Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 341 to 360 of 824

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments Check all Uncheck all 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures Check all Uncheck all 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations Check all Uncheck all 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports Check all Uncheck all 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems Check all Uncheck all 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding Check all Uncheck all 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Check all Uncheck all Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Check all Uncheck all Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Check all Uncheck all Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-097	3. Technical barriers to trade (TBT) B9: TBT Measures n.e.s.	2022-11-28	Tanzania: Tanzania Bureau of Standards	Malawi	Resolved 2023-03-28	View
Complaint:	Tanzania requires that we produce a Certificate of Analysis done in SGS labs only which are only in South Africa and Mauritius. The test must be done on each and every consignment which is costly and time-consuming. It could have been ideal if they could accept at least from Malawi Bureau of Standard. Other countries where we export our product accept Certificate of Analysis from our company lab.
Resolution status note:	From the report of the meting held on 28th March 2023 between SADC Business Council, The Complainant and Tanzania Bureau of Standards (TBS), both parties agreed to resolve the NTB as per the attached minutes of the meetings and the accompanying letter with Reference No. TBS/CED/PVoC/G.54/7870 dated 29th March 2023.
NTB-001-124	2.3. Issues related to the rules of origin	2023-05-01	Tanzania: Namanga	Kenya	Resolved 2024-11-23	View
Complaint:	URT denial of preferential Treatment to Motorcycle Accessories exported to TZ by Silverline Accessories LTD in Kenya. URT is charging full CET despite the exported spares having the EAC Certificate of origin confirming that the spares have been manufactured in Kenya and qualify for the EAC preferential treatment. In addition, URT have declined to respond to interventions by the Kenya Revenue Authority and the EAC Secretariat. We request URT to grant preferential treatment to Motorcycle Accessories exported by Silverline LTD in Kenya and incase URT have any doubts on the origin they should facilitate delivery of the goods and follow the ROO/protocal/EACCMA procedures to verify & ascertain their concerns.
Resolution status note:	The 45th SCTIFI meeting noted that a verification was undertaken whereby the headlamps, tail lamps, and indicators qualified for preferential treatment and are being granted preferential treatment in the United Republic of Tanzania as directed by the 44th SCTIFI. The side mirrors however that had not qualified in the first verification also qualified for preferential tariff treatment under Rule 4(1) (b) of the EAC Rules of Origin, 2015, since they met both criteria i.e. material content and Change in Tariff Heading (CTH) after a second verification.
NTB-001-136	2.6. Additional taxes and other charges	2023-10-03	Tanzania: TRA	Kenya	Resolved 2024-07-04	View
Complaint:	URT Denial of preferential Market Access for Kibo Motorcycle transferred from Kenya into URT. URT is instead demanding for full CET instead of granting the preferential treatment as the motorcycle has been accompanied with the certificates of Origin. We urge URT to grant preferential treatment to Kenya manufactured motor cycles.
Resolution status note:	There was a mistake in the Certificate of Origin. Kenya needs to rectify it and Tanzania grants preferential treatment. This is not an NTB and hence should be removed from TBP. The NTBs are resolved
NTB-001-138	1.1. Export subsidies	2023-02-01	Tanzania: Tanzania Revenue Authroity	Kenya	Resolved 2024-03-09	View
Complaint:	SCT TRA at the ICD Kenya is delaying approval of export documents causing costly delays and non-timely delivery of products to clients in URT. To release the tuck took 5 days. We have an issue with TRA where the physical documents have to be submitted manually. Exporters lodges documents waits for release, goes back for BT and still for a movement sheet and this is an online thing you must wait. In case the movement sheet is not transmitted, exporters submit again for retransmission. There is always a long queue in the ICD-TRA office that consumes a lot of time for exporters to be attended to. This back-and-forth process is delaying the export process. 1. We request URT to resolve the matter and grant timely approval of export documents. 2. URT should automate the approvals and avoid manual approval. 3. When the SCT system is down, there should be quick resolution and an agreed time to release goods manually. We request for timely delivery of goods to avoid the costly delays caused by URT. Truck loaded on 24/10/2023 25/10/2023-Submitted physical file to Tra, release denied we were told to provide ETR receipt and tax invoice 26/102023- Submitted the file with all new requirements, release denied again, that the tax invoice does not match with the invoice on the assessment documents, the assessment document was declared based on proforma invoice 27/10/2023-Submitted the file again and release was issued ,BT was declared and received the same day from the agent.. 30/10/2023-submitted the file again movement sheet was generated. TZNG-23-1438288 & TZNG-23-1437343 26/9/2023- The files for the above assessment documents were submitted to TRA at ICD • TZNG-23-1437343 - release was issued. • TZNG-23-1438288 -was asked to compare manifest and compared the same date. 27/9/2023- the files were submitted again at 11 am • TZNG-23-1437343- nothing was done. • TZNG-23-1438288- release was issued. On 27/9/2023 at 3 pm the files were submitted again • TZNG-23-1437343-Movement sheet was generated. • TZNG-23-1438288-movement sheet was generated.
Resolution status note:	The Secretariat advised that this issue is operational and was not considered as an NTB"
NTB-001-139	1.1. Export subsidies	2023-02-01	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2024-03-09	View
Complaint:	1. stoves manufactured by the Burn Manufacturers company have been denied preferential market access when being transferred to URT; the reason being the company was under duty remission scheme. However, the gazette notice has since expired, and reconciliations done on the consumption of they earlier DRS inputs. Further, Burn Manufacturing Kenya, did not apply for renewal of the gazettement of DRS in the current financial year, 2023-2024. 1)That Burn manufacturing was gazette for duty remission in the financial year, 2022-2023. 2)That the gazette notice has since expired, and reconciliations done on the consumption of they earlier DRS inputs (sample clearance letters attached) 3)That Burn Manufacturing Kenya, did not apply for renewal of the gazettement of DRS in the current financial year, 2023-2024. Kenya request URT to allow the stoves being transferred by Burn manufacturing be accorded preferential treatment since they are originating in Kenya, in accordance with EAC Rules of Origin, 2015, and the company is nolonger under any remission scheme.
Resolution status note:	The Secretariat reported that the company was under duty remission and had not fulfilled the procedures they needed to follow after the expiry of the gazette"
NTB-000-040	2.3. Issues related to the rules of origin	2005-05-29	Sudan: Ministry of Trade	Egypt	Resolved 2010-11-22	View
Complaint:	Non adherence of 35% value added Egypt complained that the Authorities in Sudan denied access on Egyptian Shaving Blades market due to non-adherence with 35% value addition.
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
Products:	8212.20: Safety razor blades of base metal, incl. razor blade blanks in strips
NTB-000-041	2.3. Issues related to the rules of origin	2004-12-22	Sudan: Ministry of Trade	Kenya	Resolved 2010-11-22	View
Complaint:	Non recognition of Certificate of Origin (case outstanding since 2001) Kenya complained that the Authorities in Sudan refused to recognise the COMESA Certificate of Origin from Kenya on exports of Galvanised Steel Pipes
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
NTB-000-412	2.3. Issues related to the rules of origin	2009-05-08	Sudan: Port Sudan sea port	Kenya	Resolved 2015-01-19	View
Complaint:	Sudan customs authorities refused to recognise COMESA certificates of origin for the export of laundry soap noodles manufactured in Kenya. The soap noodles are packed in 25kgs PP woven bags.
Resolution status note:	On 19 January 2015, Kenya focal point reported that, ideally Sudan Customs should have requested COMESA for a verification mission to Kenya, but the issue was left hanging. Kenya would therefore want this NTB removed from the outstanding NTBs ‘as resolved’ on grounds that the affected company had advised Focal point to close the case since they are no longer exporting soap noodles to Sudan. The NTB shall be registered afresh if it features again. At that point, reporting company will be requested to provide the supportive documents with current dates.
Products:	3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution
NTB-000-720	2.3. Issues related to the rules of origin Policy/Regulatory	2016-06-07	Sudan: Sudan Customs Authority	Egypt	Resolved 2021-03-17	View
Complaint:	Sudan Customs authority has stopped applying the customs exemption on Egyptian Ceramic tiles products despite the fact that the consignments are accompanied by a COMESA certificate of origin .
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-000-344	7.8. Consular and Immigration Issues	2009-12-18	South Africa: Ministry of Transport	Zambia	Resolved 2011-01-07	View
Complaint:	South Africa trucks with Zimbabwean and Zambian drivers are being impounded and at times foreign drivers get fined by the South African Cross Border Transport Agency for not possessing South African Professional Driving Permits disregarding section 32(3) of the National Road Traffic Act (Act No. 93 of 1996) which stipulates that "any document , serving a purpose similar to that of a professional driving permit issued by a competent authority , be deemed to be a professional driving permit". This has been a serious issue for many years and rears its head every now and then. (
Resolution status note:	South Africa reported that Zimbabwean driving a Zimbabwean registered vehicle only need to produce a credit card metal licence with a category for the Public drivers for heavy vehicles marked '2', endorsement of medical certificate and expiry date at the back of the licence. Drivers driving a vehicle not registered in Zimbabwe should produce an A5 size white booklet type licence, International driving permit equivalent of a Proffessional Driving Permit in South Africa issued by Automobile association of Zimbabwe. An AA stamp indicating category for heavy vehicle will be displayed on the right handside of the document. Zambian public drivers licences are similar to those of South Africa issued with a C1 to EC category of licences with endorsement (PrDP) .However the Zambian driving licences have 'P', which means passengers and 'G' indicating goods and th expiry date next to these categories
NTB-000-088	2.6. Additional taxes and other charges	2009-07-23	South Africa: South African Revenue Services	Namibia	Resolved 2011-06-08	View
Complaint:	South Africa charging an import levy on beer
Resolution status note:	South Africa reported that beer is traded free under SADC and 5%/litre under SACU (Source: Jacobsens tariff book)
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-091	2.3. Issues related to the rules of origin	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	South Africa is not accepting the certificate of origin for cake decorations from Mauritius.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-303	2.7. International taxes and charges levied on imports and other tariff measures	2009-09-09	South Africa: Department of Trade and Industry	Madagascar	Resolved 2010-07-22	View
Complaint:	Complex tariff and other import tax structure
Resolution status note:	South Africa reported that both countries are members of SADC hence SADC tariff reduction schedules apply
NTB-000-219	2.3. Issues related to the rules of origin	2009-07-28	South Africa: South Africa Revenue Services	Zambia	Resolved 2010-07-22	View
Complaint:	SARS is issuing a blue colour SADC certificate of origin with wrong specifications instead of the approved Yellow certificate which is in accordance to the SADC specifications. Zambia Revenue Authority has rejected the blue certificates and demanded that Zambian importers pay full duties as deposits in order to clear their cargo which would have qualified under the SADC rules of origin had a proper certificate been issued.
Resolution status note:	South Afric areported that SARS corrected the anomally and are noiw issuing correct colour certificate of origin
NTB-000-349	6.2. Administrative fees	2010-02-10	South Africa: Ministry of Transport	Mozambique	Resolved 2011-03-09	View
Complaint:	South Africa charges on refrigerated trucks that come to pick bananas from Mozambique are too high
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-077	1.6. Domestic assistance programmes for companies Policy/Regulatory	2009-07-23	South Africa: Industrial Development Corporation	South Africa	Resolved 2012-06-15	View
Complaint:	Industrial Development Corporation (IDC) in South Africa grants concessional credit facilities to productive investments
Resolution status note:	The 10th meeting of the SADC Committee on Trade Facilitation held on 14-15 JUne 2012 agreed that the subsidy was permissible under the international trade rules and therefore the NTB should be considered resolved.
NTB-000-132	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-26	South Africa: South Africa Revenue Services	Eswatini	Resolved 2012-04-26	View
Complaint:	South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.

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