went through the legal draftspersons. They decided to do away with having Regulations as this was not provided for under the CMP. However, some of the provisions that were in the Regulations were included in the revised EAC Schedule on Progressive Liberalization of Services. This includes the provision on the Removal of Barriers to Trade in Services. With this, all barriers under Trade in Services will be progressively removed as per the EAC Schedule. Hence the meeting agreed to resolve this NTB as it has been taken care of in the Schedule.
NTB-000-859	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2017-11-28	View
Complaint:	Lack of preferential treatment to Kenyan products especiallly edible oils and lubricants
Resolution status note:	During the bilateral between Kenya and URT in January 2018, It was agreed that TRA will carry out verification on the rules of origin for lubricants, edible oil and cement. The verification will be undertaken by 31st March 2018. Where the certificate of origin is queried, the custom administration should call for a bond as security of the goods until the verification exercise is complete. The Extra Ordinary SCTIFI that sat in February, 2018 directed that the EAC Secretariat coordinates a verification mission on edible oils, cement, lubricants in Kenya by 31st March 2018. URT reported that the verification could not be undertaken due to financial shortcomings. URT committed to undertake the consultation since this matter has financial implications. A verification was undertaken from 18th to 23rd June,2018 and the findings were communicated to all Partner States for implementation. Kenya reported that URT has not complied with the recommendations of the Verification Tanzania reported that she complied with the recommendations of the Verification except for products under Rule 11 (Sepration of materials) of the EAC Rules of Origin. Kenya reported that the NTB for Lubricants & edible oils has been resolved.
NTB-000-859	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2017-11-28	View
Complaint:	Lack of preferential treatment to Kenyan products especiallly edible oils and lubricants
Resolution status note:	The NTB was resolved by SCTIFI meeting of November 2017
NTB-000-860	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Tanzania
Resolution status note:	During the bilateral meeting that took place in January, 2018, the two Partner States agreed as follows: i) Kenya will review the Stay of Application with the view of terminating it by end of June 2018. ii) The United Republic of Tanzania will review the decision to place tariffs on Kenyan textiles with view of giving relief to manufacturers operating outside EPZ by 30th June 2018. The stay of application by Kenya ended on 30th June, 2018 and there was no extension for the same. Republic of Kenya through her letter ref.EAC/5/16/3/Vol.9(130) dated 22nd August, 2018 reported that United Repubic of Tanzania is denying preferential tariff treatment on textiles. The issue was resolved by the Customs Committee.
NTB-000-861	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Tanzania
Resolution status note:	During the bilateral meeting that took place in January, 2018, the two Partner States agreed as follows: i) Kenya will review the Stay of Application with the view of terminating it by end of June 2018. ii) The United Republic of Tanzania will review the decision to place tariffs on Kenyan textiles with view of giving relief to manufacturers operating outside EPZ by 30th June 2018. The stay of application by Kenya ended on 30th June, 2018 and there was no extension for the same. Republic of Kenya through her letter ref.EAC/5/16/3/Vol.9(130) dated 22nd August, 2018 reported that United Repubic of Tanzania is denying preferential tariff treatment on textiles. The issue was resolved by CoC
NTB-000-866	2.3. Issues related to the rules of origin	2017-11-17	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.
Resolution status note:	Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route. The Mtera route was later on gazetted vide Legal Notice No. 48 of 10th May, 2018. and hence the NTB reswolved.
NTB-000-868	2.3. Issues related to the rules of origin	2017-11-17	Tanzania: TRA	Kenya	Resolved 2018-11-16	View
Complaint:	It takes more than 14 days to resolve complaints relating to uplifting of invoice values where TRA officers decide to increase the value of the goods. This should take a maximum of two days to complete the process.
Resolution status note:	The NTB was discussed during the Bilateral meeting between Kenya and URT that was held in September, 2017 and the PSs agreed that it is an operational issue that can be easily raised and addressed between the KRA/TRA on case by case basis. The matter was resolved
NTB-000-870	8.8. Issues related to transit	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Kenya is facing challenges with the delays in verification of perishable goods namely industrial gases and milk products. Industrial gases are exported in liquid state but they very quickly evaporate into gas if the export trucks are left out in the open sun for more than 48 hours. Also, milk is a sensitive product which if not preserved in conducive environment it will get spoiled therefore, should be treated as perishable products under special clearance.
Resolution status note:	The NTB was resolved by the CoC.
NTB-000-871	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2017-11-16	View
Complaint:	Lack of preferential treatment to Kenyan products especiallly edible oils and lubricants
Resolution status note:	During the bilateral between Kenya and URT in January 2018, It was agreed that TRA will carry out verification on the rules of origin for lubricants, edible oil and cement. The verification will be undertaken by 31st March 2018. Where the certificate of origin is queried, the custom administration should call for a bond as security of the goods until the verification exercise is complete. The Extra Ordinary SCTIFI that sat in February, 2018 directed that the EAC Secretariat coordinates a verification mission on edible oils, cement, lubricants in Kenya by 31st March 2018. URT reported that the verification could not be undertaken due to financial shortcomings. URT committed to undertake the consultation since this matter has financial implications. A verification was undertaken from 18th to 23rd June,2018 and the findings were communicated to all Partner States for implementation. Kenya reported that URT has not complied with the recommendations of the Verification Tanzania reported that she complied with the recommendations of the Verification except for products under Rule 11 (Sepration of materials) of the EAC Rules of Origin. Kenya reported that the NTB for Lubricants & edible oils has been resolved.
NTB-000-873	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: TRA	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania Denial of Preferential Tariff Treatment on Printed Labels exported from Kenya. Tanzania does not offer Preferential Tariff Treatment on Printed Labels transfered from from Kenya.
Resolution status note:	The issue happened in February, 2018. Tanzania indicated that there was an issue on RoO and required verification. Kenya reported that there was an error on one of the CoO and thus caused the doubt on the RoO. Tanzania has not initiated verification procedures to-date.The EAC Secretariat received communication from Kenya with evidence that Tanzania still charges duty. The issue was resolved during Committee on Customs.
NTB-000-874	2.6. Additional taxes and other charges	2017-05-05	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.
Resolution status note:	Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route. The Mtera route was gazetted vide Legal Notice No. 48 of 10th May, 2018. The NTB was resolved
NTB-000-876	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: TRA	Kenya	Resolved 2018-05-05	View
Complaint:	It takes more than 14 days to resolve complaints relating to uplifting of invoice values where TRA officers decide to increase the value of the goods. This should take a maximum of two days to complete the process.
Resolution status note:	The NTB was discussed during the Bilateral meeting between Kenya and URT that was held in September, 2017 and the PSs agreed that it is an operational issue that can be easily raised and addressed between the KRA/TRA on case by case basis. The NTB was resolved.

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