Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 221 to 240 of 818

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-776	8.7. Costly Road user charges /fees Policy/Regulatory	2017-05-05	Tanzania: Ministry of Works, Transport & Communications	Uganda	Resolved 2022-06-14	View
Complaint:	Tanzania still charges US$500 to Uganda trucks compared to US$152 charged on Rwanda trucks.
Resolution status note:	On 14 June 2022, EAC Secretariat reported that the experts' meeting met in March 2022 and gave recommendations to be considered by TCM.The Sectoral Committee on Trade was informed that the two Partner States had a bilateral meeting and agreed to charge Uganda tracks 10 USD charged per 100 Kilometers. Hence the NTB is resolved
NTB-000-775	2.8. Lengthy and costly customs clearance procedures	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	It takes more than 14 days to resolve complaints relating to uplifting of invoice values where TRA officers decide to increase the value of the goods. This should take a maximum of two days to complete the process.
Resolution status note:	The SCTIFI meeting held on 16 November 2018 was informed that this NTB had been resolved.
NTB-000-774	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of preferential treatment of paper sacks manufactured in Kenya and exported into Uganda
Resolution status note:	During the SCTIFI meeting held on 16 November 2018, Uganda reported that the NTB was resolved for Companies that are not under Duty remission.
NTB-000-773	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2019-05-03	View
Complaint:	Lack of preferential treatment of packaging materials for beverages i.e. juice, milk etc manufactured in Kenya when exported into Uganda.
Resolution status note:	Kenya informed the 27th Regional Monitoring Committee meeting on 3rd May 2019 that Uganda is now recognising the packaging materials from Kenya. The NTB was resolved.
NTB-000-772	1.14. Lack of coordination between government institutions Policy/Regulatory	2017-05-05	Tanzania: Ministry of Works, Transport & Communication	Kenya	Resolved 2018-01-17	View
Complaint:	Tanzania are charging railway development levy (RDL) to Kenya products. Tanzania is not adhering to the EAC law where it states clearly that products within the EAC should not be subjected to RDL
Resolution status note:	During the Bilateral meeting that took place in January 2018, the Permanent/ principal Secretaries took note that Tanzania does not levy RDL on products originating in the EAC region. And hence the NTB was Resolved.
NTB-000-770	7.4. Costly procedures	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Kenya is facing challenges with the delays in verification of perishable goods namely industrial gases and milk products. Industrial gases are exported in liquid state but they very quickly evaporate into gas if the export trucks are left out in the open sun for more than 48 hours. Also, milk is a sensitive product which if not preserved in conducive environment it will get spoiled therefore, should be treated as perishable products under special clearance.
Resolution status note:	During SCTIFI meeting held on 16 November 2018, Tanzania reported that since the commencement of the SCT, goods are not verified at the border and hence there are no more delays. NTB was therefore resolved
NTB-000-767	7.4. Costly procedures	2017-05-05	Tanzania: Tanzania Food and Drugs Authority	Kenya	Resolved 2019-04-30	View
Complaint:	TFDA delays issuance of registration certificate causing Kenyan companies to lose out on trade. The finalization of the accepted label can take between 3-12 months. This additionally increase the cost of doing business as a manufacturer would have to pay certification fees more than three times to have one label approved due to the deadlines imposed in terms of getting labels approved. Kenya products have been stranded at the borders or manufacturers warehouse because they have not passed TFDA requirements.
Resolution status note:	Tanzania informed the Regional Monitoring Committee meeting on 3rd May 2019, that TFDA had reduced the certification period from 3- 12 months to 45 days as per international requirements. She observed that most delays were caused by late submission of required information by agents at the time of processing the registration and therefore urged Partner States to respond to queries logged on them on time , to avoid unnecessary delays.
NTB-000-766	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Food and Drugs Authority	Kenya	Resolved 2019-04-27	View
Complaint:	Intellectual property infringement. Tanzania Food and Drugs Authority requires manufactures to disclose recipe or formulae which is an intellectual property so as to approve or register products.
Resolution status note:	During the bilateral Meeting held from 23- 27 April 2019, Tanzania reported that what is required is not the formula but the ingridients/composition contained in the product and it is an international requirement. Tanzania was of the view that the NTB should tabled during the meeting of the Standards committee where food and drugs experts are members. However, the Meeting agreed that this NTB is resolved.
NTB-000-765	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-08-21	View
Complaint:	Tanzania does not recognize price adjustments for duty purposes particularly the reduction by milk processors in Kenya.
Resolution status note:	During the Regional Monitoring Committee meeting of 2018, Tanzania reported that, this is not an NTB but a valuation issue that can be resolved between the revenue authority and the importer. KRA and TRA were therefore quested to hold a bilateral meeting to resolve the matter by 21st November 2018.2. The Regional meeting held from 29 April - 3 May 2019 referred the matter to the Committee on Customs for resolution.
NTB-000-764	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Bureau of Standards	Kenya	Resolved 2018-02-09	View
Complaint:	Tanzania does not recognize quality marks issued by Kenya authorities despite the fact that Partner States are implementing harmonized regional standards. Tanzania expects all products imported into that country to meet Tanzania standards.
Resolution status note:	During the Extra Orinally SCTIFI that sat in February, 2018, Tanzania reported that they recognise quality marks on products from other EAC Partner States. Hence this NTB is resolved.
NTB-000-763	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-28	View
Complaint:	Lack of preferential treatment for printed adhesive paper labels products and corrugated cartons manufactured in Kenya and exported to Uganda.
Resolution status note:	The Secretariat reported that the SCTIFI meeting was informed that Uganda provides preferential treatment. The matter is therefore resolved
NTB-000-763	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-28	View
Complaint:	Lack of preferential treatment for printed adhesive paper labels products and corrugated cartons manufactured in Kenya and exported to Uganda.
Resolution status note:	The SCTIFI meeting was informed that Uganda provides preferential treatment. The matter is resolved
NTB-000-762	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Tanzania
Resolution status note:	During SCTIFI meeting held on 16 November 2018, Kenya reported that stay of application ended on 30th June, 2018 and there was no extension for the same. The NTB was therefore resolved.
NTB-000-761	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Uganda
Resolution status note:	The SCTIFI meeting held on 16 November 2018 was informed that the stay of application on textile and apparels expired on 30th June 2018 and was not renewed The NTB was resolved by the Committee on Customs (CoC) .
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Bilateral Meeting held on 27th April 2019, both Kenya and Tanzania, Tanzania reported that Cement transfered from Kenya is granted preferential treatment which was disputed by Kenya. The Tanzania Revenue Authority agreed to provide feedback in one week. The meeting was informed by the Secretariat that the NTB was resolved during the CoC meeting of April 2019.
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Regional meeting held on 16th October, 2019 it was agreed that the complaint that says, "Kenya further reported that, in addition, Tanzania has introduced another requirement whereby before Kenya export cement, Kenya manufacturers need to send a sample of cement to Tanzania Government chemist for sampling. This is causing delays and it's costly to test and to take samples to Tanzania. This is really frustrating cement from Kenya." should be deleted from the system as Kenya could not provide evidence on the same.
NTB-000-758	6.5. Variable levies Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania Revenue Authority imposes a Weights and measures levy at 2% of the customs value for every export. The levy is not being picked on the customs entries as is the norm but on a different collection sheet raising questions on authenticity of the levy.
Resolution status note:	During the SCTIFI meeting held on 16 November 2018, Tanzania reported that this is a weight and measures levy that is paid by all including Tanzania exporters and hence it is not an NTB. The Meeting recommended that the levy should be harmonised across EAC Partner States.
NTB-000-757	2.8. Lengthy and costly customs clearance procedures	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-05-12	View
Complaint:	Long lead time to confirm paid taxes; for exports into Tanzania once entries have been lodged and taxes paid, it takes 1 week for Tanzania Revenue Authority to confirm that taxes have been paid. The process of confirmation is supposed to take 1 day.
Resolution status note:	The 25th EAC NTBs Forum held from 9-12 May 2018,was informed that this matter had been resolved by the bilateral meeting between URT and Kenya.
NTB-000-756	8.7. Costly Road user charges /fees	2017-05-05	Kenya: Kaijado County	Burundi	Resolved 2019-08-21	View
Complaint:	Namanga/Kajiado County charges 2,000 Ksh for all Burundi cargo trucks transiting Kenya
Resolution status note:	During the Focal Points meeting held on 19- 21 august 2019, Kenya reported that this NTB had been resolved. Kajiado County no longer charges the 2000Ksh for Burundin cargo. Burundi confirmed that although they had confirmation of the charge for June 2019, there had not been any further charges in from July 2019 . However, both countries will continue to monitor . This NTB is therefore resolved .
NTB-000-754	7.3. Corruption	2017-07-01	Mozambique: Police checkpoint in Dondo	Mozambique	Resolved 2020-02-06	View
Complaint:	A week or so ago one of the drivers got stopped at Dondo Check Point in Mozambique. They told the driver that his International Driving Permit (AA) was fake. We ended up having to pay a fine of 50,000 mts equating to $833.00. With administration charges we have paid out $1,026.00 (fine attached) The AA have verified our Driving permit is actually not fake. Attached the report from our agent in Beira of Beloma Mr. Dirk Dieltiens. Attached his report and correspondence. Attached the old and new Permit from AA and the letter confirming documentation is in good order.
Resolution status note:	on 6 February 2020, SADC NTBs Focal Point advised that they had contacted the Mozambican Focal Pont who confirmed that the NTB was resolved.
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